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SupplyHouse.com Reviews 628

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and the quality of its products. Many highlight the fast and often free shipping, with orders frequently arriving sooner than expected and well-packaged. People appreciate the ease of finding specific parts, the detailed product descriptions, and the helpfulness of the sales team in ensuring correct selections. However, some customers experienced issues with damaged items upon delivery, incorrect parts being sent, or orders not arriving as scheduled. A few reviewers also expressed dissatisfaction with the return policy for installed items and noted that shipping costs can sometimes offset the good prices, especially for small orders.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the incredibly fast shipping,... See more

Product

People report positive experiences with product, often finding a large selection of quality parts at great... See more

Price

Reviewers mention positive feedback about price. Customers consistently find that products are offered at... See more

Order

Users describe positive interactions with order. Many customers found the ordering process simple and easy,... See more

Service

Consumers find service to be positive. Many reviewers praise the speed of service, with some noting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Not reliable

Not reliable! They claimed A “glitch” in their system caused parts to not ship out!

At 1pm I Ordered critical parts to get our boiler (heat and hot water) going. 5 PM is their order cut off time for same day shipping, yet my parts still didn’t ship out. No heat or hot water in the winter. I wish I had ordered from somewhere else.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered several items

I ordered several items that had to come from different places. They each arrived in great condition, and it was easy to track the various packages. The website is very clear, and invoice copies are easy to find and print.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Got exactly what I ordered great…

Got exactly what I ordered great service and great prices.they had everything in stock.plus fast shipping and I was kept well informed of when my items would arrive.will definitely order from them again thanks to the people who picked and packaged my order.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

A+ Experience.

A+ Experience.. Helpful and knowledgeable sales person. Good price for a brand name replacement part that made installation a breeze and order arrived 2 days before the expected date!
Will definitely purchase from again and recommend to others.

20 January 2026
Unprompted review

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