Survey Hut Reviews 477

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and helpfulness. People frequently mention the clear and easy-to-understand reports, often backed by photographs, and appreciate the detailed explanations provided during follow-up calls. The user experience is described as smooth and efficient, with many consumers noting the quick response times and thorough communication throughout the entire process. However, some customers were dissatisfied with the survey's accuracy, citing instances where the accuracy of findings regarding issues like roof conditions and damp was questioned, leading to unnecessary alarm for buyers. A few people also felt that the survey was based on modern construction methods, which might not be suitable for older properties.

What people talk about most

Service

Consumers find service to be positive, highlighting professionalism, clear communication, and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the clarity and... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the team.... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick turnaround for... See more

Based on these reviews

Rated 5 out of 5 stars

We found the surveyor to be very good and the report he provided was very comprehensive. He followed up with emails asking if we wanted a telephone appointment in case we needed to go through anything... See more

Company replied

Rated 5 out of 5 stars

We chose Survey Hut after reading through local recommendations. We weren’t disappointed. The report was easy to follow and was backed up by photographs of certain areas. We were impr... See more

Rated 5 out of 5 stars

Had our survey completed by Jonathan Howson and it was all handled expertly. The survey itself was incredibly thorough and helpful, but the real icing on the cake was Jonathan talking us through the s... See more

Company replied

Rated 5 out of 5 stars

Amazing service from the team From the first enquiry through to the final report, they were there to help with any queries and guidance. The report that was submitted was very in depth, and really c... See more


Company details

  1. Chartered Surveyor

About Survey Hut

Written by the company

House surveys Valuations QUICK QUOTE Worried about defects lurking in your new home? A Level 2 and 3 Home Survey tell you a lot about a property, but sometimes you want to know a bit more. That's why we offer a range of surveys to suit every situation and budget.


Be confident and reassured about the property you're buying. We go above and beyond a standard home survey because we are genuinely helpful. We include many additional features that you'll love. Our surveys can include:

1. Services Tested - assessment and testing of electric (EICR), gas, oil, hot water and heating systems by qualified experts. Specification and costs of repairs, renewal and replacement included. Don't move into a home with no heating.

2. Drone Survey - we can use a drone to inspect hidden areas to give you an accurate and detailed report.

3. Report in 3 working days - to have one less thing to worry about and to reduce the risk of your chain falling through we issue our reports within 3 working days.

4. Free post survey call - a long report can be daunting. We arrange a call to go through it so you understand it and can ask questions.

5. Regulated by RICS - the Royal Institution of Chartered Surveyors (RICS) hold us to the highest professional standard. You know you'll get a quality report.


Get peace of mind from trusted local Chartered Surveyors in the North West and West Midlands. Home Surveys and Valuations designed to uncover hidden defects and give the value of your property.

Survey Hut specialise in RICS Home Buyers Surveys and Building Surveys. We also undertake all types of residential valuations including Help to Buy, Expert Witness, probate, matrimonial and mortgages.

We are experienced in home surveys and valuations that help take the worry out of buying and owning property.

We find a lot of customers like to speak on the phone or message us before going ahead. Drop us an email or message to discuss your survey or valuation.

VISIT OUR WEBSITE

Contact info

5.0

Excellent

TrustScore 5 out of 5

477 reviews

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Rated 5 out of 5 stars

Absolutely top class from start to…

Absolutely top class from start to finish , from booking to survey Al round 10/10 & great value for level 3 survey , James also available afterwards for any questions after survey was completed & happy to run through any questions / queries we had , would recommend to all & do not carry on looking just book with Survey Hut

6 April 2026
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Reply from Survey Hut

Thanks for the kind review Nigel. It was great to meet you on the inspection and go through the report afterwards. All the best, James

Rated 4 out of 5 stars

good customer service

Customer service was great in terms of booking the survey and getting answers to initial questions I had.
Survey was reasonably clear and had lots of helpful
photos.
Follow up call was a bit rushed and not hugely illuminating.

24 March 2026
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Reply from Survey Hut

Hi Emilene, thanks for the feedback. Sorry if you felt the follow up call was a bit rushed. We actively promote the call so you understand the report. If you'd like to arrange a further follow up call please let me know or contact the team and we'll get this in place. All the best, James

Rated 5 out of 5 stars

Very professional

Very professional, kept me informed of each step of the process. They quickly scheduled the appointment and I received the survey the next day. I recommend them

27 March 2026
Unprompted review
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Reply from Survey Hut

Thanks for the feedback Melina. All the best, James

Rated 5 out of 5 stars

The Survey Hut have been exemplary in…

The Survey Hut have been exemplary in the service they have provided. The RICS survey and that subsequent administration was handled quickly and efficiently. James, Riz and the team were always, professional and approachable when I need to speak with them. I would definately suggest others reach out to them when they need to.

7 April 2026
Unprompted review
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Reply from Survey Hut

What a great review, thank you. You made Riz and my day. All the best, James

Rated 5 out of 5 stars

Great service

Great service. Dealt with Riz to book which made everything so easy and simple & Rob done the survey. Thanks again

23 March 2026
Rated 5 out of 5 stars

We chose Survey Hut after reading…

We chose Survey Hut after reading through local recommendations.

We weren’t disappointed.

The report was easy to follow and was backed up by photographs of certain areas.

We were impressed by the clarity of the roof and chimney photographs taken by their Drone.

We were given the opportunity to make a telephone appointment to discuss the findings of the Survey afterwards.

Everything was easy to understand.

We would certainly recommend Survey Hut.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend.

Really easy to schedule the survey and did exactly as agreed. The survey itself was very detailed but easy to digest, with a helpful follow up call to run through. Would definitely recommend. Thanks James and team.

11 March 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, professional company. Very detailed level 2 survey and received the report within 3 days and the option of a call to discuss. Very impressive service

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Good survey

I thought it was a good thorough survey and report, was impressed with it.

7 March 2026
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Reply from Survey Hut

Thanks Justine, glad we could be of help. All the best, James

Rated 5 out of 5 stars

Survey completed quickly and to a high standard.

James completed our survey for us and we couldn’t ask for more really. The survey was booked promptly and came back to us quickly and was detailed. We arranged a call for a few days after to discuss some things a bit more which we found really helpful and gave us more of an understanding of issues raised.
We also found Riz really helpful in the booking phase!
I would definitely recommend this company and would use again in the future if required.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Report - Great Surveyor!

My report was very clear and understandable. However, I needed it explained in laymans terms so had a call with James, and he was super friendly, down to earth and explained everything clearly. Thanks!
5 stars!

5 March 2026
Unprompted review
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Reply from Survey Hut

Thanks Erin. I'm glad the report was useful and I helped explain it. All the best, James

Rated 5 out of 5 stars

Worth every penny!

Great and transparent from start to finish. The level 3 report was detailed with everything we would expect to find. It helped us greatly in deciding next steps and in our case saved us potentially a lot of money in the long run!

We had Rob Milne as our surveyor and he was excellent. The call to discuss the report afterwards was also welcomed as first time buyers we were new to the process and Rob took the time to explain everything in depth.

We will definitely be using Survey Hut again in the future.

27 February 2026
Unprompted review
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Reply from Survey Hut

Thanks Hugo, really appreciate the review. You've made Rob's day.

Rated 5 out of 5 stars

Survey on older property

Great service from James. Report was done and I was notified straight away once it was ready to view. I had a phone call a week later so James could talk me through the survey. I found this very helpful as I found the report quite daunting to read. I would highly recommend James and Survey Hut team.

11 February 2026
Rated 5 out of 5 stars

Great communication and such a thorough…

Great communication and such a thorough survey. Very competitively priced and the follow up call was also really helpful.
Thank you very much

29 January 2026
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Reply from Survey Hut

Thanks Fliss, we really appreciate the review and are glad you found the call useful. All the best, James

Rated 5 out of 5 stars

Quick , helpful - would reccomend

Very quick survey. Running through the feedback together afterwards was really helpful as it was an in depth document. Key points highlighted and advice given. Would reccomend.

3 February 2026
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Reply from Survey Hut

Thanks Emma, hope all goes well with the house purchase. Thanks, James

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