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Supportly App Reviews 261

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TrustScore 5 out of 5

4.9

Software Company
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Rated 5 out of 5 stars

Richard was very professional and he handled everything really good and resolved my issues. Must recommended.

Rated 5 out of 5 stars

I had an issue with my computer today. it was corrupt I got this customer service rep name Sammy who was very instrumental in resolving 1 of my issues. Then he transferred me to another rep name Sophi... See more

Rated 5 out of 5 stars

I was at my wit's end trying to resolve my Epson printer connection problem, but Supportly came to the rescue! The app's simple interface made troubleshooting a breeze, and the live support, led by th... See more

Company replied

Rated 5 out of 5 stars

We we're supported in issues to no protection to internet swifty and with care to said. Very thankful that there are person & persons that go above and beyond. We would suggest Vinnie to work for su... See more

Company details

  1. Software Company

Written by the company

Supportly App is a customer support app based platform available on App store and Google Play store that provides 24/7 support for consumer-based tech products and services. The company was founded in 2010 by a team of experienced customer support professionals who were frustrated with the lack of quality support available for consumers and the app was launched in 2022. Supportly App offers a wide range of support services, including: Phone support Live chat Email support Social media support In-app support The company's team of experts is available to help consumers with a variety of issues, such as: Troubleshooting technical problems Resetting passwords Resolving billing issues Providing product information Answering general questions And a lot more... Supportly App is committed to providing high-quality support to its customers. The company offers a satisfaction guarantee, and its team of experts is always working to find solutions to customer problems. In addition to its customer support services, Supportly App also offers a number of features that make it a valuable tool for consumers. For example, the platform allows customers to: View their support history Rate and review their support experiences Contact customer support staff directly Supportly App is a valuable tool for consumers who need help with their tech products and services. The company's team of experts is always available to help, and the platform offers a number of features that make it easy to get the support you need. Benefits of using Supportly App: 24/7 support: Supportly App is available 24/7 to help consumers with their tech problems. This is especially helpful for consumers who experience problems outside of business hours. High-quality support: Supportly App's team of experts is experienced and knowledgeable in troubleshooting tech problems. This means that consumers can be confident that they will receive the best possible support. Affordable: Supportly App is a cost-effective option for consumers who need help with their tech products and services. The company offers a variety of pricing plans to fit different budgets. Easy to use: Supportly App is easy to use. Consumers can contact customer support staff by phone, live chat, email, social media, or in-app. **Overall, Supportly App is a valuable tool for consumers who need help with their tech products and services. The company's team of experts is always available to help, and the platform offers a number of features that make it easy to get the support you need.**

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4.9

Excellent

TrustScore 5 out of 5

261 reviews

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Rated 5 out of 5 stars

Wonderful service...full explanation of…

Wonderful service...I was googling recipes and received a popup with a recording stating my IP address had been hacked, my computer was locked (it was, I couldn't do anything) and that I should not shut down my computer but to call the phone number that was in the popup box on the screen. Supposedly this # was a Microsoft support #.
Because of the scamming that happens these days instinct told me to, 'DON'T TRUST BUT VERIFY' so I used my phone to check phone numbers for Microsoft support. The number on my computer screen was not a number I could find so I called a number listed on the Microsoft support site. I was connected with a tech who explained that I was smart not to call the # in the popup box that appeared on my computer screen as this was hackers using the Microsoft name to gain access to people's personal information. I had to allow the support techs complete access to my computer to cleanup & reinstall applications, install drivers, give my computer a new IP address, etc I was able to see what the techs were doing and they fully explained what they were doing as they did their thing to put my computer in a secure state. I am confident if I have problems in the future I will get the help I need. I purchased the Supportly security package that will protect my computers, our phones, and notebook as they are all linked together. This is really scary stuff. A person's livelihood and identity can be compromised from hackers and scammers in a heartbeat.

21 April 2024
Unprompted review
Rated 5 out of 5 stars

great service

Sam was extremely patient,professional, and knowledgeable. His vo[ce was [pleasant and his diction is very clear

18 April 2024
Unprompted review

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