Super Arbor Reviews 2,749

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, reviewers had a great experience with this company. Many customers found the website easy to navigate, making it simple to locate and order the products they needed. People appreciated finding discontinued or hard-to-find items that were unavailable elsewhere, which was a significant advantage for their specific projects. The ordering process was often described as straightforward and quick, with some consumers noting the clear details provided during purchase. However, some customers also noted significant dissatisfaction with customer service and response times, reporting a lack of communication regarding order status and inquiries. Many people experienced long delays in receiving their orders or updates, with some orders being canceled after extended waits, leading to frustration and inconvenience. Reviewers also mentioned issues with the company's inability to fulfill orders due to product unavailability, despite initial confirmations.

What people talk about most

Order

Customers had ambiguous experiences with order, with many expressing significant frustration and... See more

Product

People report ambiguous experiences with product availability and delivery. Many customers express... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to navigate and... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of communication... See more

Customer service

Users describe negative interactions with customer service, often citing a complete lack of human contact and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication is lacking… I understand that it might take some time to process everything; especially since I am not a professional contractor, but letting me know where I am at in the process would b... See more

Rated 4 out of 5 stars

Great finding discontinued floor only really needed one piece but ordered 9 sq. I was hoping for less shipping charge because I spent 91 dollars for 9 sq

Rated 4 out of 5 stars

Customer service was quick to respond to a shipping error. Still waiting to totally resolve issue. But this company has been transparent so far.

Rated 4 out of 5 stars

Needed a particular tile. Floor & Decor wanted $200 to ship to my local store. Arbor had the exact tile I needed, lower price, and only $49 shipping. Glad I found them.


Company details

  1. Home Improvement Store

Written by the company

Home Improvement supplies, on-demand. Deliver all across the US.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam Likely

I just read every review on here and it's all idiots who haven't received their products yet. I didn't see one review from somebody who actually got what they ordered. WHY would you give a business a star review before you've successfully used it?? It's been 2 weeks since I ordered and I still don't have tracking or confirmation of shipment. It's thrown off my timeframe so I'm going to have to order elsewhere and I'm seeing reviews ELSEWHERE online that others have been scammed as well.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

No communication on order fulfillment timeline

Ordered about $500 in travertine wall tile. Sent four emails requesting order status update over several weeks, each time it was an auto responder generic thanks for your order and we will get back to you reply. There is a limit to how long I can wait for the product fulfillment. 21 days later I reach out to cancel and the response is "We’re sorry to hear that you’ve decided to cancel your order... we’ll follow up with an update within 7–10 business days"!

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Never received product.

Waste of time.
Been approved for over a month.Never received my order have called multiple times just to speak to a bot. I've ever received an email.Never received a phone call.The company is a scam at this point.I have requested to cancel my order.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, scam, scam. If it sounds too good to be true-- it is. I placed an order because google shopping sent me to their site (bad google), they had great pricing and THEN read all the scam reviews within minutes and tried to cancel my $750 order. Not only no response, but the charge is pending on my card and I got a text telling me to check out on some other site (trying to take my money twice!). I have sent several emails well within the 72 hours allowed by law to cancel any contract/purchase and NO RESPONSE. I will be calling the credit card company to block the pending charge hoping that helps. Do NOT do business with this company. Checkout the Reddit thread. And if you see good reviews it's from people (like me) who get conned into posting a review right after purchase, but never getting goods.

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order, have called several times, asked AI to look into my order, says they will escalate but NEVER happens. Ordered 1box of flooring 6months ago, cannot get order or refund, NO ONE to speak with, TOTAL SCAM !!!!!!!!!!!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Website was easy to navigate and I…

Website was easy to navigate and I found the flooring I needed to replace areas that were pulled up. The product was discounted at big box store but Arbor came through. Thanks.

28 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look