The AI agent was helpful to a point it then passed me to a LIVE agent (Martin Thomas) who help me solve the issue. While i understand the need for confirmation of subscription details that part of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
High valued service and cost effective. But in the previous version that had some bugs. It couldn’t automatically update to new version. VPN service couldn’t work. Uninstall and reinstall have to be c... See more
Company replied
Genuinely the nicest interaction I’ve had with customer service EVERRRR. Was quick to be understanding and solve my issue immediately and although I had no doubt I’d be with Surfshark for a while, th... See more
Problem was found out fast and efficiently solved. Very capable Helper. The human touch is always better. The help i recieved was intuitive and awsome. ai tends to go around in circles until you get a... See more
Company details
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
United States
- support@surfshark.com
- surfshark.com
4.3
Excellent
30K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recently I have had issue with my…
Recently I have had issue with my Surfshark app, I asked for help by Chat, they re patient to help me to resolve quickly the problem! Appreciated much for their helpful instructions..! Thank you!
20 April 2026
Fast professional excellent I received…
Fast professional excellent I received 2fa assistance and resolved the issue in record time 15 min max
21 April 2026
Simply the best
21 April 2026
Does What it says on the box
21 April 2026
Great VPN reliable and fast speeds
Great VPN reliable and fast speeds. Highly recommended.
21 April 2026
Good speed and multiple country support.
21 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Surfshark
Hi there, we're sorry to hear about the slow connection. This issue can often be resolved by switching to a different connection protocol in the Surfshark app. You can do this by going to Settings -> VPN settings -> Protocol.
If that doesn't help, please reach out to us at support@surfshark.com for further troubleshooting.
easy to install and was able to talk to…
easy to install and was able to talk to actual real person when had a question about service.
2 January 2026
I’m very satisfied with my Surfshark…
I’m very satisfied with my Surfshark vpn.
Does what it supposed to do and easy to use.
Rolando
20 April 2026
It is very stable
It is very stable, fast, and lightweight. In Venezuela, it is an excellent way to access the social network X (formerly Twitter), which is blocked by the national government.
20 April 2026
Quick response and solution
20 April 2026
works on all my devices
works on all my devices and web browser. Also anti virus so thats 2 birds with 1 stone
20 April 2026
The best VPN service
Been using Surfshark for many years after trying out other VPNs. In my experience, they are faster than most of the others and with no log retentions etc, you are safer. Worth every penny.
20 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.