Surefireheat Reviews 

Reported a leaky tap to 24/7 and told them I had a replacement tap, so just needed it swapping over.
24/7 told me this was covered and sent the job to cowboys that are Surefire Heat in Norwich.
What a joke of a company!!!
First call out failed to show up, then 2 weeks later arrived and left after 10mins saying that we needed a total drain down and some new plumbing done at a cost of over £300.
In the end I replaced the tap myself with no drain down needed as the taps have isolators on them, all in all cost me £6 for a tap spanner from B&Q and I replaced the taps within 20mins and I’m not a plumber!
SurefireHeat are con artists- Do Not Use!!!! 24/7 insurance are useless as well- Do not waste your money!!!!!

Wish i would of read reviews before I signed up for there maintenance program! Nothing good to say about this company

Left my family without heating and hot water for a week after they broke it servicing it. Still not fixed. Absolute joke. The worst company I have ever dealt with. Total cowboys. Avoid like the plague

I was put in contact with this company for emergency cover for my central heating system. Geoffrey arrived as promised within allocated time and quickly identified and fixed fault with my boiler.
Great service.

If I could give zero that would be too generous.

I have Home Emergency Cover with my bank account. I had an emergency 2pm Saturday afternoon and these cl0wns were instructed to attend. Raw sewage and water flooding in my bathroom and water wouldn't turn off.

3 hours later no call and no show. Insurance company couldn't contact them and neither could I.

I had to call a proper plumber out to attend at 7pm @ £195 for an out of hours emergency.

DO NOT EVER USE THESE PEOPLE, check who your insurance company assigns your repair to, if its this place REFUSE them and choose your own plumbers.

When British Gas couldn't attend in under 2 weeks advised to use localheroes.com website run by Centrica - this selected Surefire Heat from Norwich for me - the engineer arrived in a scruffy dirty van, no signwriting and No ID - claimed to have fixed the faulty 3 way valve on my heating; upset my wife with inappropriate comments towards her and left after 20 mins. Didn't fix the fault and had to wait for a proper BG engineer to do that instead - Not impressed.

From my experience I can't recommend this company enough. Professional, efficient, friendly and very helpful. Unlike two other companies who tried to extract as much cash as possible from me by telling me the whole heating system would have to be replaced, Surefire Heat Ltd. attended promptly, correctly identified the issue and most importantly fixed it properly and quickly for a very fair price.

For me this sets the benchmark for how companies in the service sector should be run. A big thank you to Oliver and his team from a very happy customer and one who will be returning in the future when the system does need replacing.