SwaggerPaws Reviews 311

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, highlighting their effectiveness and ease of cleaning. Many people appreciate the wide selection of products, colors, and lengths available. The ordering process is frequently described as easy, and the delivery service is consistently noted for its speed and efficiency. Overall, consumers are very satisfied with the service provided, finding it prompt and reliable. However, some customers mentioned that certain products, particularly the long lines, can be heavier or bulkier than expected, especially for smaller dogs or during longer walks. A few people also noted that the advertised "indestructible" quality of one product did not hold up to their dog's chewing. Additionally, there was an isolated report of a delivery taking four weeks to arrive.

What people talk about most

Product

People report positive experiences with product. Customers are highly satisfied with the quality, durability,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the products as... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and super-fast... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are great leads! I got over excited by the sale price and ordered the ultra lite one firstly, which now that my cross breed is growing bigger than expected is just going to be too small for hi... See more

Rated 5 out of 5 stars

As a dog walker I need a strong reliable longline for different breeds and I love my SwaggerPaws one. It’s easy to clean and maintain just make sure you follow the care instructions. It’s solid but... See more

Rated 5 out of 5 stars

Great long line. Bought it for our reactive border collie to use on the moors. Used it at the weekend for going through a field with sheep (and all their poop) - the long line was easily cleaned off a... See more

Rated 5 out of 5 stars

Ordered 2 leads in different colours, 1 for each of our Vizslas. Excellent selection of lengths and colours to choose from, with easy ordering and very fast delivery. No more tangled leads and so eas... See more


Company details

  1. Pet Store

Written by the company

Dog walking essentials, designed and sourced For dog walkers, By dog walkers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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Rated 5 out of 5 stars

Brilliant Leads & Customer Service

I bought a double ended lead from here earlier this year and was so impressed I ordered one of the 15m longline leads, received today, quality is brilliant, it was pre-order and they keep you up to date all the time, packaging is really cute as well. Can't wait to try it out on our camping trip this weekend :)

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service! We ordered a lead to take on holiday - the restock didn’t come in before we were going away and when we told them this, they sent us a different lead free of charge! This meant our doggo could enjoy the sea on holiday. Really fantastic, thank you!

2 August 2024
Rated 5 out of 5 stars

Absolutely fantastic!

So so impressed by the service from this company and also the quality of the leads I ordered. I placed a preorder which had a date before my holiday and it was a little longer than expected so Ben was kind enough to send me another lead free of charge so I’d have it in time for my holiday. Since I’ve been using them I LOVE them and will be buying more. So easy to clean the leads and such good quality!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality. Was on preorder but was dispatched and arrived so quickly. Very pleased. Nice lavender colour and good clip.

17 July 2024
Rated 5 out of 5 stars

Excellent products and company

I ordered a 10m line at the beginning of March. Unfortunately, due to various reasons outside the control of Swaggerpaws, it wasn't delivered until sometime in May. However, the management at Swaggerpaws were excellent at keeping in touch and I never felt that my order wouldn't be delivered or that I couldn't get a refund if I wanted one.

The line itself is excellent and works exactly as advertised - easy to clean, not too tangly and very strong. I bought a 'full fat' one which, I think, is a little heavy for my 9kg cocker spaniel, it slows her down a little but that's not necessarily a bad thing as she's very, very fast. As her recall is much improved and I can let her go much more now, I have just ordered a 5m 'lite' version which I intend to use as a normal lead but will also give her a bit of freedom when we pass danger zones (wooded areas).

As the delivery was much delayed on my first order, the company kindly offered a 20% discount with which I bought a double ended lead. This has been a game changer as I also have a 12 year old lab and I walk them together. The double ended lead allows me to fasten the lab to my waist or, usually, over my shoulder, leaving both hands free to operate the long line. The double ended lead has so many operational options, for example, I can easily hook the lab to a tree whilst I spend time training the cocker - if I don't the lab tries to nick all the treats! 😂 Or, I can shorten it, if necessary and I can clip it to itself to secure it on me when she is off lead.

I do find the carabiner clips a little awkward to operate. I would prefer just a straight forward one without a twist. I have clipped an untwisty one to the twisty one on the doubled ended lead making it much easier to put on and off when my hands are full of the long line and a poo bag. Although, I think this is me just being a numpty rather than a fault with the product.

I would highly recommend both the company and the product.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

I chose the 15m line

I chose the 15m line. Good quality and I like having a caribiner clip and being informed what the breaking strength is. A little heavy for my medium size dog and I will get a shorter line when they are back in stock. Good to use with a walking belt. Easy to clean and dry.

9 June 2024
Rated 5 out of 5 stars

Fantastic quality

Fantastic quality. Fast delivery. Allows my puppy more freedom while I train and improve her recall.

29 May 2024
Rated 5 out of 5 stars

Really pleased

Really pleased with this long line - it got filthy in the mud today and just like the video, quick dunk in soapy water and good as new. Much gentler on my hands - I got 15m raspberry which is more of a pink really but nice and bright which I wanted! I accidentally ordered the wrong colour and a replacement was sent no issues. Highly recommend !

3 June 2024
Rated 4 out of 5 stars

Not as lightweight as I had hoped for

Item received quickly. Excellent quality product. Great to use. Reasons for 4stars and not 5;
A, the moveable D ring literally moves constantly is not secured tight enough to allow handler to move it up and down as they wish.
B, I ordered the double ended lead as it claims to be lightweight and was looking for a secure lightweight double ended lead to use with a puppy. However, it is actually the same weight if not heavier than the waterproof lead I currently use with my current dog, therefore too heavy for the puppy.

I love using it with our current dog but didn't really need a new one just yet.

24 May 2024
Rated 5 out of 5 stars

Huskyproof

Beautiful colour, easy to clean, fast delivery and strong enough for my two huskies. I have the 5m and it's plenty for woodland hikes and beach exploring.

14 May 2024
Rated 5 out of 5 stars

Fabulous

Love your products, great design and so practical! And you’re the loveliest bunch of people to shop with! 😊

8 April 2024

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