Surepassdrivingschool Reviews 

763
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’d just like to show my appreciation for Will Berkley after passing my driving test on my first attempt. I came to Will turn of the year after being dissatisfied with my previous instructor. With Wil... See more

Rated 5 out of 5 stars

Mark Hawtin based in Northampton taught our daughter to drive and he was fantastic! From never driving to passing her test took just 4 months. Mark has taught her to be a confident, safe driver but a... See more

Rated 5 out of 5 stars

I had a great instructor, Will Berkley, who did an incredible job helping me pass first time with zero minors. Amazing instructor, Thanks again Will!

Rated 5 out of 5 stars

Sam’s jokes were hilarious but lukes was terrible. Only joking, great people, helpful and all round brillant. Especially for the new riders like i was myself on a 50cc moped, teach you everything you... See more

Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

763 reviews

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4.8

All reviews

(763)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott Waring

Scott made me feel very relaxed and at ease. From never trying to drive to passing in 7 months. I would highly recommend Scott to anyone looking to learn to drive.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Top instructor

I was with Scott Waring since turning 17 in February and I could not of asked for a better driving instructor he taught me things I never knew on the road and was the most patient person. I would recommend anyone to use Scott as their driving instructor

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Top driving

Mark hawtin was the instructor for my partner loice and he did a great job! Really made her feel at ease after her limited time driving in the UK (recently moved here) she needed refresher lessons just to get road confident on British roads! Thanks Mark you’ve really helped her confidence!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great instructor

My son has recently passed his driving test with Trish Bailey, she was a great instructor always turned up on time for lessons and was accommodating when he had to change days due to work. Would definitely recommend sure pass and Trish.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Passed my test today

Passed my test today. Did an intensive driving course with Mark Lyons and he was brilliant. Mark was very calm throughout the course, patient and informative. He helped me overcome most of my driving anxiety. Thanks Mark!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

the bestttt

i couldn’t have asked for a better instructor than neil, he’s amazing at what he does and is also just such a lovely person who made me feel really calm and confident while driving. i would highly recommend him to anyone looking!!

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam company for instructors...

Scam company for instructors...
I worked wuth this company for 2 years. They were not too great with giving me students but would take their money out on time. I had to arrange my own students from recommendations, family and friends. They lure you into signing the contract by saying you will be making fortune but then forget about you and don't bother with giving you any students or business. When I resigned from the company. They were very unhelpful in providing me the proof of working with them and driving their car without any claim or accident saying they are not obliged to do so.
They charged me £700 to leave their company even after my contract was finished. They put me on auto renewal without informing me. When I refused to go on it . I was fined. Instructors please read your terms and conditions carefully before you sign the contract.
Manager at sure pass isn't very helpful. She becomes very rude and arrogant if you request her for anything in writing.
Keep in mind instructors if you have any disagreement with any learner over anything. This company is very unsupportive and will make every effort to pin you down.
Do not work with this company.
Don't waste your time and money.

18 April 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Saima,

Thank you for your feedback. As a driving school, we do offer a pupil guarantee written into the contract. If this guarantee had not been fulfilled, you could have made a claim against it.

It is also written in our terms that to give notice at the end of the term, one month's notice is required. From what you have said, it appears you neglected to do this, and so the contract auto-renewed, which, according to our terms, incurs buy-out fees.

Regarding your feedback about the letter of no claims, as we are not an insurance company, this isn't something we are able to provide. This would have been explained to you at the time.

We take all complaints very seriously. It sounds like you may have received a few complaints from pupils and didn't feel supported through this process. For this, I can only apologize.

Thank you again for your feedback, and we wish you good luck with your future endeavors.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

A credit to the industry

We have been with Scott Waring after a bad experiences with a previous instructor.
From day one scott has been exceptional with my daughter. Her confidence behind the wheel has increased dramatically and she has just passed her test with ONE minor! I would recommend Scott to anyone and he is a credit to the industry.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

amazinggggg

Neil is absolutely brilliant. He is super lovely and calm. He’s a very good teacher and he made sure that I was ready to take my test with confidence. I’ve recommended him to all of my friends and family. I’m going to miss him and the lessons so much. Thankyou Neillll 🥰🥰

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Tony Haines

After failing numerous times many years ago I eventually decided to give it another try. Thanks to Anthony Haines patience and words of encouragement I passed first time with Anthony as a new instructor. Reliable, patient, calm, gave positive encouragement and ensured each lesson wasn't boring with lots of different routes covered and aspects of driving skills.
Would certainly recommend *****.
Thanks for all your help, relaxing vibes when needed and encouragement in helping me pass Anthony Haines and sorry it's taken a while to write this review, I've been busy enjoying my new found freedom thanks to you.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

My lessons with Neil Killshaw

My lessons with Neil Killshaw at SurepassDrivingschool were everything but boring! He tought me so much and made driving so much easier for me. He isn’t one to shout and is such a lovely person to have as a teacher.
I would highly recommend sure pass for anyone learning to drive ⭐️ ⭐️⭐️⭐️⭐️

13 May 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with my instructor Dan…

I am very happy with my instructor Dan Wood he he was one of the main reasons i have passed. Excellent driving instructor and really helps you with what you are struggling at i highly recommend him like i said he is the main reason i have passed

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent instructor

After trying a few different driving instructors, I finally found Neil. His instruction and advice was clear and delivered in the right way, always constructive supportive, his manner is friendly which allows you to build your confidence. I would highly recommend Neil as an instructor and would like to thank him for ensuring I had all the tools to be able to pass my practical and theory tests under his instruction.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Passed First Time

Passed First time with surepass in Plymouth. My instructor was Mark, he was full of knowledge and explained everything in a way I would understand. We went over everything on the test over and over, until I was confident. I would recommend Mark if you are looking for lessons in Plymouth

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Tried booking an instructor in which…

Tried booking an instructor in which after 6 weeks of zero contact I've chased them up to be told someone would be in contact within 48 hours which they failed again I rang another 48 hours later to be told someone else will be in touch then! To be told the following day there a no instructors in my area & I should look elsewhere.
Wasted 8 weeks of my time when I literally have the money & time to get it all boxed off asap.

Thanks for wasting hours I won't get back.
I won't be recommending to anyone & will also make sure they're avoided by anyone looking for recommendations.

Used this company 10+ years ago & I'd give them 5/5 back then. Shame I don't know what happened along the way but you lost yourselves.

30 April 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Chris,

Thank you for your feedback and I am very sorry to hear of your experience. You were unfortunately allocated to 2 instructors who were out of area and this wasn't fed back to the office quick enough.

I'm sorry we couldn't help and wish you the best of luck in finding an instructor.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

Full 5 star rating

Full 5 star rating, I had my lessons with mark from sure pass in the Plymouth region, mark is a very good instructor very clear and went through everything you need to do to get passed. I did a one week course for 30 hours and passed first time. We’ll worth you money this company.

22 April 2025
Unprompted review

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