Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
Company replied
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
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Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from SUPCASE
Hi there,
Thanks for the love! ✨ We're thrilled to hear you're loving the quality of your case. We aim to make our warranty process as seamless as possible—because protecting your phone should be the easiest part of your day! 😎
Stay protected and thanks for being part of the family!
Best regards,
Supcase Customer Support
Prompt response and follow-up to…
Prompt response and follow-up to questions about fingerprint sensor.
11 May 2026
Reply from SUPCASE
Hi Miniskier,
Thanks for the kind feedback! Glad our support team could assist with your fingerprint sensor concerns and stay responsive throughout the process. We always want customers to feel supported before and after purchase. 🚀
Best regards,
Supcase Customer Support
Awesome people because my clip to my…
Awesome people because my clip to my phone broke and they sent me another one for free
11 May 2026
Reply from SUPCASE
Hi there,
Thank you so much for sharing your experience 😊 We’re really glad our team could help get things sorted quickly after your phone clip broke. Making sure our customers are taken care of is always important to us, and we’re happy we could send a replacement your way.
We truly appreciate your support and hope your case continues to serve you well!
Best regards,
Supcase Customer Support
Great product and excellent service
Great product and excellent protection for the iPad Pro 13". You only really see how good customer service is when there’s a problem with an order. I had a minor issue, which was resolved very quickly, without any delays, and in an extremely customer-friendly manner by the Supcase support team. Highly recommended!
5 May 2026
Reply from SUPCASE
Hi DH,
Much appreciated! We're thrilled you're happy with the protection. We definitely agree that service matters most when hiccups happen. Thanks for the solid recommendation—it means a lot to us. 🛡️
Best regards,
Supcase Customer Support
Outstanding support and very prompt…
Outstanding support and very prompt response. Would definitely buy again.
7 May 2026
Reply from SUPCASE
Hi there,
Really glad to hear the support team was able to respond quickly and help you out 🚀
Appreciate you taking the time to share this — and we’d be happy to have you back anytime in the future.
Best regards,
Supcase Customer Support
Quick replacement
Company sent quick replacement for damaged product under the warranty after 11 months of use.
7 May 2026
Reply from SUPCASE
Hi there,
Really appreciate you sharing this :)
We’re really glad we could get a replacement to you quickly and that the warranty process worked smoothly.
Thank you for your support!
Best regards,
Supcase Customer Support
Probably the best protective case iv…
Probably the best protective case iv ever owned , will not slip out of my hands , feels very comfortable but when I do drop it I know my phone is safe & so far the case is damage & scratch free
7 May 2026
Reply from SUPCASE
Hi Richard,
Thank you for sharing your experience.
We’re delighted to hear the case provides both a secure grip and dependable protection — exactly what we aim for. It’s also great to know it’s holding up so well and staying scratch-free.
We truly appreciate your trust in Supcase🙌
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi Seven,
Thank you for sharing this — glad we could take care of it quickly and get a replacement sent out 🙂
We know how important timely support is, and we’re happy we could help here.
Appreciate your feedback and support.
Best regards,
Supcase Customer Support
customer service agent quickly…
customer service agent quickly addressed my issue and replaced my defective iphone case, ore quickly than i expected. that almost never happens these days with customer service. this agent should be in line for a promotion to VP of customer service.
6 May 2026
Reply from SUPCASE
Hi Mark,
Really appreciate you sharing this.
Glad to hear our team was able to resolve the issue quickly and get a replacement sent out faster than expected 😊 We know how important it is when something isn’t right with a product, so it’s good to hear things were handled smoothly for you.
And thank you as well for your kind words about the agent — I’ll make sure that’s passed on.
Thanks again for the support 👍
Best regards,
Supcase Customer Support
You gave me what I ordered great phone cover !
You gave me what I ordered ! Today you can not ask for more . Good job! I received my phone cover in just a few days and I love it !
1 May 2026
Reply from SUPCASE
Hi Daniel,
Really nice to read this — thank you.
Glad everything arrived quickly and that the case was exactly what you expected. Sometimes that’s all it needs to be: simple, correct, and on time. Happy to hear you’re enjoying it.
Appreciate you taking a moment to share your experience 🙌
Best regards,
Supcase Customer Support
Great customer service and great…
Great customer service and great product recommend to everyone
6 May 2026
Reply from SUPCASE
Hi Mr McQuitty,
Appreciate you taking the time to leave this.
Really glad to hear you’re happy with both the product and the customer service 👍 And thanks a lot for the recommendation — that truly means a lot to us.
Best regards,
Supcase Customer Support
Extended warranty case replacement was…
Extended warranty case replacement was taken care of quickly and the updates at every step were wonderful.
Definately will be sticking to this brand for life!!
24 April 2026
Reply from SUPCASE
Hi there,
Thanks for sharing your experience with us — really means a lot :)
Glad to hear the extended warranty replacement was handled quickly and that the updates throughout the process made things clear for you. We know it makes a big difference when customers feel informed at every step.
And wow — “for life” means a lot to hear 🙌 We’re grateful for your support and trust in the brand.
Thanks again for choosing SUPCASE!
Best regards,
Supcase Customer Support
Not good service
Not good service, Mistake was made they don't want to refund my cost. It will still cost me to resolve their mistake.
1 May 2026
Unprompted review
Reply from SUPCASE
Hi Mark,
We’re sorry to hear about your experience and the frustration this has caused, especially regarding the refund situation. This is not the standard we aim to deliver, and when a mistake happens on our side, we absolutely expect to take responsibility and work toward a fair resolution.
We’d like the opportunity to review your case in detail and understand what went wrong so we can make this right for you. You can reach us at support@supcase.com or call us at +1 888-981-8159 (Mon–Fri: 9 am–4 pm ET), and we’ll make sure you’re taken care of.
We appreciate you bringing this to our attention.
Best regards,
Supcase Customer Support
The sending of the new case was quick
The sending of the new case was quick. And the new case fit perfectly on the iPhone, bringing more safety and comfort to use. The product exceeded expectations.
The customer service was fast and kind in the service.
6 May 2026
Reply from SUPCASE
Hi Victor,
Really glad to hear this 👍
Happy the replacement case arrived quickly and that it fits your iPhone perfectly. Even better to know it’s added that extra sense of safety and comfort — that’s exactly what we hope for.
Also appreciate your kind words about our customer service. I’ll make sure the team sees this.
Thanks again for taking the time to share your experience!
Best regards,
Supcase Customer Support
The warranty claim process was easy to…
The warranty claim process was easy to complete and the new product arrived quickly.
6 May 2026
Reply from SUPCASE
Hi Sandmon,
Thanks for the kind words.
Really happy to hear the warranty claim process was smooth and that you received your replacement quickly. Our team works hard to keep things simple when support is needed, so feedback like this means a lot.
We appreciate you choosing SUPCASE!
Best regards,
Supcase Customer Support
Had a warranty claim and the process…
Had a warranty claim and the process was easy. With in a week had a new case
6 May 2026
Reply from SUPCASE
Hi Ben,
Really appreciate you sharing this.
Glad the warranty claim process went smoothly and that you got your replacement case so quickly. We always try to make these situations as simple and hassle-free as possible, so it’s nice to hear the experience worked out well for you.
Thanks again for the support!
Best regards,
Supcase Customer Support
Supcase UB Grip for iPhone 17 Pro Max Review
I recently bought Supcase UB Grip for my iPhone 17 Pro Max. I have used UAG and spigen cases in the past but I found the Supcase UB Grip to be the best. The protection it offers is superb. The sides are very grippy which helps in preventing accidental falls. The kickstand is an added advantage and it feels built to last. So I would recommend this case 100%. Only con I can think of is the weight. It adds quite a lot of weight to the phone. If you are someone who likes to keep their phone light then you can see elsewhere. Otherwise it's an amazing case.
4 May 2026
Reply from SUPCASE
Hi Pranjal,
This was such a great review to read — thank you 😊
We really appreciate hearing this, especially from someone who’s used other brands before. It means a lot to know the UB Grip ended up being your favorite. Glad to hear the grip and overall protection are delivering exactly what you were looking for. And yes — the kickstand is definitely one of those features people end up using way more than they expect 😄
We also totally understand your point about the weight. With rugged protection there’s always a bit of a trade-off, so we genuinely appreciate you mentioning both the pros and the con so honestly. Reviews like yours are incredibly helpful for both us and other customers.
Thanks again for the support and recommendation — we hope your iPhone stays safe with the UB Grip for a long time to come 🙌
Best regards,
Supcase Customer Support
Representative (Camille) was polite
Representative (Camille) was polite, knowledgeable, proactive, and professional. She is a credit to your company. Additionally,.....it was refreshing to deal with a company that stands behind their product.
6 May 2026
Reply from SUPCASE
Hi there,
Thank you so much for your kind words and for taking the time to share your experience with us 😊
We’re especially happy to hear that Camille was able to provide the level of support you deserved. Being polite, proactive, and professional is exactly the standard we strive for, and we’ll be sure to pass your feedback along to her — it will mean a lot to the team.
It’s also great to know you felt supported by a company that stands behind its products. That trust is incredibly important to us, and we truly appreciate you recognizing it.
Thanks again for your support!
Best regards,
Supcase Customer Support
Great Company and Products!
I love my Supcase on my iPhone 17 Pro Max.
It's very durable and protective.
The screen saver took a really hard hit and cracked. However it completely protected the screen on the iPhone.
I contacted Supcase to see if I could purchase just the screen saver part of the case.
Supcase got in touch very quickly and informed me that they do not sell just the screen protector, however they sent me a complete new case.
Customer service was great and very responsive.
I appreciate service like this and rarely do reviews.
Supcase is a great company and they will definitely get my business for future purchases.
28 April 2026
Reply from SUPCASE
Hi John,
Thank you for sharing your detailed experience with us.
We’re pleased to hear that your case provided the level of protection it was designed for, especially in preventing damage to your iPhone. Situations like this are exactly why we place such a strong focus on durability and reliability.
We’re also glad our team was able to assist you with a replacement and ensure you were taken care of promptly 😊 While individual components aren’t available separately at this time, we’re always reviewing customer feedback as we continue to improve our products and overall experience.
It means a lot that you chose to leave us a review — thank you for your trust and continued support.
Best regards,
Supcase Customer Support
Thank you Supcase
Thank you Supcase! It’s a great product and yet a great Company by making the replacement process a very efficient one.
27 April 2026
Reply from SUPCASE
Hi Joey,
We truly appreciate your feedback — thank you for choosing Supcase.
It’s great to hear that both the product and the replacement process met your expectations. We’re always working to make things as smooth as possible for our customers :)
Best regards,
Supcase Customer Support
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