I was skeptical at first, never used a customer service agent to assist my reservation. I had a difficult destination to fly into and as result was going to pay double the cost. However Kylie my ass... See more
Company replied
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See what reviewers are saying
We have experienced other travel agents in the past but till we deal with “super fare” none could match there customers satisfaction label.most efficient to deal with. Our rep was “Ayush Gupta” he is... See more
Company replied
I had bad experience with Superfares. I have to disclose my confidential information to them like my three digit CRR of my credit card, my credit card copy, my passport copy and passenger passport co... See more
Having a very bad experience with these guys . I had to cancel flights due to sudden demise in family. They are not refunding the money even after 1.5 Months of request inspite of receiving refund at... See more
Company details
Written by the company
Book online cheap, flights last minute air tickets at lowest prices. Find cheap flights tickets in superfares to travel anywhere.
Contact info
510 Clinton Square, 14604, Rochester, United States
- +1-585-534-8844
- info@superfares.com
- superfares.com
2.6
Poor
446 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent Service!!
3 January 2020
Unprompted review
Reply from Superfares
Dear Chaithanya,
Thank you for sharing your feedback. We are happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Great customer service
Great customer service, positive attitude for job, and great a approaching skill . Very helpful staff. Thanks Miss Beenu Sharma for help to get my bookins done
31 December 2019
Unprompted review
Reply from Superfares
Dear Harjinder,
Thank you for sharing your feedback. Beenu was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Thanks very much very nicely they tell…
Thanks very much very nicely they tell me all about ticket
Thank you miss anjam
28 December 2019
Unprompted review
Poor cancellation policies
Everything was good with customer service up until I need to cancel my ticket. I have been told that my ticket is non-refundable and non-cancellation but they can still cancel for $1100. I guess,I have to take that flight since I don’t wanna loose $1100 but it’s going to be the worst travel experience. I like my local agents were I can walk-in and get flexibility on cancellations. Never booking again.
27 December 2019
Unprompted review
Reply from Superfares
Hello, Amritpal.
Cancellation fee for International Tickets (any airline) depends on the kind of ticket you buy. From fully refundable to non-refundable, you can book any as per your choice. However, the one you booked was non-refundable and the same was conveyed to you while our travel agent was booking it for you.
We are sorry that you would have to take the flight even though you don’t want to, but we really can’t do much except assuring you that the next time you book from us, we’ll try making your experience better. And sad but true, even the local agents wouldn’t have been able to do much in such a scenario.
Sending across oodles of positivity so your journey becomes a little more bearable and happy!
Arishma:
Arishma:
I need to appreciate for her patience. for checking all the best deals and the way she interacted was great.
Thanku
27 December 2019
Unprompted review
Reply from Superfares
Dear Sainath,
Thank you for sharing your feedback. Arishma was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Anshita was really helpful reservation…5 star service
Anshita was really helpful reservation and discounts were great 5 star service
24 December 2019
Unprompted review
Reply from Superfares
Dear Garry,
Thank you for sharing your feedback. Anshita was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Great customer service
Great customer service! Arishma was very patient as I took almost 3 days finalize the ticket but Arishma was patient and helped me to find the best deals. Even when I made a mistake in the name, she was able to help make the changes before issuing ticket.
Thankyou ! I will definitely call them for my future needs.
23 December 2019
Unprompted review
Reply from Superfares
Dear R Bamra,
Thank you for sharing your feedback. Arishma was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Great customer service
Great customer service! Beenu Sharma helped me to find the best deals. Even though I was very picky and had so many concerns and questions She made it easy for me and guided me through everything.
Thankyou ! I will definitely call them for my future needs.
21 December 2019
Unprompted review
Reply from Superfares
Dear Sarjeet,
Thank you for sharing your feedback. Beenu was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Excellent service
20 December 2019
Unprompted review
Reply from Superfares
Dear Sarthak,
Thank you for sharing your feedback. We are happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
He is very good in dealing.
20 December 2019
Unprompted review
Reply from Superfares
Dear Anil,
Thank you for sharing your feedback. We are happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Great customer service
Great customer service! Arishma helped find the best deals. Even though I was very picky and had so many concerns. She made it easy for me and guided me through everything.
Thankyou ! I will definitely call them for my future needs.
20 December 2019
Unprompted review
Reply from Superfares
Dear Talvinder,
Thank you for sharing your feedback. Arishma was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Anshita had helped me find a ticket for…
Anshita had helped me find a ticket for India , she had gone out of her way and was extra careful and courteous with me , I am extremely happy with her service
17 December 2019
Unprompted review
Reply from Superfares
Dear Manbani,
Thank you for sharing your feedback. Anshita was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Excellent customer service.
13 December 2019
Unprompted review
Reply from Superfares
Dear Sankar,
Thank you for sharing your feedback. We are happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Great agency will use them again
I made a last minute decision to travel during peak season. Tickets were not only expensive but hard to get on preferred date and time. Abhishek from superfares made it happen without stress or hassle. I strongly recommend everyone to use this agency for all their travel needs
6 December 2019
Unprompted review
Reply from Superfares
Dear S Kadri,
Thank you for sharing your feedback. Abhishek was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Great experience
It was excellent experience with it. I was soooo confused to decide for tickets... even they gave me the best and cheapest price with tooo less layover. I am so happy with their services... I’ll definitely get in touch in future as well... thank you sooo much maam .
5 December 2019
Unprompted review
Reply from Superfares
Dear Jatinder,
Thank you for sharing your feedback. We are happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
very helpful staff
Amandeep was very helpful. I feel it is probably the best deal for international flights at the very end moment.
4 December 2019
Unprompted review
Reply from Superfares
Dear Ritika,
Thank you for sharing your feedback. Amandeep was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Excellent service by Anshita & Superfares
Excellent service provided by Ms. Anshita, who has helped me to book my flight ticket and She has given her 100% to give me the best deal. Thank you for your patience Anshita.
4 December 2019
Unprompted review
Reply from Superfares
Dear Ravi,
Thank you for sharing your feedback. Anshita was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
Great service from Vikas
4 December 2019
Unprompted review
Reply from Superfares
Dear Rustom,
Thank you for sharing your feedback. Vikas was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
I was dealing with Anshita for my…
I was dealing with Anshita for my travel booking in a very tight holiday season and I am so impressed the way she helped me with multiple options for my travel bookings.
Rama
3 December 2019
Unprompted review
Reply from Superfares
Dear Rama,
Thank you for sharing your feedback. Anshita was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
I deal with Mr.vikas he is very nyc…
I deal with Mr.vikas he is very nyc person and help me to find a cheap and convenient flight.
3 December 2019
Unprompted review
Reply from Superfares
Dear Customer,
Thank you for sharing your feedback. Vikas was happy to assist you with your travel plans.
Looking forward to assisting you again in the near future.
Regards,
Team SuperFares
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