Appalling service, had recycled my phone as I didn't receive emails from them (went to spam) and they never attempted to call me. Now saying they have followed protocol and will not even offer me a re... See more
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6 months , unresolved even after two repair attempts to which I have explained this was more of a software incompatibility issue. Since Nov 2023 update the phone disconnects from charging when synced... See more
Sony Xperia zx2 screen locked and touchpad won’t respond so can’t unlock. Called customer service several times to be told various tasks I must do. Completed all the tasks to no avail, rubbish phone,... See more
Over the years we have been a bit of a Sony fan family but as our devices come up for renewal we are replacing with other brands. Here is why. We have had the following: Xperia Z, Z2, Z3,... See more
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Extremely poor service
Extremely poor service, Two days ago I filled in the on line form and sent an email and called their help line but I have still not received a response. Very disappointed as when the phone worked it was great and the phone is still under warranty.
1 November 2018
Unprompted review
Unable to support a 2 year old phone
Unable to give me a price for replacing the battery on a 2 year old £500 phone. They have to have it back to "inspect" it. I don't need it inspected, it works well other than the battery is failing. Cut me off when i insisted i be put through to someone that could give me a price.
They are driving me back to Samsung
17 May 2018
Unprompted review
Appalling service
Appalling service, had recycled my phone as I didn't receive emails from them (went to spam) and they never attempted to call me. Now saying they have followed protocol and will not even offer me a replacement device that I would happily pay for. Have filed papers to go a further route as I am totally enraged by the customer service (or lack of) and the blatant greed of Sony. Have moved over to Samsung as a result on both my TV and Phone. Will be changing my laptop also in the coming weeks.
9 June 2017
Unprompted review
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