Supakit® Reviews 221

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Only the best for my cat! She’s already fully grown so we plan to undertake the training that Is provided by Supakit. We have the collar and the harness in Emerald Green and she’s going to rock it (... See more

Rated 5 out of 5 stars

Excellent! Took a plunge buying expensive collars but these are worth every penny. Both our little boys love them. Cosmo hated his last collar (alternate brand) and constantly took it off. Both our bo... See more

Rated 5 out of 5 stars

I'm still at a loss to understand what happened to the previous collar, but thanks to some excellent customer service (above and beyond quite frankly), we were able to address the issue of cat tha... See more

Company replied

Rated 5 out of 5 stars

Excellent again! Our cat has managed to wiggle paws out of other harnesses, but these feel so safe and secure and are beautifully made. They need a close fit but our cat used to initially walk oddly i... See more

Company replied

Company details

  1. Pet Supply Store
  2. Pet Store
  3. Pet Trainer

About Supakit®

Written by the company

Collars, cat harnesses and training for wild-at-heart-cats

Here at Supakit, we have a simple mission: providing dreamy cat collars, cat harnesses and training that cats love (and that really work) - so they enjoy their daily adventures in safety, comfort and style!

Visit the Supakit store

Contact Supakit support


Every Supakit order provides two shelter cat meals at our partner sanctuary, Blind Cat Rescue, a lifetime care sanctuary for blind, FELV+ and FIV+ cats. Learn more...


"If you’ve got a wiggly floof who scowls when you even say ‘collar,’ this lightweight, barely-touches-the-fur pick is for you."

"We’ve discovered a harness that fits so well on our cats, Lumos & Noxie, that they can’t Houdini their way out of it...the Supakit Harness."


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love the beautiful products from the…

I love the beautiful products from the breakaway collars, I cant wait to try it on my cat, she is a small adult cat , between 6 to 7 pounds so I am hoping the collar fits her ok, I was debating on getting the kitty one but I didnt want it to be to small for her either, so let's hope it works out.
I will do another review after I try the product,
Thank you

14 April 2023
Unprompted review
Supakit® logo

Reply from Supakit®

Hi there,

Thank you for your great review.

We hope that you love your collar when it arrives.

If you have any questions in regards to sizing or fitting once your order has arrived, please do not hesitate to contact us.

Kind Regards,

Chloe

Rated 5 out of 5 stars

My cat loves the harness and the…

My cat loves the harness and the material is great. Comfortable and flexible! Ordering was easy.

2 April 2023
Supakit® logo

Reply from Supakit®

Hi Jennifer

Thank you so much for taking the time to leave a review ♥️

We are pleased to hear that you and your cat love the harness and that it was so easy to order!

Please do not hesitate to get back in touch if we can help you with anything else.

Best Wishes,

Michelle

Rated 5 out of 5 stars
Supakit® logo

Reply from Supakit®

Hi Marcel,

Thank you so much for taking the time to leave a review ♥️

We are pleased to hear that you are happy with your order!

Please do not hesitate to get back in touch if we can help you with anything else.

Best Wishes,

Michelle

Rated 5 out of 5 stars

My cats lost their last collar in four…

My cats lost their last collar in four days, so far they’ve kept these on for two weeks and counting. All good!

12 March 2023
Supakit® logo

Reply from Supakit®

Hi Charlotte,

Thank you for your great review, we are glad that your cats have been able to keep their collar on, we hope that they love it.

If you have any questions, please do not hesitate to contact us.

Best Wishes,

Chloe

Rated 5 out of 5 stars

Break Away malfunction

The color completely malfunctioned. It was put at the proper tension and measurements on the cat. The cat literally broke out of the break away. The company has since received the product back and issued a refund. Supakit reached out to me to see how we could resolve the issue with a collar that malfunctioned perhaps a factory defect? .

20 March 2023
Supakit® logo

Reply from Supakit®

Hi,

Thanks for leaving us a review and we are so sorry to hear that your cat broke free from their collar. We'll have someone from our customer service team reach out to you, to see if there is anything we can do.

As we do fit a breakaway buckle to our collars for safety, incase a cat should ever become caught by it, there is the possibility a collar can open. We do therefore, have some handy guides on our store with tips and techniques to help stop unwanted collar losses - should you ever decide to try a breakaway collar again.

We have received your returned collar and processed your refund.

Once again, we are sorry our collar didn't work for you on this occasion and wish you success in the future.

Best wishes

The Supakit Team

Rated 5 out of 5 stars

Excellent workmanship

Excellent workmanship. Looks nice on my cat.

22 March 2023
Supakit® logo

Reply from Supakit®

Hi Therese,

Thank you for your review.

I'm sure your cat is looking lovely in their new collar! I'm glad you like it.

Please don't hesitate to let us know if you need any support.

Best wishes,

The Supakit Team

Rated 5 out of 5 stars

Harness for Beatrice

We wanted an escape proof harness, this is the third type we’ve tried! and seems really good and well made in Leather. I’m confident she can’t escape ! ( Unlike the other two makes)

1 March 2023
Supakit® logo

Reply from Supakit®

Hi Roger,

Thank you for your review!

I'm glad to hear that you're impressed with your new harness, I hope your kitty is loving it too!

Please do let us know if you need any assistance.

Best wishes,

The Supakit Team

Rated 5 out of 5 stars

Could not recommend Supakit more!

Outstanding product, fantastic customer service and speedy delivery! What else to ask for? :-) Thank you so much, Supakit!

7 March 2023
Supakit® logo

Reply from Supakit®

Hey Anna,

Thank you so much for your lovely review.

I'm delighted to hear that you're happy with your purchase, and that we were able to provide you with a good service.

Please don't hesitate to let us know if we can be of any more assistance.

Best wishes,

The Supakit Team

Rated 4 out of 5 stars

Always enjoy looking at the wonderful…

Always enjoy looking at the wonderful colours available. I have just purchased a new collar and ID tag for our older, adopted cat and although the collar arrived promptly, the ID tag took over a week longer to arrive.

20 March 2023
Supakit® logo

Reply from Supakit®

Hi Jan,

Thank you for your review and apologies for any delay you encountered.

As our ID Tags are custom engraved, I'm afraid it does take a little longer to turn them around and we're aren't able to ship them quite as swiftly as our other products.

Best wishes,
The Supakit Team

Rated 5 out of 5 stars

Great company and great service

Great company and great service. High quality leather for sure!

17 March 2023
Supakit® logo

Reply from Supakit®

Hi Steve,

Thank you for your 5 Star Review, we do appreciate this.

We are glad that you are happy with the service and the quality of your item.

If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Chloe

Rated 5 out of 5 stars

Great shop for cat harnesses

Great quality and very kind costumer support❣️

16 March 2023
Supakit® logo

Reply from Supakit®

Hi Annika,

Thank you for your lovely review.

We're glad we were able to help you with your query and hope that you enjoy your products now they've been received!

Please feel free to reach out if you need any further support.

Best wishes,

The Supakit Team

Rated 5 out of 5 stars

Great service

Postage was prompt and green. Tracking did not seem to work but gladly our collars and harnesses arrived. Everything was nicely packed.

13 March 2023
Rated 5 out of 5 stars

1bike1World link - Soft leather cat collar

I followed the link from 1bike1World as a trusted source offering a discount which helps them. I also liked that my purchase helped to fund 2 meals for a cat shelter. I really liked the choice of products and the open and visual feedback from previous customers. The buying experience is straightforward and simple. I'm sure the product will be great, I've wanted to find a nice comfortable collar for my cat.

11 March 2023
Unprompted review
Supakit® logo

Reply from Supakit®

Hi there,

Thank you for leaving us a wonderful review.

We appreciate the time taken to write this.

We hope that you love your collar.

If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Chloe

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look