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Super Payments Reviews 1,470

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service easy to use for payments and orders, appreciating the quick response times and excellent customer service. People frequently highlight the helpfulness and politeness of the support team, with some noting that issues were resolved swiftly and efficiently. The platform is also praised for offering cashback and installment payment options, making purchases more affordable and convenient. However, some customers experienced issues with payments not completing or funds being deducted without a confirmed order, leading to confusion and stress. There were also instances where people felt misled about being signed up for the service or encountered difficulties with order tracking and customer support responsiveness for specific problems. Additionally, some reviewers reported issues with payments being declined by banks or confusion regarding outstanding balances and transaction details.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some finding the system confusing at checkout and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and... See more

Response time

Customers consistently note positive experiences with response times, appreciating prompt replies,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy to deal with and if you have an issue they are quick to respond.

Company replied

Rated 5 out of 5 stars

I put my amazon transaction through super and it didn't complete, it also happened a second time. I contacted customer service for super who looked into he matter for me and it was resolved within a d... See more

Company replied

Rated 5 out of 5 stars

Everyone should use this app! It’s great for businesses and great for customers. I really like the rewards you get for shopping through the app. But beyond that, the customer service is second t... See more

Company replied

Rated 5 out of 5 stars

I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages. I contacted super payments in... See more

Company replied


Company details

  1. Payment Service

About Super Payments

Written by the company



Welcome to Super

We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers.

Over 2.5 million people have already used Super to pay and save in the UK.

Learn more at superpayments.com:

Get started
Start saving with Rewards from your favourite brands today.

Download Super
Why Super?

Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.

✅ Shoppers earn Rewards, money off their next purchase with the same brand.

Amazing brands, spanning all retail industries.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab service great rewards and so easy…

Fab service great rewards and so easy to use, it’s my go to every time!

24 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much, Claire! We're delighted to see you're a fan of paying with Super and of course, being rewarded for shopping. 🛍️

Rated 5 out of 5 stars

Money back

Money back! What more could you want! Great app. I would definitely recommend

22 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for your 5 star review and recommendation, LB! 🚀

Rated 5 out of 5 stars

This is brilliant

This is brilliant. It gives you money back for making payments. Definitely worth using.

21 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for you 5 stars, Nicola! We're delighted to hear you're happy using and paying with Super. 🤗

Rated 5 out of 5 stars

Super payment is very good will be…

Super payment is very good will be using it every time I buy online from now on
Brilliant 👏 thanks

18 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We're delighted to hear this, Philip! Thank you so much for taking the time to leave us a great review and providing us with your 5 stars. ✨

Rated 5 out of 5 stars

Great service

Great service

17 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for your 5 stars and kind words, Zina! 🥳

Rated 5 out of 5 stars

Just started using the app were you get…

Just started using the app were you get rewards ,Ry's Competitions is the one,super friendly always there to answer any questions,Ave only won game credit so far ,but to be fair I don't play that often as at Ry's say got to be in it to win it ...

14 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

This is great to hear, Tracey! We're happy to hear you're making the most out of paying with Super and of course the rewards you get for shopping. 🎟️

Rated 5 out of 5 stars

Exceptional service

I’ve used Super Payments twice and twice the service has been exceptional very fast. You don’t have to be a rocket science to use it. Recommend.

14 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We're so happy to hear this, Deborah! Thank you for taking the time to leave us a review and providing us with 5 stars. ✨

Rated 5 out of 5 stars

Just started with Superpayments and we…

Just started with Superpayments and we are very impressed with it. Nataly helped onboard us and made it very simple and easy to do. Great service!

13 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We're so happy to have you with us, Adam! Thank you so much for taking the time to share your experience here and of course the lovely service you received from Nataly - she'll be delighted to see this. As always, our team remain on hand should you require any assistance along the way. 🤩

Rated 5 out of 5 stars

Excellent service always delivered on…

Excellent service always delivered on time with cash rewards 👍👍👍

8 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We love to hear it, Abbi! Thank you so much for your 5 stars. We're delighted to hear you're making the most out of paying with Super. 🎆

Rated 5 out of 5 stars

Really easy payment method and always…

Really easy payment method and always nice to get a little something back on purchases

8 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We're glad you agree, Shane! Thank you for taking the time to leave us a review and providing us with your 5 stars. 👏

Rated 5 out of 5 stars

Very easy transactions

This is a great app where you can make easy purchases on the things you love. I've used Posted Sweets twice now & everything has ran smoothly. Highly recommended thank you

7 February 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for your 5 star review and recommendation, Kimberley! We hope you enjoy your sweets. 🍭

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