Supernova Asbestos Surveys & Fire Safety Reviews 

780
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the remarkably fast scheduling, efficient handling, and prompt delivery of property evaluations. People frequently mention that the staff members are exceptionally professional, polite, and thorough during on-site visits. Consumers also find the overall communication clear, reassuring, and very easy to follow throughout the entire process. Some reviewers were not happy with communication delays regarding unanswered emails and general customer support inquiries. A few consumers additionally noted unexpected issues regarding documentation details, tracking numbers, and post-assessment follow-ups. Others mentioned that handling queries sometimes required extra effort to get clear answers.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick turnaround times and professional... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response times, highlighting the prompt delivery of... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the friendly, helpful, and... See more

User experience

Users describe positive interactions with user_experience, highlighting that the overall process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a ti... See more

Rated 5 out of 5 stars

Fantastic service. At initial enquiry all of our questions were answered promptly and the survey options were clearly explained. Calumn our surveyor was polite and professional and explained everythin... See more

Company replied

Rated 5 out of 5 stars

Supernova carried out re-inspections for Fire Risk Assessments to our buildings, 2 blocks of flats. Their service is extremely good and fast. They made sure all the necessary checks were done. Thei... See more

Rated 5 out of 5 stars

Very quick response Only emailed Friday evening Quoted confirmed job done Monday Expecting a big delay in the work we needed to do No hesitation recommending them Oh by the way Cost was good as... See more

Company replied


Company details

  1. Asbestos Testing Service
  2. Fire Protection Consultant

Written by the company

We carry out asbestos surveys and fire risk assessments across London, Essex, Hertfordshire, Kent, Sussex , Surrey and nationwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

780 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(780)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice and service

Great advice and service

15 April 2026
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for your kind feedback. We’re delighted to hear that you were happy with the advice and service provided.

We really appreciate your support and are pleased we could help.

Rated 5 out of 5 stars

Really great service from Chris !

10 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for your great feedback. We’re so pleased to hear that you received really great service from Chris. He’ll be delighted to hear your kind comments.

We truly appreciate your support and thank you for choosing Supernova.

Rated 5 out of 5 stars

I called up for a survey

I called up for a survey, Chris talked me through it all and booked me in. Put my mind at ease! The survey was quickly booked and report easy to understand. Would highly recommend to anyone!

20 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you so much for your wonderful feedback. We’re delighted to hear that Chris was able to talk you through the process, put your mind at ease, and get everything booked in quickly for you.

It’s great to know that you found the survey process efficient and the report easy to understand. We really appreciate your recommendation and support — thank you for choosing Supernova.

Rated 5 out of 5 stars

I called up for a survey

I called up for a survey, Chris talked me through it all and booked me in. Put my mind at ease! The survey was quickly booked and report easy to understand

21 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for your lovely feedback. We’re so pleased to hear that Chris was able to guide you through the process and put your mind at ease from the very first call.

It’s great to know that your survey was booked quickly and that you found the report clear and easy to understand. We really appreciate your support and thank you for choosing Supernova.

Rated 5 out of 5 stars

Great service from Chris

Great service from Chris! Would highly recommend!

21 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for your fantastic feedback. We’re delighted to hear that you received great service from Chris. He’ll be very pleased to hear your kind comments.

We really appreciate your recommendation and thank you for choosing Supernova.

Rated 5 out of 5 stars

Excellent service from Chris.

21 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for your fantastic feedback. We’re delighted to hear that you received great service from Chris. He’ll be very pleased to hear your kind comments.

We really appreciate your recommendation and thank you for choosing Supernova.

Rated 5 out of 5 stars

Great experience with Supernova…

Great experience with Supernova Asbestos Surveys & Fire Safety. Alishia was especially helpful—friendly, professional, and kept everything running smoothly. Quick service and clear report. Highly recommend!

18 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for your wonderful feedback. We’re delighted to hear that you had a great experience with Supernova Asbestos Surveys & Fire Safety. Alishia will be especially pleased to hear your kind comments about her friendly and professional support.

It’s great to know that everything ran smoothly, with quick service and a clear, easy-to-understand report. We truly appreciate your recommendation and thank you for choosing Supernova.

Rated 5 out of 5 stars

Quick & Friendly

Just bought a new home and needed an asbestos survey. Spoke to Chris who carefully explained the procedure.
Excellent Service
Friendly Staff

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with the experience

Really impressed with my experience. Honestly I was incredibly overwhelmed about needing to get a fire risk assessment on my building as I’m in the process of selling my house which is part of a House in Multiple Occupation (HMO) and I have an absent freeholder. After checking reviews here, I decided to get in touch with Supernova and Chris Graham was exceptional. He talked me through everything and answered all my questions throughout (and I had a lot of questions!). Chris really put my mind at ease that everything was in hand which was a god send as I was super stressed about it. I spoke to him on the Thursday, he booked me in with a slot for the Saturday with Aaron who turned up within the allocated timeframe and was very pleasant. Come Monday morning, my report was ready, sent promptly and was very comprehensive. I had also received quotes from two other companies and they were incredibly high. Supernovas price was much more reasonable and the service was excellent all round. I would absolutely recommend Chris and the Supernova team and will definitely use them again in the future.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Survey!

The survey went really well and the general experience from start to finish was brilliant! A special shout out to Alishia who was my main point of contact and went above and beyond making the overall process easy!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Would highly recommend. Spoke to Alisha and was very helpful. It was quick and straightforward. The price was highly reasonable.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently worked with Alishia at…

I recently worked with Alishia at Supernova Asbestos Surveys & Fire Safety and couldn’t be more impressed with the service provided. Alishia was professional, knowledgeable, and extremely helpful.

She explained everything clearly, answered all my questions patiently, and ensured the process was smooth and stress-free.
I would highly recommend Alishia and the team ⭐⭐⭐⭐⭐

2 April 2026
Unprompted review

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