The Sustainable Book Club Reviews 

31
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Good service, arrived very quickly. Recipient liked the book, which was in excellent condition. Postage is included so no added costs. Good value, great gift idea.

Company replied

Rated 5 out of 5 stars

Wow, amazing 😍. I was looking for a thoughtful gift for a friend. I left some information about them during the ordering process and was blown away by the personal attention to detail from Charlie, w... See more

Company replied

Rated 4 out of 5 stars

Great alternative to sending flowers. I have used this twice now as a surprise gift and both recipients loved it as an idea and enjoyed the book, This would be five stars but last time I ordered I did... See more

Company replied

Rated 5 out of 5 stars

I bought fiction and play subscriptions as Christmas gifts and the recipients tell me they love getting a surprise monthly parcel "packed with lovely teas and other treats... It's such a thoughtful co... See more

Company details

  1. Used Book Store

Written by the company

Pre-loved Books & Sustainable Treats Delivered to Your Door


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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No recent history of asking for reviews

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4.6

All reviews

(31)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gift idea

Good service, arrived very quickly. Recipient liked the book, which was in excellent condition. Postage is included so no added costs. Good value, great gift idea.

9 May 2026
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

Thank you so much, Adrienne, I'm delighted you had a good experience with us!

Rated 5 out of 5 stars

Six stars out of five

Wow, amazing 😍. I was looking for a thoughtful gift for a friend. I left some information about them during the ordering process and was blown away by the personal attention to detail from Charlie, who kept me updated via email once the order was dispatched. My friend LOVED it too.

10 May 2026
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

Louise, what a gorgeous review, thank you so much! It's always my favourite part of putting parcels together when people leave info about what their recipient likes, so I'm really glad they loved their gift!

Rated 5 out of 5 stars

Excellent

My friend was very happy with her gift. I love the idea behind the company and it's a great alternative to all the other letterbox gifts I've seen in the past.

15 April 2026
Unprompted review
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Reply from The Sustainable Book Club

Thank you so much for taking the time to leave such a lovely review, Alison! I'm so glad your friend liked her gift. :)

Rated 4 out of 5 stars

Great alternative to sending flowers

Great alternative to sending flowers. I have used this twice now as a surprise gift and both recipients loved it as an idea and enjoyed the book, This would be five stars but last time I ordered I didn't get a confirmation email, but I assume it was a glitch as package was delivered on time.

10 April 2026
Unprompted review
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Reply from The Sustainable Book Club

Thank you for your lovely review, Ann! I'm so sorry about the lack of confirmation email, those are automated so I'm not sure what happened there - I'll certainly look into whether there's a back office glitch somewhere, thank you for alerting me to it! I'm very glad your recipients enjoyed their gifts and thanks again for taking the time to review us!

Rated 5 out of 5 stars

All-round Lovely

Really good experience, and a thoughtful gift for a friend having a tough time. The parcel was speedily delivered and beautifully packaged, and the element of the unknown made it an excellent surprise all round. Great communication from the Sustainable Book Club team, and a nice feeling to be doing something worthwhile, sustainable and quirky

10 February 2026
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

This is so great to hear, Heather. I'm really glad your friend liked their gift. Wishing you both all the very best.

Rated 5 out of 5 stars

Fabulous idea and my friend loved it

Fabulous idea and my friend loved it. The book looked new and the snack was, apparently, delicious. Definitely will do this again. Chrissie

9 February 2026
Unprompted review
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Reply from The Sustainable Book Club

Thrilled to hear your friend loved their gift, Chrissie, and thank you so much for leaving a review!

Rated 5 out of 5 stars

Wonderful gift and customer service experience

This was such a fabulous gift for my husband's birthday. He loved the box and its contents, and found it a truly thoughtful present. It was wonderful to give him something he loved, as well as being kinder on the environment. Great customer service, and couldn't recommend more highly.

23 January 2026
Unprompted review
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Reply from The Sustainable Book Club

Thank you so much for your lovely review, Bridie! I'm so glad your husband enjoyed his gift! :)

Rated 5 out of 5 stars

A box of delights

I ordered the Christmas box for my son Tom. We were so impressed and he was absolutely delighted. The book was a smart copy of Trollope's Phineas Finn. The treats were all lovely as were the other gifts. I had gifter's envy I can tell you. Thankyou very much and Happy new year.

25 December 2025
Unprompted review
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Reply from The Sustainable Book Club

Thank you, Trudie! I'm so glad that Tom enjoyed his gift and I really appreciate you leaving this review. A very happy new year to you, too!

Rated 5 out of 5 stars

Lovely stuff, lovely people

The quality, variety and value for money were as impressive as the sustainability of this amazing gift service. A glitch on the website prevented me from changing the recipient's name, but a quick email solved it instantly - so you can add superb customer service to the list. I'm telling everyone about them!

15 December 2025
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

Thank you so much - I'm delighted that your experience was good and really appreciate you taking the time to leave this lovely review!

Rated 5 out of 5 stars

This is a gem of a find

This is a gem of a find - I ordered one of the Christmas boxes with an add on for another book for a family member and her partner. The books were good condition and recommended reads, the treats were spot on - plentiful, quality and delighted the recipients. Presentation was fab and the delivery and communication couldn't have been better. I will definitely be ordering again.

30 December 2025
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

Thank you so much for this lovely review, Kate. I'm so glad that the recipients enjoyed their gifts!

Rated 5 out of 5 stars

Super fun way to send Christmas presents

What a lovely company! They sent my cousin the most wonderful 1950s thriller which I never would have chosen and she absolutely loved it! Really easy to order and swift delivery. Will be using again next year!

29 December 2025
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

I'm so glad your cousin enjoyed their gift, Jenni! Thank you ever so much for leaving a review, it's very much appreciated. :)

Rated 5 out of 5 stars

A lovely thoughtful present

A lovely thoughtful present. Super surprising and environmentally sound. Loved it.

25 December 2025
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

Thank you so much for your review, Gill! I'm delighted you loved your gift. :)

Rated 5 out of 5 stars

Great idea, with fantastic service!

I'm so impressed with this company! Its such a great idea, and the customer service is excellent. Charlie really listened to my suggestions on the type of books my family might like, and she was really on the money, the vintage party games book resulted in hours of fun! The sustainability of everything was obviously very well thought out, even down to the hand written notes on brown paper. The quality of the snacks was also very high, the chocolate lovers in particular were very happy. I highly recommend this as a thoughtful, environmentally friendly and fun gift.

14 December 2025
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

Hello Jean, thank you so much for your review! I'm absolutely delighted that your recipients enjoyed their gifts, and very much hope that the party games in particular provide fun for years to come! Thanks so much again. :)

Rated 3 out of 5 stars

What a shame

As a recipient of a present from here I would say: nice idea, great to receive but watch out…. the quality of the book was very poor. It smells of an attic, has marks all over it including a mug stain on the front cover. There’s second-hand and there’s second-hand.

29 January 2022
Unprompted review
The Sustainable Book Club logo

Reply from The Sustainable Book Club

Hi Tony, thanks for leaving your review. I'm so sorry the book you got wasn't up to standard. This is obviously a concern, because I clean all of the books thoroughly before they go out and I never send any that I deem too damaged to be enjoyable, so I'm really surprised to hear about the condition of the book you received. Dealing in second-hand books definitely can see some of them with a bit more wear and tear than you would find with a new item, but sustainability is the ethos of my company, so I think if it's possible to read it then it's not ready for the bin! As I say on my website, if anyone isn't completely happy with the book they find in their box, they're more than welcome to drop me a line at hello@sustainablebookclub.co.uk and I will arrange for another to be sent out as a replacement, so please do feel free to contact me directly.
All the best, and thanks again for the feedback!
Charlie

Rated 5 out of 5 stars

Best Gift Ever

My second time ordering - this was for my nephew who loves cooking so naturally I ordered the Foodie Box! From start to finish, a wonderful experience, made easy by Charlie! The package arrived super quickly and my nephew not even knowing what was inside, sent me a photo of the beautiful gift before he opened it! Once he did he was so happy! I love that this gift is unique, sustainable and brings joy to people's lives! Thank you Charlie!!

3 September 2021
Unprompted review
Rated 5 out of 5 stars

I was so impressed!!!!

I was so impressed!!!!! I bought a subscription as a gift, and completely got the address wrong ..... the matter was sorted in a quick and friendly fashion. I cannot recommend The Sustainable Book Club highly enough. My sister who received the book (and chocolate and tea...) thought it was amazing. Packaged beautifully. A must for any book lover. Well done 👏✔👍👌

27 April 2021
Rated 5 out of 5 stars

Great for gifts!

I sent a Theatre Box as a birthday gift. It arrived in good time and beautifully packaged. Thanks, Sustainable Books, you did me proud!

17 April 2021
Rated 5 out of 5 stars

Birthday present

I've used sustainable book club now for two friends and have been impressed with the value and variety of items you get for your money. The package i chose for Sarah was a cook book and snacks and there was a large variety of teas as well that suits all tastes. I find sustainable book club to be a good choice for people who are environmentally concerned as well as interested in trying new and organic things and have an adventurous side too. Will be using again for my next birthday present purchase.
Items also come in good time with good delivery and good communication with staff also.

9 April 2021

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