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Superpet Limited Reviews 794

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TrustScore 4 out of 5

3.9

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, often noting that orders arrive promptly and in excellent condition. Many appreciate the quality of the products, especially for pet food and supplies, and highlight the convenience of free delivery. However, some people were dissatisfied with the customer service, describing interactions as unhelpful, abrasive, or rude, with issues like ignored refund requests or arguments over problems. There were also occasional concerns about order accuracy, with some customers receiving incorrect or damaged items, or experiencing significant delays in dispatch and delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Product

Reviewers highlight positive aspects of product quality and value. Many customers praise the excellent... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, accurate orders,... See more

Service

Customers had ambiguous experiences with service. While many reviewers praised the excellent, friendly, and... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent service from Superpet Ltd. Repeat orders are despatched promptly, and delivery being free on all orders is a plus I know that I can rely on fast delivery from Superpet. It beats h... See more

Rated 5 out of 5 stars

I wanted to let you know as a longstanding and regular customer, how very pleased I am with my last purchase from Superpet. It was my monthly order of calci worms for the birds & monkey nuts for the s... See more

Rated 5 out of 5 stars

Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more

Rated 5 out of 5 stars

I have been buying from Superpet for some years now. I have subscriptions for sunflower hearts, dried mealworms, suet pellets and peanuts. The goods are really good quality and reasonably priced. Serv... See more

Company details

  1. Pet Store

Written by the company

Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.

Contact info

3.9

Great

TrustScore 4 out of 5

794 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Really poor customer service

Really poor customer service. Raised a complaint last week, still waiting to be contacted.

25 March 2025
Superpet Limited logo

Reply from Superpet Limited

Hi There,

We are sorry for this.

The escalations manager is away on holiday currently, and will not be back until Monday.

Please contact us again with your complaint and I shall get this raised for you.

We are sorry about this delay.

Superpet Limited

Rated 5 out of 5 stars

Excellent company

Excellent company. Selling quality branded dog treats, well below retail with free shipping and fast dispatch. No brainer really…

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Purchased whimzees small alligator 150…

Purchased whimzees small alligator 150 box, always use these but with 2 dogs having 1 chew per day each needed to try for a lower price, Superpet price was by far the best. Will definitely purchase again.
Also transaction was super easy and delivery was quick.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Superb Service

Superpet is one of the most efficient companies I deal with. Good quality products and orders swiftly despatched. The local birds and squirrels are more than happy too!!

22 February 2025
Rated 1 out of 5 stars

Bad business practices.

Bad business practices.
I am one of those, a loyal customer, ordering from them for two years twice a month. On many occasions there where what we call red flags, but I was thinking human error maybe one off, giving them another chance, (product not as described - subpar quality, email communication not answered, ignored)
On 17 December ordered with Superpet
25kg of seeds, dispatched and suppose to arrive on 20th December, it is 15th January already the oder never turned up.
Chased them up, lost count how many times, asking to refund or sort out with the delivery company, it does not get anywhere no refund, no product, no answers. Credit card people saying it a commercial dispute, bad business practices, but not fraud. Took screenshots of all communications, order placed, payment, account information, building up a case, will be submitting my claim though Financial Ombudsman. Order 76802.

17 December 2024
Unprompted review
Superpet Limited logo

Reply from Superpet Limited

Good Morning Karin,

I am sorry to hear about your experience this is certainly something I would like to investigate and put right.

However I cannot see any order details within your review, if you can either contact us again for us to to investigate further or if you can attach your details to this review and I will be sure to take a look for you.

Kindest Regards,

The Superpet Team

Rated 5 out of 5 stars

Great value for money!

Great value for money and excellent, quick service with hassle free delivery. I rate Superpet Ltd as the best I have experienced!

6 January 2025
Unprompted review

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