I’m not even kidding… this app just had me living WAY above my paycheck 😭✨ I scored the craziest discount on a hotel that I would normally scroll right past because—be real—that’s “treat yours... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The booking process was quick and easy, and the value for money was good. It’s worth noting that the hotel is relatively far from public transportation and (cheaper) taxi services—apart from taxis.
I liked this hotel and had a nice funky boutique hotel vibe. It is close to the medical district and they will get you to your destination if you make an appointment, so I didn’t need a car. My microw... See more
I spent three nights at the Residhotel in Lille. I really enjoyed my stay. The lady at the reception (and the other people as well ) was very kind and allowed me to check into my room a bit earlier... See more
Company details
Written by the company
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Contact info
United States
- super.com
4.3
Excellent
53K reviews
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No customer service available their…
No customer service available their website does some sort absolutely stupid human verification process where it is supposed to send you a code and you are supposed to enter that code but the code never comes and then when you call customer service it's a stupid dumb robot that tells you that you now have to wait 24hr. Like WTF..... you want to verify that I'm a human and screw us both with a robot 🤬 .
17 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reported them for fraud here in UK
Don’t know how they operate in US but here in UK they break consumer rights laws big time! I have been using Super.com from 2023 as prices were quite competitive. Checked my credit card today and found 2 rather odd transactions dated yesterday for almost similar amount circa £11 by Super.com
Apparently Super.com signed me up for their membership without my knowledge last year (without any acknowledgment whatsoever!) and decided to resign me up for the second time yesterday! Fraud was reported to my bank and their customer service went rather sheepish and promised full refund after I have mentioned breaching of UK consumer laws, in particular reporting them for fraud. UK has strong laws protecting people from fraudsters. (Even after we left EU)
Please do check you might have been subscribed to membership without our permission/knowledge if you use Super.com
P.S. I received immediately email confirmation when I manually cancelled membership, never received confirmation of the original subscription through..🤔 was told by Super.com representative that I should have received a text message confirming it, (I never did, in spite
the fact that they subscribed me twice!, )
Another interesting detail is when one checks one’s account one can see clearly when one have cancelled membership but not when it has started from, hmm.. 🤔
I received full refund after complaining
18 April 2026
Unprompted review
Reply from Super.com
We can see this was a genuinely concerning experience and we completely understand why you took the steps you did. Super+ membership is included as part of the booking experience and is presented during checkout and a welcome confirmation is sent at the time of enrollment. We can confirm the membership has been cancelled and all charges have been refunded in full. We appreciate your patience throughout and hope to have the opportunity to provide a much better experience in the future.
The customer service
The customer service. Graphics on the website the ability to access the right items needed.
16 April 2026
Unprompted review
I have booked with these guys a couple…
I have booked with these guys a couple times and have had nothing but issues and have been falsely charged multiple times when I did not give permission for any of them and good luck if you want to change a reservation that they mess up on they will make you call the hotel directly and you better hope the person says that they will otherwise your Sol
14 April 2026
Unprompted review
It was a smoothe process and easy to use
12 April 2026
Unauthorized Penalty Fee
I am writing to express my extreme dissatisfaction with the billing practices of Super.com regarding a recent reservation cancellation.
On April 16th, I cancelled my reservation through the Super.com website. At the time of cancellation, the platform explicitly stated that the reservation could be cancelled free of charge until July 1st. Despite following these terms and cancelling well before the deadline, Super.com failed to provide a full refund.
Upon reviewing my statement, I discovered I was charged a penalty fee. When I contacted Super.com customer service to rectify this clear error, I was informed that the penalty would stand, directly contradicting the "Free Cancellation" terms displayed at the time of the transaction.
This is a deceptive business practice.
17 April 2026
Unprompted review
Reply from Super.com
We can see this has been a genuinely concerning experience and we want to make sure your case gets a thorough and urgent review. Our team has reviewed your case and will be reaching out to you directly right away to address the discrepancy and provide a full explanation.
I was wary due to the bad reviews
I was wary due to the bad reviews, however was glad to find everything worked perfectly. I got my room for £50 less than someone who used booking.com and had zero issues. Would use again.
14 April 2026
Had a water leak in the room and had to…
Had a water leak in the room and had to move rooms in the middle of the night super wouldn’t do anything and the hotel said they couldn’t because it was booked through super.com. I won’t use again for sure.
17 April 2026
Reply from Super.com
We can see what happened during your stay was completely unacceptable especially with children and we want to make sure this gets the urgent attention it deserves. Our team has reviewed your case and will be reaching out to you directly right away. We look forward to making this right for you.
Helpful website
17 April 2026
This was a super easy site to navigate…
This was a super easy site to navigate and I got a great deal.
17 April 2026
Very bad scam company
Very bad scam company. I paid them 750USD for 3 nights accommodation in New Orleans. The booking was eventually cancelled by the hotel because super.com never paid the hotel.
This is after I called super.com directly to confirm that they had successfully placed the booking.
Clearly a scam
17 April 2026
Unprompted review
Reply from Super.com
We can see this was a completely unacceptable situation and we want to make sure this gets treated with the utmost urgency it deserves. Our team has reviewed your case and will be reaching out to you directly right away. We look forward to making this right for you.
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