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SupplyHouse.com Reviews 632

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and fast delivery. Many people found the products to be of high quality, often identical to original parts, and appreciated the detailed product descriptions. The ordering process is frequently described as easy and efficient, with many consumers highlighting the helpfulness of the staff and the quick resolution of issues. However, some customers experienced issues with damaged or incorrect items upon delivery, with a few mentioning problems with packaging. There were also occasional complaints about high shipping costs for small orders and difficulties with returns, particularly for installed parts. A small number of people reported delays in shipping or issues with tracking their orders.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the incredibly... See more

Product

Customers consistently note positive experiences with product, often praising the wide selection of quality... See more

Price

Reviewers mention positive feedback about price. Customers consistently report competitive and reasonable... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering, fast shipping, and... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of support. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

632 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Supply House has been a great place to…

Supply House has been a great place to purchase HVAC materials. Most time I would give it 5 stars. Today I give them 4. Placed order a few days before a boiler installation. Received everything but the expansion tank. The expansion tank was the first thing I should had received, but Received it on the day of install. Not happy about this mishap, but will continue to purchase from Supply House. Hope this doesn't happen again.

16 December 2025
Unprompted review
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Reply from SupplyHouse.com

Hi Fred,

Thank you for reaching out with this review and for your loyalty to us. We're truly sorry for the inconvenience caused by the delay with the expansion tank. We understand how important timely deliveries are and we regret that we fell short of that in this case.

If you're looking to place a new order again in the future, please feel free to email over your order number to daniellem@supplyhouse.com and we'd be happy to provide you with a discount due to the troubles experienced. You can just reference your review you left in the email and we can assist accordingly.

Thank you,
Danielle M.
SupplyHouse Team

Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate. Ordering was no-fuss. Product arrived quickly and as ordered.
SupplyHouse is my go-to for plumbing components.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping; can't ask for more

Website is easy to navigate and has reasonable prices. Super fast shipping; I had originally order some things from a big box store for a plumbing repair. After being notified that the big box order was delayed, I ordered from SupplyHouse and they got my parts to me next day. Definitely have my business from now on.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

This fit the 1 and a half inch outside…

This fit the 1 and a half inch outside pvc pipe as stated in an answer to someone else's question. The tape worked well to secure it in place.
It was delivered quickly and in a large box to give it plenty of space, so it wasn't too difficult to straighten out.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Water heater went down


Water heater went down , bad WR intel-vent
Gas valve. Called Supply House and talked with Cassie. During our wonderful conversation I learned the wrong valve had been installed at some point. Cassie found the correct one , I ordered, they shipped and the next evening we had hot water. It was a great all around experience. I can’t recommend Supply House highly enough . This is the second time I have used them with great results each time.

2 December 2025
Unprompted review

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