Great and fast service and I love the amount of communication your staff provided me regarding my request or responding to my questions and concerns so expeditiously! I will definitely renew next yea... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My experience was great. Everything was done quickly and efficiently. I got my ESA & PSA documents in less than 24 hours. I'm grateful for having the documents saying my babies are my ESA's. They have... See more
Company replied
Everyone is so helpful and they respond to your concerns so quickly. I had some difficulties getting set up for my renewal, but everything was handled so beautifully. I'm very appreciative this compan... See more
Company replied
Got my letter within 24 hours, next day my apartment accepted my documents. They immediately waived the pet fee. Thought this was a scam, but it absolutely works!
Company replied
Company details
Written by the company
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contact info
78 SW 7th St, 33130, Miami, United States
- 855-700-7387
- info@supportpets.com
- supportpets.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy.
13 February 2026
Unprompted review
Reply from Support Pets
Awesome! That's our goal!
Enjoy life to the fullest with your ESA
Thanks for trusting and choosing us
Got my letter within one day
Got my letter within one day! Super simple and easy!
11 February 2026
Unprompted review
Reply from Support Pets
It is our pleasure to assist!
Thanks for your trust and support
This is very useful
This is very useful, especially having an animal as your emotional support and being able to take it anywhere.
12 February 2026
Unprompted review
Reply from Support Pets
Awesome! Enjoy the best of life with your ESA
Thank you so much for your review and support
Company is reliable
The website crashed multiple times while I was trying to type in my information. It wanted me to start over from the beginning but had already charged my card. They understood the situation and did not charge me again. However, I never received an itemized receipt that stated exactly what I was charged for. The opening page said only $99 but I was charged $134. It asked for my dog’s size for a vest but did not give me the option to not have a vest for him, so I hope that wasn’t part of the charges. Overall, they were nice and very speedy.
12 February 2026
Unprompted review
Reply from Support Pets
Thank you for your detailed feedback. We’re sorry about the website issues and appreciate your patience while everything was sorted out. If you’d like an itemized breakdown of your charges or clarification about optional items like the vest, our customer support team would be happy to provide that for you. We’re glad we could resolve the billing concern quickly. Count on us
Make it easier to access their account…
Make it easier to access their account and documents. If you need to watch a video, make sure it's working properly.
10 February 2026
Unprompted review
Reply from Support Pets
Thank you for the suggestion! We truly appreciate feedback like this—it helps us improve. We’ll certainly take your comments into consideration as we continue enhancing the account and document access experience.
Very easy to use application to get pet…
Very easy to use application to get pet certified.
11 February 2026
Unprompted review
Reply from Support Pets
Thank you, Jill! We’re glad you found the application process easy and smooth. Enjoy!
You helped me emotionally with my…
You helped me emotionally with my anxiety by having this program
11 February 2026
Unprompted review
Reply from Support Pets
Thank you for sharing that. It truly means a lot to know our program has helped support you emotionally. We’re grateful to be part of your journey.
Prompt kind and understanding
I had questions i responded to promptly and very kindly. They were helpful and understanding.
10 February 2026
Unprompted review
Reply from Support Pets
Thank you, Rella! We’re happy to hear our team was prompt, kind, and understanding. That’s exactly the experience we strive to provide.
Reply from Support Pets
Awesome! We are glad to provide the best service we can. Thanks for trusting and choosing us!
Site is really easy to navigate around…
Site is really easy to navigate around and there are very prompt in responding! Thank you
10 February 2026
Unprompted review
Reply from Support Pets
Awesome! Enjoy the best of life with your ESA
You can always count on us
You guys work very hard to make this…
You guys work very hard to make this happen quickly
Thank you
8 February 2026
Unprompted review
Reply from Support Pets
Hi there! It is a pleasure to assist!
Thank you so much for trusting and choosing us
I had a question regarding extra charge…
I had a question regarding extra charge I incurred. I was assured the credit would be added to my account. It was because I unknowingly unclicked a box
9 February 2026
Unprompted review
Reply from Support Pets
Thank you for sharing your experience! If you ever have questions or need help again, we’re always here to assist!
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Reply from Support Pets
Thank you! We appreciate your kind words and are glad you found our team timely, polite, and resourceful. Count on us
Hard start, decent finish
The process of everything was a bit of a mess, and I texted the chat and they gave me the wrong phone number to call, the messenger wasn’t very helpful. The women that answered was empathetic and kind but didn’t know how to help me. Then I got I touch with John C, and he was very helpful with everything.
8 February 2026
Unprompted review
Reply from Support Pets
Thank you for your honest feedback. We’re sorry for the confusion at the beginning and appreciate your patience. We’re glad John was able to step in and help get everything resolved—your experience helps us improve, and we truly appreciate you sharing it.
Count on us!
Reply from Support Pets
Thanks, Danny! We’re happy to hear everything was fast and smooth for you. Enjoy the best of life with your ESA
The process was stress free.
6 February 2026
Unprompted review
Reply from Support Pets
That’s wonderful to hear! We’re glad the process felt easy and stress free for you. Count on us
super customer service!
6 February 2026
Unprompted review
Reply from Support Pets
That's awesome! Thank you so much for your trust and support
Count on us
Reply from Support Pets
Awesome! You can always count on us
Thanks for trusting and choosing Support Pets
I’m so grateful to you all
I’m so grateful to you all. My Pumpkin helps me in so many ways. I’d be lost without your service and support.
6 February 2026
Unprompted review
Reply from Support Pets
It is our pleasure to serve!
Enjoy the best of life with your ESA
Thanks for trusting and choosing us
It was easy quick and it didn't take a…
It was easy quick and it didn't take a long time. It is very easy to fill out.
7 February 2026
Unprompted review
Reply from Support Pets
Thank you so much! We’re glad the process was quick, easy, and smooth for you
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