Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
Company replied
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
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Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The speed of communication and…
The speed of communication and replacement of the product
4 June 2026
Reply from SUPCASE
Glad everything moved quickly for you.
Great case and even better customer…
Great case and even better customer service. My case lasted almost 9 months which is really good for construction work. It gets dropped, smacked and beaten on a daily basis. After contacting the service department, they provided me a new case. Thanks
27 May 2026
Reply from SUPCASE
Sounds like your case has definitely been through a lot. Glad we could help get you back up and running. Thanks for sharing your experience!
My Supcase offers my phone the best…
My Supcase offers my phone the best protection. The customer service folks are always helpful.
3 June 2026
Reply from SUPCASE
Thanks, Anthony. We appreciate your continued support.
Thank you, Jackie!
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great products and even better service is why I keep using SUPCASE products. Thank you!
26 May 2026
Reply from SUPCASE
That means a lot, Tracy. Thanks for continuing to choose SUPCASE, and we're glad Jackie was able to help get everything sorted out.
No questions asked
No questions asked! Explained what happened to my original case and a new case was sent out very quickly
27 May 2026
Reply from SUPCASE
Glad we could make the process easy for you, Mike.
Reply from SUPCASE
Glad to hear it was a smooth experience.
Whenever I have to order a replacement…
Whenever I have to order a replacement under warranty, it always come quick with no problems. Love these cases and the warranty is great, so is the customer service.
27 May 2026
Reply from SUPCASE
Glad everything’s been smooth for you — really appreciate the support 👍
Reply from SUPCASE
Sounds like it's already been put to the test 😄 Glad it's holding up well.
Customer service was very responsive in…
Customer service was very responsive in replacement of the holder after it failed after approximately 3 months in service. Generally, the holder functions well, but why it cracked/failed makes me question the quality of the materials used!
26 May 2026
Reply from SUPCASE
Thanks for sharing your feedback. We're glad the replacement process went smoothly, and we can understand your concern about the holder after that experience. Feedback like this is valuable and helps us continue improving our products.
Excellent experience Excellent seller…
Excellent experience Excellent seller and Excellent product. This is the 4th case I have purchased. 👍
30 April 2026
Reply from SUPCASE
Four cases and counting — we’ll take that as a great compliment. Thanks, Carlos! 🙂
I love the case
I love the case, customer service experience was great when I needed a replacement due to kickstand failure. Thank you,
David
2 June 2026
Reply from SUPCASE
Thanks, David. Glad the experience lived up to the case.
My favorite phone case
My favorite phone case, it's pricy, but guaranteed to last 2 years. Been using it since the Samsung Note 8 to the latest Samsung S26 ultra
2 June 2026
Reply from SUPCASE
That’s awesome — really appreciate you sticking with us through all those devices 👍
Outstanding customer service
I ordered the wrong colour of phone case and reached out to request that my order be modified. To my pleasant surprise, Camille from Customer Service replied within minutes and rectified my error... and provided me with a 'Welcome' discount! Thank-you Camille and Supcase for the outstanding service.
2 June 2026
Reply from SUPCASE
Nice — glad Camille could sort that out quickly for you and turn it around with the colour change and discount. Appreciate you sharing this 👍
Quick Response and very professional
Quick Response and very professional.
They send me the replacement product fast.
Thank you for your support.
29 May 2026
Reply from SUPCASE
Glad it got sorted quickly for you — appreciate you sharing this :)
Great case and great warranty
Great case and great warranty, I’m very satisfied will always be a customer.
1 April 2026
Reply from SUPCASE
That means a lot, thank you. 😊
The quality of the Samsung 25 Ultra…
The quality of the Samsung 25 Ultra holder is good quality.
I was just surprised the clip broke. But you didn't give me a hassle about replacing it and that kind of loyalty to your product and customer satisfaction is greatly appreciated.
I know I was within the warranty window my question is what is the clip break again? And the first broke less than a year. This will be my only concern.
Ps
I recently purchased one for my wife a few weeks ago and she loves it.
1 June 2026
Reply from SUPCASE
That's completely understandable, Tyger. We can see why the belt clip would still be on your mind after your previous experience.
It's great to hear the replacement process went smoothly, and we're grateful for your trust in our team. We're also glad your wife is enjoying her case. We appreciate you sharing your experience.
6 really appreciate it
😊 it was so cool to see all of them immediately after time for order
1 June 2026
Reply from SUPCASE
Nice 😄 Glad everything showed up quickly for you.
Dropped phone case when I was on a walk…
Dropped phone case when I was on a walk with my dog, only one month in to having it. Corner of the plastic frame chipped already and broke off.
1 June 2026
Reply from SUPCASE
Hi,
Thanks for sharing your experience. Sorry to hear the corner of the case chipped after the drop. We know that's frustrating when you're relying on it to protect your phone. We will send you an email and would like to take a closer look.
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