Suntanningstore Reviews 

They replace the top piece that was cracked But the tanning be had 8 bulbs that didn't not work and it's been almost a year going calling emailing to get it fixed. The ballast is out and they can't get anyone out to fix it. I was sent 4 new ballast. Still not fixed. I don't know if I would risk $4000 for a bed that doesn't work.

I purchase self tanning mist regularly and I received a bum bottle that wouldn't spray. They immediately responded and are sending me a new bottle at no charge. Very happy with the prompt response from Amanda. Sincerely Lisa

Took 3 months to receive with 4 bulbs inop. And it's not the bulbs....

Don't make any mistakes buying a part. Their returns are basically pointless so you are stick with it if you make a mistake with no refund. The fees are allllllll there.

It has been 7 weeks since I made my purchase, still no tanning bed. No one can give me an actual fulfillment date or shipping date! I was told the warehouse was in the midst of moving to a new location. Well, the warehouse should have made this information available to the Suntanning store to tell their customers. Not very good customer service on either parties part. It's frustrating to pay for a purchase and have to wait weeks and weeks for any updates!**UPDATE AS OF 07/13 STILL NO BED ORDER STILL SHOWS UNFULFILLED. Everytime I email them, I get a different answer on the delivery date. Note: they did compensate me with a 100.00 credit, but at this point, that is not enough.*****As of 8/16, I still cannot use the bed, 3 weeks after receiving it. The was an issue right off. Some of the bottom bulbs did not light up, but the bulbs are good. Next time I turned it on, 8 bottom bulbs not working. Supposedly they are shipping new parts for the bed and a technician is supposed to come fix it. This has been the most frustrating ordeal. We will see if and when a tech actually comes to fix it. I have wasted alot of time just trying to get this issue resolved. UPDATE 8/30, I still don't have a working bed. It's been collecting dust for over a month now. Replacement parts were received over a week ago, but as of today, still no information as to when a technician will be here to fix the issue. Worst customer service I have ever dealt with.

Do not deal with this company. Charged $450 to ship. Then said they can't deliver to my address, unless you help unload the truck???? What?? They needed a smaller truck? I live in a normal neighborhood. Most neighbors, as myself, were moved into our house via a large semi? Seems like a scam on shipping. Doubt I'll see my purchase. Taking it up with my credit card.

THIS company was excellent in helping me purchasing tanning bulbs i have not change my bulbs in 20 years shame on me but they were still working i thought its time so Amanda helped me out with different types of bulbs told me what would fit my bed after weeks of looking i just kept going back to this place she took the time to text with me so i could really understand so on April 30 2024 i decided 24 bronzing sun reflector 100 watt bulb they arrived 3 days i was impressed how well they were package there were no broken bulbs and for some reason I got an extra bulb so i got 25 im truly happy ive put them in cleaned all acrylic they work excellent I m real happy with the customer service shipping great and Amanda was great Thank you keep up the good customer service Paul Peloquin orange city Fl

Ordering was super easy. The shipping was very fast. I had my bulbs in 3 days. Everything arrived in perfect condition! Great service!

I am the buyer at a spa that does spray tans. The Tanning Store has THE BEST customer service. I'm consistently impressed by them. They ship everything out immediately and they ship it well. We have always received orders before expected and solution has never been spilled or broken. We had an issue with spray tan guns in the past and they rectified it and asked us to send the defective guns to study what went wrong. Can't speak more highly of their team!

so i needed a new acrylic for the bottom of my tanning bed. i contacted this company and they told me which one i needed. they have the BEST customer service i have come across lately. it arrived in just a few days and was packaged well with no issues. fit my bed perfectly. i want to thank them so much for their help and wanted to share this cos if you need any of the products they sell this is the company to go to! thanks again!

Fast shipping, packaged well, great quality can’t ask for better

I love the quick response that I got from them. I accidentally ordered the wrong item and realized it on my confirmation number. I Emailed them and they were understanding about it and cancelled my order and ordered the right one for me. I was really pleased with them and my order. I ordered a Acyrlic bench for my sunquest pro16se and it was delivered to me in 2 days. I would recommend them to anyone. Thanks again for your kindness looking forward to making other purchases.

The bench acrylic broke in my wife's Solar Storm tanning bed. I called the local dealer and they couldn't help. I searched online and to be honest, there aren't many options for this product. Most options I found seemed sketchy. I was nervous about spending over $500 on a site I wasn't familiar with. I took a chance on Suntanningstore.com and it paid off. They had it to us by the end of the week. Communication was superb. I knew exactly when it would arrive. The acrylic was a top notch OEM replacement from the factory. Great service.

I had ordered 8 bulbs, however 2 were broken once they arrived. I promptly messaged them so they were aware of it. They quickly had new bulbs in the mail and they came intact. They kept me up to date thru the whole process! 10/10 highly recommend!!

Some of the best communication I have ever had from a company. My order was shipped quickly and I was informed about my shipment the entire time. My delivery was delayed due to weather and Sun tan store informed me right away.. I will be shopping here again.

What a great experience. I was told by another company I was looking at that shipping would take 6 weeks or more. STS had mine delivered in 10 days! And right before Christmas even! I was super stoked. And then once opened I loved it but the timer board was missing the buttons so they overnighter me one. All good!

I was so hesitant about ordering the acrylic for my tanning bed but this site was so easy, it was shipped promptly and arrived maybe one day late but I was so happy when we put it together and it fit. It was perfect!!!

I had needed 12 bulbs for my older tanning bed, to my surprise I found this website and they had them. Arrived within a few days by UPS with one bulb broke. They replaced the bulb and received it in good shape and quickly. Awesome customer service, emailing the order process.

10 months ago, I purchased the Dermatech DT 300 at this store - mainly for shoulder pain relief. Before using this device, I wasn’t able to lift my arm above my head. Two times a week, I used ibuprofen when the constant throbbing pain felt unbearable. 
After only three 20 minute sessions, I noticed that my pain level had decreased significantly. I continued using this device 3 times a week. It took only 10 sessions until my shoulder pain was gone and my mobility had been restored completely. That is still the case without red light/ NIR therapy 9 months later!

The Dermatech DT 300 is very well built, and yes, I would put it in the category of a medical grade device. According to my own research, the output of the light frequency is on a level that has been used during clinical studies which delivered many beneficial results. For this reason, I decided purchasing the Dermatech DT 300, and I am glad I did, because my shoulder joint is fully functional again without using steroids or undergoing surgery.

At some point, I hope I am able to get the bigger 1500 Watt Panel, so I can treat my body in just one setting to support my overall health as I am aging.

I don’t write reviews very often, but I think it is important to support businesses that provide high quality products and great, honest customer service, especially in the health and wellness sector. I can’t speak about the other products this store has to offer, but their Dermatech DT 300 definitely exceeded my expectations!

Doing business with Amanda at SunTanningstore.com and ProSun was a real pleasure. Everyone was so professional and polite, really top-notch! Great communication! I can highly recommend them all!! I was tough on them. In my search for tanning equipment to place in my guest house I had conducted an extensive search, I had run across multiple scams and companies that were untruthful. Amanda was very truthful with me about the process and when my order would be delivered. She answered any questions I had. Once the order was placed with ProSun I received the same great customer service from them in St Petersburg, Florida. I wasn't dealing with a shipment that needed to come from China. This was all handled in the good ol' USA!! It was shipped in a timely fashion and I received my tanning canopy in less than 2 weeks from when I placed the order. The FedEx freight driver was equally professional and friendly. The Tanning Canopy was packed well for shipping and arrived in great shape. We love it! We needed something lightweight enough, and mobile enough, that it could be carried up a tight 90° staircase into the upstairs of a guest house to be used as a workout area through a long cold winter. We are at 6500' in the forest in Northern Arizona and the winter lasts about 5 months . This was exactly what we needed. I am so happy we made this purchase through SunTanning store and that it is a ProSun product made in St. Petersburg, FL.