Superior Cheer and Dance Reviews 674

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness, vibrant colors, and excellent fit, making them suitable for various uses. The delivery service is frequently highlighted as exceptionally fast, with many items arriving quicker than anticipated, sometimes within days of ordering. Reviewers also appreciate the excellent customer service, describing it as top-notch and responsive in resolving issues quickly. However, some people were dissatisfied with aspects of their order, specifically mentioning unexpected small order fees that significantly increased the total cost, and issues with product availability. A few other people also felt that product images could be misleading regarding size, leading to incorrect purchases, and expressed disappointment when items like poms were sold individually without clear indication. There were also instances where customers received the wrong order or experienced significant delays in receiving their products, with some orders placed months prior still not delivered.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the sturdiness, vibrant... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

Consumers find order to be ambiguous, with many praising fast delivery, accurate orders, and ease of... See more

Quality

People report positive experiences with quality, often highlighting the sturdiness of materials, vibrant... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a couple of flags and flag poles that needed to be replaced in a hurry for competition. They shipped out fast and arrived quicker than anyone else could have had them to us. Very happy with th... See more

Company replied

Rated 5 out of 5 stars

Extremely GOOD Product. I ordered one letterman jacket to inspect the quality. It is HIGH quality, comfortable, and fits well. I will be ordering more for my business. I HIGHLY recommend if you're loo... See more

Company replied

Rated 5 out of 5 stars

Bought the cone for my (now) ex boyfriend’s (who is a cheerleader) birthday. It was kinda expensive but cheaper than other places so not too bad then. It arrived like a week after i bought it so super... See more

Company replied

Rated 5 out of 5 stars

I placed an order for a solid maroon riveted megaphone on Monday and had it in hand by Friday—incredible turnaround! It looked fantastic, and the decal I put on adhered flawlessly. Many thanks for the... See more

Company replied


Company details

  1. Uniform Store
  2. Dance Store
  3. Manufacturer

Written by the company

Since 2011, Superior Cheer and Dance has carried forward Pearison Inc.’s 50+ year legacy of quality, fast turnaround, and dependable service for cheer and dance programs worldwide. We offer a full range of custom cheer and dance uniforms, including value-packed uniform sets and select styles with free tackle twill, along with a wide selection of in stock gear ready when you need it. From practice to performance, Superior Cheer and Dance supports your team all season long. Our U.S.-based sales and customer service team is here to help every step of the way, and our secure online store makes ordering simple. With quick, reliable shipping—and free shipping on orders over $300—you can count on Superior Cheer and Dance for consistent service and quality, year after year.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

674 reviews

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Rated 3 out of 5 stars

Gold holographic Poms are more a copper…

Gold holographic Poms are more a copper color. I returned for a different color. If you need to return anything you will be responsible for return shipping. I will shop Varsity Spirit next time.

11 August 2024
Superior Cheer and Dance logo

Reply from Superior Cheer and Dance

Thank you for your review. You're welcome to review our return policy. The customer is responsible for all shipping costs. Heather-Customer Care Team.

Rated 5 out of 5 stars

poms

shipping was quick nice product

22 August 2024
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Reply from Superior Cheer and Dance

Thank you for your review. Amanda - Customer Care Team

Rated 3 out of 5 stars

Product is great but when I emailed for…

Product is great but when I emailed for shipping info the rep was very rude for absolutely no reason.

21 August 2024
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Reply from Superior Cheer and Dance

Thank you for your review. I apologize that your interaction with us wasn't pleasant. If you'd like to discuss this further, please contact me direct at 1.800.776.1194, option 2. Amanda- Customer Care Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, the flags came out beautifully! We have received so many compliments from admin and other cheer coaches.

15 August 2024
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Reply from Superior Cheer and Dance

Thank you for your wonderful review. Amanda - Customer Care Team

Rated 5 out of 5 stars

Delivered extremely quickly

Delivered extremely quickly! Beyond my expectations!

15 August 2024
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Reply from Superior Cheer and Dance

Thank you so much for your review. Heather-Customer Care Team.

Rated 5 out of 5 stars

Great service.

Easy check it, good prices, and quick delivery

2 August 2024
Superior Cheer and Dance logo

Reply from Superior Cheer and Dance

Thank you for your review. Heather-Customer Care team.

Rated 5 out of 5 stars

Super fast shipping

Super fast shipping! Exact same product I was told to buy from another site but found it cheaper here and it shipped way sooner here than it would from the other site. Will be ordering from them again!

31 July 2024
Superior Cheer and Dance logo

Reply from Superior Cheer and Dance

Thank you for your great review. Amanda - Customer Care Team

Rated 1 out of 5 stars

I’ve ordered an Adidas Small Defender…

I’ve ordered an Adidas Small Defender IV Duffel-Navy with my order on August 12th. I’ve received everything but the Duffel Bag. I’ve called several times and was told an email would be sent and I’ve never heard anything back. My daughter has her first game September 7th and we still don’t have any updates on when the bag should arrive. I placed the order with other items and assumed they would all come together. This is kinda disappointing because I’ve heard so many great reviews on the company. This is my first experience and possibly my last time shopping here.

13 August 2024
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Reply from Superior Cheer and Dance

Thank you for your review. The adidas bag ships directly from adidas. It's possible we are awaiting information from them as I see you called on Friday. I will personally look into this and will get back to you as soon as I know more. Amanda - Customer Care Team

Rated 4 out of 5 stars

Megaphones

I ordered 2 megaphones.They are good quality.The only thing I don't like is that you are NOT able to track your order or see if it has shipped.

26 July 2024
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Reply from Superior Cheer and Dance

Thank you for your review. This item ships directly from the manufacturer so the automated email with tracking is not sent but you are more than welcome to contact us, and we can look up the tracking information for you. Amanda - Customer Care Team

Rated 2 out of 5 stars

The metallic blue is not Columbia!

The metallic blue is not Columbia!

8 August 2024
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Reply from Superior Cheer and Dance

Thank you for your review. If you are unhappy with the shade of blue, you are welcome to return the poms for a merchandise refund. Please contact us at wecare@bandshoppe.com to initiate the return. Amanda - Customer Care Team

Rated 1 out of 5 stars

I ordered 17 megaphones

I ordered about 17 megaphones. I had to follow up several times to figure out when they would be shipped. I was told after several emails back-and-forth that they were not in stock so I had to wait about 2 months … I again followed up and after the long wait they still haven’t shipped and it took the company a long time to respond to my emails. I just ended up getting a refund and going with a different company and got my megaphones right away.

25 July 2024
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Reply from Superior Cheer and Dance

Thank you for your review. I apologize for the issue with this purchase. Megaphones are not made in house and are subject to a manufacturing schedule. Unfortunately, we do not always receive updates from them in a timely manner but do respond to you as soon as we have the update. I'm sorry this purchase was not a great experience. Amanda - Customer Care Team

Rated 5 out of 5 stars

Quick Response

I was able to get online and quickly make my selection and check out. Customer Service was fast to respond when I needed to add part of my shipping address that I mistakenly left off. They were quick to correct it for me before the item shipped out.

20 July 2024
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Reply from Superior Cheer and Dance

Thank you for your nice review. Amanda - Customer Care Team

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Easy website to navigate.

30 July 2024
Superior Cheer and Dance logo

Reply from Superior Cheer and Dance

Thank you for your review. Amanda - Customer Care Team

Rated 3 out of 5 stars

Ordered on 7-29

Ordered on 7-29, and did not receive until 8-19. I had to reach out twice to find out where the order was due to it being longer than the 7-10 days (Business days) as stated. I never got a tracking number, and on your site still shows as processing, when I actually have the megaphones. Also one of the screws for the handle had no threads on it, just FYI.

30 July 2024
Superior Cheer and Dance logo

Reply from Superior Cheer and Dance

Thank you for your review. I apologize for the delay. You used our guest checkout so you will not receive or see updates on your order. If you can please email a picture of the screw to wecare@bandshoppe.com, we can request a replacement. Amanda - Customer Care Team

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