Surgery Express Reviews 

I needed some very specific high-value items which were shown as available on the website. I placed the order on a Monday, and received an email acknowledgement immediately. I then heard nothing more. After a week, I rang to find what was happening. The phone was answered quickly, and I was told the order had been delivered. It hadn't arrived with me, so I was transferred to customer care or some such. Again, I had a rapid and competent response. We worked out that the parcel had been delivered to the wrong location the previous Thursday. They agreed to find it and get it to me. Today (day 8 after order) it did arrive, and despite rattling around in an unpadded box everything works. The company clearly has extensive information, but just needs to share it with the customer. Look at the way Amazon do it with a constant set of updates. And put some simple padding in - even loosely crumpled paper. Pay for it by not putting free chocolate in.

TOTALLY UNPROFESSIONAL COMPANY. I ordered a product from them that they stated online that they had in stock, waited days for notification of postage and no contact whatsoever from them. I emailed them, only to be told that they DO NOT have the product in stock. I asked for a refund, was told it would be back on my card in 5 working days and here I am at the 40th day and STILL no refund. AVOID THEM. They give misinformation about their stock availability, take your money and then fail to refund promptly.

Made an order that said the product was in stock. Days later still no notification of postage, so I emailed them to be told that the product IS NOT in stock. I asked for a refund and was told it would take 5 working days to go back on my card. 5 days later, I am STILL waiting for a refund. I emailed them again today, only to be told that the refund has now been issued TODAY and that I have to wait another 5 days. IS THAT A JOKE??? HOW UNPROFESSIONAL ARE THESE JOKERS?? They are quick to charge your credit card, but do not want to refund quickly. They give deceptive information about the product stock, fail to contact you when they do not have any and then withhold a refund.

Placed order got email confirmation, 5 days later heard nothing, think this is a scam website