Outstanding from start to finish. The customer service was genuinely exceptional - friendly, responsive, and they went above and beyond to make sure everything was perfect. The T-shirts are p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tee shirts are made from an Excellent quality cotton, printings seems to be also pretty good. There are 2 points that are preventing the 5 Stars. Sizes are "over" I'm used to XXL and I think that with... See more
Company replied
Great customer service. Sent an email late Sunday evening and received a response before I woke up. They quickly fixed a mistake that I made at checkout. Very happy because a lot of other companies do... See more
Company replied
Have patience with your order. To put it into perspective I placed my order 3rd of May and it arrived 19th of May. They could be more upfront with time frames and that it's being shipped from China e... See more
Company replied
Company details
Written by the company
On a mission to unite culture, comfort, and style, Suzushii is aiming to turn into a global emblem of cultural connection by blending streetwear with the captivating influences of Asia. Our products are made with high quality material while also putting sustainability as an priority. Join our community and be part of the experience!
Contact info
4.6
Excellent
996 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality, but...
I am giving this review two stars, as I feel like their returns policy is very sneaky and they should be more upfront about it.
The pros - purchased three tshirts, actually really great quality. Material is solid, not lightweight (as in I don't think they will fall apart or lose shape anytime soon), graphics printed well. Very happy with the actual items.
The cons - their return policy is not great. Their website says:
Thank you for your purchase! We hope you love it, but if for any reason you're not completely satisfied, you may return it for a refund or exchange within 30 days of delivery. Your satisfaction is our priority, and we’re here to make the process as smooth as possible.
The three items were much larger in size than the website indicated, so reached out to return them. They offered me three options:
- return the items, at my own cost, to their warehouse in China (sending this from Australia would likely be very expensive)
Because it is expensive to do this and, in their words, to
assist, they offered:
- that I keep the items (which were not the right size) and accept a 30% refund.
- that I purchase the items again (in the correct size), but get a 30% discount.
So, go ahead and purchase, but just be aware - you are basically stuck with the items if they don't fit.
I think that their return policy should be made MUCH clearer before you make the decision whether to purchase from them.
Overall - Items, good quality. Customer service, poor.
23 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Julie,
Thank you for the detailed feedback. We're glad you were happy with the quality of the shirts, but we completely understand your frustration with the return experience.
We do offer returns within 30 days, with return shipping covered by the customer unless there is an error or defect with the order.
That said, we hear your point about making the return location and potential cost clearer before purchase. That's fair feedback, and we'll take it on board as we continue improving how this information is communicated.
If your case hasn't been resolved to your satisfaction, please reach out to us again. We'd be happy to take another look and see if there's a solution that works better for you.
Best,
Suzushii Clothing
Great designs and quality of clothing
Great designs and quality of clothing, I had an issue with my order having received the wrong size, I emailed customer services and a replacement was dispatched within a couple of hours, would highly recommend.
29 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Jamie,
Sorry about the mix-up with the size, but we're happy we could turn it around so quickly! A replacement dispatched within a couple of hours is exactly how we want problems like this handled.
Thanks for being understanding, and especially for still taking the time to recommend us. Enjoy the new shirt!
Best,
Suzushii Clothing
Excellent quality products and great…
Excellent quality products and great prints
29 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Spencer,
Really appreciate it! We put a lot of work into getting both the shirts and the artwork right, so this is great to hear.
Enjoy your new tees!
Best,
Suzushii Clothing
Excellent customer support
Excellent customer support and high-quality t-shirts!
26 June 2026
Unprompted review
Reply from Suzushii Clothing
Hi Mitsuki,
Really happy you’re enjoying the tees and had a good experience with our support team.
Hope to see you back again!
Best,
Suzushii Clothing
Not a scam
Not a scam, good quality, arrived quick enough for overseas shipping. Will probably buy again when a sale hits.
27 June 2026
Unprompted review
Reply from Suzushii Clothing
Hi Simon,
Thank you for your trust. 😄 Glad the quality lived up to expectations and the journey across the world wasn’t too painful!
Keep an eye out for the next sale — we’d love to have you back.
Best,
Suzushii Clothing
Great shopping experience with amazing…
Great shopping experience with amazing products, really good communication & very helpfull. Thank you again!
26 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Simon,
Thank you! Happy to hear everything went smoothly and that you enjoyed both the products and the experience with our team.
Hope you get plenty of wear out of them 😊
Best,
Suzushii Clothing
Great quality shirts
Great quality shirts, the print and the feels. Ive bought tons of t-shirts and none feel as soft and hugh quality as these. Highly recommend. Great and prompt customer service as well - I was able to update my shirts to a size large two days after placing original order, without any issues.
27 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Jose,
Love hearing this, especially from someone who's owned a lot of tees! Really happy the fabric and print quality stood out.
And good timing on the size change 😄 Glad we caught it before the order went out and could switch everything over for you.
Thanks for the recommendation and enjoy the shirts!
Best,
Suzushii Clothing
quick delivery
quick delivery, clean, no damage , 1000% trustable service, good and trust product.
25 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Loon,
Really appreciate this! Glad everything arrived quickly and exactly as it should. Most of all, thank you for trusting us with your order 🙏
Enjoy the shirts!
Best,
Suzushii Clothing
Great experience
Fast Worldwide shipping. Great costumer service and quick response. Strong quality Shirts.
27 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Gigi,
Sounds like we hit the mark all around — love to hear it!
We're glad your order arrived quickly and that both the shirts and our customer service lived up to your expectations.
Thanks for choosing Suzushii and for sharing your experience!
Best,
Suzushii Clothing
The ease with which I ordered my…
The ease with which I ordered my clothes, the delivery time and the quality. ALL superb!!!
6 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Dennis,
We love hearing this!
Making the entire experience—from placing the order to receiving it—as smooth as possible is exactly what we aim for, so it's wonderful to know everything exceeded your expectations.
Thank you for choosing Suzushii and for taking the time to share your experience. We hope to see you again soon!
Best,
Suzushii Clothing
Best I’ve found
Great designs, really high quality materials, and a good fit. Decent price too.
24 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi there,
Thanks for the great feedback!
It's awesome to hear you enjoyed the designs, the fit, and the quality of the fabric. We also appreciate you mentioning the value—we've always wanted to create premium shirts that feel worth every penny.
Hope to see you back for another addition to your collection!
Best,
Suzushii Clothing
Outstanding quality and superb customer…
Outstanding quality and superb customer service, have already ordered more! Highly recommended
23 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Wayne,
This made us smile—thank you!
The fact that you've already come back for another order means more to us than we can say. We're so pleased you enjoyed both the quality of the shirts and your experience with our customer support.
Thanks again for your recommendation. We can't wait to get your next order on its way!
Best,
Suzushii Clothing
Good product and service.
Good quality product with helpful and responsive customer service.
21 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi there,
Thanks for the kind words. We’re glad you were happy with the quality and that our support team was able to help quickly when needed.
We really appreciate your support!
Best,
Suzushii Clothing
Good quality shirt
Good quality shirt, oversized fit 🤌🏻, great design and print quality and will definitely be getting more!!
3 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Andrew,
Thanks for the kind words about the fabric, design, and print quality. It’s always great to hear when everything comes together the way it should.
We’ll be happy to have you back for the next one!
Best,
Suzushii Clothing
Some of the best shirts i ordered
🇩🇪 Ich würde 5 Sterne geben, wenn die Lieferung etwas schneller gehen würde.
Das warten lohnt sich aber. Die shirts sind wirklich in sehr guter fester Qualität. Auch die Drucks sehen nach mehrmaligen Waschen immer noch gut aus.
Ich hatte ein kleines Problem bei einem Shirt mit kleinen Löchern. Das Shirt wurde sofort getauscht.
Ich werde wieder bestellen.
🇬🇧 I would give 5 Stars if the shippment would be a little bit faster. But the wait is worth it.
The quality of the shirts is very good, evenso is the print. Also after several washings, the prints are still good in shape.
I had one shirt with a little issue with small holes, but i got a very friendly and fast replacement.
I will order again for sure.
22 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Ronald,
Thank you for such honest and helpful feedback.
We’re glad to hear the shirts and prints have held up well after several washes, and that our team was able to replace the shirt with the small holes quickly and without any hassle.
We completely understand your point about the delivery time. We’re continuously working on improving our shipping experience while maintaining the quality standards our customers expect.
It means a lot that you still felt the order was worth the wait, and we really appreciate you choosing to order from us again.
Best,
Suzushii Clothing
I’m absolutely satisfied
I’m absolutely satisfied! The customer service was excellent – quick responses and a smooth, hassle-free experience. The shirts are of outstanding quality, which is unfortunately not something you can take for granted these days. The fabric feels premium, the workmanship is excellent, and the prints look exactly as they should. Everything matches the pictures perfectly. I can highly recommend Suzushii Clothing and will definitely order from them again!
22 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Tom,
This is exactly the kind of experience we hope every customer has.
We're glad our team was able to make everything easy and hassle-free, and even happier that the shirts lived up to what you saw online. Hearing that the fabric, construction, and prints all felt genuinely premium is a huge compliment.
Thank you for recommending us and for sharing such detailed feedback. We’d love to have you back again.
Best,
Suzushii Clothing
Eliana helped me with my package and…
Eliana helped me with my package and everything arrived perfectly and better than I expected. Highly recommend
17 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Sean,
Thank you so much for your recommendation!
We're so glad everything arrived safely and even exceeded your expectations. We'll also be sure to pass your kind words on to Eliana—she'll be happy to hear she was able to help with your package.
We really appreciate your support and hope you enjoy your order!
Best,
Suzushii Clothing
Excellent shirts
Excellent shirts. I really like the graphics that are created and the attention to detail. The material itself is very good, thick cotton. No flimsy, thin stuff here. It took longer than normal for my order when it arrived, but it was worth the wait and price.
13 June 2026
Unprompted review
Reply from Suzushii Clothing
Hi there,
Reading reviews like this makes all the effort worthwhile—thank you!
We're really happy you noticed the little details in the artwork and the quality of the fabric. We wanted to create shirts that feel substantial and comfortable, so it's great to hear the heavyweight cotton stood out to you.
We also appreciate your patience with the longer delivery time. While it took a bit longer than expected, we're glad you felt the shirts were worth the wait.
Enjoy your new tees, and we hope to see you again soon!
Best,
Suzushii Clothing
Great customer service
Great customer service. Sent an email late Sunday evening and received a response before I woke up. They quickly fixed a mistake that I made at checkout. Very happy because a lot of other companies don’t even read their emails or care to fix things like that.
19 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Colin,
Thank you for taking the time to leave such a thoughtful review!
We're really happy we were able to catch your email in time and get everything sorted before your order was processed. We know how stressful it can be to realize you've made a mistake at checkout, so we're always glad to help when we can.
It also means a lot to hear that our support stood out compared to your past experiences. We'll be sure to share your kind words with the team.
We truly appreciate your support and hope you love your order!
Best,
Suzushii Clothing
Would buy again
Would buy again. Especially Eliana from the customer service is very helpful in case there is an issue with something
20 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Raphael,
Thank you for your kind words!
We're so happy to hear you'd shop with us again. We'll also make sure Eliana sees your feedback—she'll be delighted to know her support made such a positive difference.
Thanks again for your trust and support. We look forward to helping you with your next order!
Best,
Suzushii Clothing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.