Great location and very helpful staff! Not only one of the best design resellers on the west coast, but also personally making an effort to make transport and setting up easy
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We got good service from Svenssons regarding booking - but the delivery service from Post Nord should be improved. They delivered the goods in 3 parts on 3 different days giving a long span.
We made an order online and then picked up the things at the shop. Everything went smooth, but I would improve the clients' interface on the website and add an easier way to track your order when you... See more
I had an issue with a piece of furniture I purchased from them and their support in finding a satisfactory solution for me was fantastic. They delivered the new one incredibly quickly, and did not rus... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Home Improvement Store
- Lighting Store
- Outdoor Furniture Store
Written by the company
Svenssons är möbelaffären för dig som gillar heminredning och design. Köp möbler från mer än 400 kända formgivare och möbeltillverkare från över 200 kända varumärken. Handla online här på vår webbplats, via vår telefonförsäljning och kundtjänst
Contact info
Jönköpingsvägen 4, 36344, Lammhult, Sweden
- 0472-48700
- kundservice@svenssons.se
- svenssons.se
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Svenssons
Hi,
Thank you for your review.
We sincerely apologize for the delayed response. Our customer service team is currently experiencing a high volume of inquiries, but we are doing our best to reply as quickly as possible via email and phone.
We appreciate your patience and understanding.
Wishing you a great day!
Best regards,
Filippa
Svenssons
No one is helping me
No one is helping me. There is a problem with the furniture: a visible imperfection. I want to exchange it for a new, perfect piece.
29 January 2025
Reply from Svenssons
Hi,
Thank you so much for your review.
We sincerely apologize that we didn’t meet your expectations this time regarding your shopping experience. We always strive to ensure that our customers are satisfied with their purchases, even if issues arise.
A colleague from our customer service team will reach out to you via email to help you further.
Wishing you a wonderful day!
Best regards,
Filippa
Svenssons
As Svenssons has also stationary shops…
As Svenssons has also stationary shops it’s easy in case of guarantee issues.
27 December 2024
High class brands and products!
Nice selection of products and brands, Always to be trusted, happy customer :)
17 December 2024
Fantastic in store and online!
23 October 2024
Excellent service
Excellent service. When our order was ready we were out of the country but it was no problem. They kept the table until we were home. Delivery was smooth and the delivery woman helpful. The table is so beautiful.
17 September 2024
I ordered wrong height for the bar…
I ordered wrong items and the return process was smooth and the staff were very helpful. Tack!
30 August 2024
Slow customer service, delivery
Slow customer service. Delivery supplier, Budbee, is hopeless. Twice they cancelled our deliveries last minute.
14 August 2024
Reply from Svenssons
Dear customer, thank you for your feedback.
We are sorry to hear that you are disappointed with the service you received. We do our very best to deliver on time, but this time we did not manage to do so. We do apologise for this.
We hope that you like your product despite the delay, and we hope to get a second chance later on to give you a better shopping experience with us!
Wish you a lovely day!
Kind regards,
Cornelia
Svenssons
Fantastisk customer service:)
25 July 2024
Svenssons is always the best
15 July 2024
Great support and quick handling
2 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.