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We had a great time on MSC Armonia Mamma Mia.
Reply from Sunway
Dear Ms. Lenane
We were delighted to read you had a great time on MSC Armonia Mamma Mia Cruise and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Armonia was a smaller ship than our previous MSC Sea Escape, but we thoroughly enjoyed every part of our seven-night cruise. The food was excellent, with a huge selection always available, and we looked forward to the evening entertainment, which truly was the highlight of the entire experience. The ship was very clean, our room was serviced daily, and the staff were exceptionally friendly. We also loved each of the countries we visited and had plenty of time every day to explore each destination. Montenegro was was favourite
Reply from Sunway
Thank you for taking the time to send us your feedback on your recent MSC Cruise and we were delighted to read that you enjoyed your holiday. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Very disappointing. We sailed last year with MSC Musics and it was far better. We stayed in a suite on the 10th which was very nice with extra premium package and Aurea. Dining was very nice and well preserved but lunch and buffet was not nice. We can see clearly that MSC is cutting the costs on food. Good luck with that because people won’t sail again with them. Food selection was very poor. Every day chicken curry made with chicken legs (not even chicken breast). One day there was Turkey loaf. The most disgusting thing ever. People left on the plate. Only 3 types of fruit: kiwi, pear and orange. I understand that Armonia is smaller than Musica but we are talking about food, not entertainment. I was really disappointed and I felt like I wanted to leave on day 2.
Reply from Sunway
Dear Mr. Chagas,
I was most disappointed to read your review on your recent Cruise and that it did not live up to you satisfaction or expectation. I fully intend to pass your comments to all relevant persons in the Customer Relations Department at MSC requesting that serious note is taken of the issues you have mentioned. Thank you for taking the time to send us your review as the feedback we receive from our clients is very important to us and helps us greatly in our effort to continue to maintain and improve our standard of service.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Lovely trip Lovely ship adored Venice and montenegro staff on ship were fantastic 😀
The food wasnt very good and there was no entertainment day or night that was any good.
Reply from Sunway
Dear Ms. Devitt
Thank you for taking the time to send us your review as the feedback we receive from our clients is of immense importance to us and serves us greatly in our endeavour to maintain and improve our standard of service. Bearing this in mind i was most disappointed to read your comments and please be assured that they have been noted and will be passed to all relevant persons in MSC for their attention. Kind Regards Kathy Cashe Customer Service Manager Sunway
