Sunshine Scooters Reviews 

73
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful staff and the remarkably prompt delivery of their mobility products. People note that the merchandise always arrives in pristine condition, and all technical controls are thoroughly explained upon delivery. Buyers are also delighted by the seamless purchasing process and the exceptional professionalism demonstrated throughout the transaction. Though some reviewers experienced frustrating issues with post-sale support, mentioning specific difficulties regarding missing registration documents and incorrect replacement parts. These individuals pointed out that communication became difficult after purchase when trying to resolve these unexpected problems.

What people talk about most

Product

Users describe positive interactions with product, noting that the mobility scooters and wheelchairs arrive... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the purchasing and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast delivery, helpful home... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals, efficient handling,... See more

Customer service

Customers consistently note mixed experiences with customer service, highlighting both praise and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my scooter,looks brand new TBH,and at a very reasonable price. Kept informed from beginning to end by Charlie,even sorted my log book with DVLA. Delivery also superb by their own very... See more

Company replied

Rated 5 out of 5 stars

Scooter serviced, and it's like riding a cloud! So smooth and quiet! The engineer was thorough, and I know I can rely on my trusted steed I originally purchased from them. The Sunshine team is friendl... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would! Great service, and a beautiful scooter with extras at a very good price. Prompt delivery too! Highly recommended seller. I wouldn’t go anywhere else now! 😊

Rated 5 out of 5 stars

I can honestly say that,I’ve never been so impressed with a mobility scooter shop and there aftercare. I purchased my Scooter from them on EBay with a Year’s warranty and even though I stay well over... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Sunshine Scooters specialise in the sale and hire of pre-owned and reconditioned electric mobility scooters and power chairs. We also cover all repairs, servicing, battery replacements, insurance and mobility scooter breakdown cover.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(73)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great family business,honest,helpful,reliable and trustworthy

This is a great family business, I am so glad I found sunshinescooters, they are so friendly helpful and honest.
Their service is fantastic, they really do go out of their way to help you.
The delivery each time has been very prompt and on time
They provide the best customer service experience I have received in my years of needing mobility aids.
I don't go anywhere else now for my mobility aids
Everyone should come here first before trying other establishments, you will be happy you did.
Thank you sunshine scooters, you have restored my faith in mobility scooter shops,
No doubt we will be seeing you again soon

30 January 2024
Unprompted review
Rated 5 out of 5 stars

My seller has been ever so helpfull…

My seller has been ever so helpfull over the last few wks.my scooter wasnt running as it should and he has sent me new batteries which my son has installed.everything seems fine now.thankyou charlie for all ur help and understanding and kindness.gentleman my freind

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer support

Charlie and this company have revitalised my wife's routine. Her scooter had developed. a controller problem and was out of use rendering her house bound adding more stress to her already aching body. This fantastic company managed to repair our controller and return it to us postage free. I cannot thank them enough. The smile on her face is something that cannot be bought, Fantastic. Their customer support is the best I have seen. Robert Wood, Rothesay, Isle of Bute, Scotland Thanks lads.

15 December 2023
Unprompted review
Sunshine Scooters logo

Reply from Sunshine Scooters

Thank you so much for your kind review Robert. We are so pleased we was able to help giving your scooter another lease of life.

We wish yourself and your wife many happy trips & adventured on your scooter. If there is anything else we can do to help, please do not hesitate to contact us!

Charlie & The Sunshine Scooters Team

Rated 5 out of 5 stars

David helped me go through many…

David helped me go through many scooters to find which one was right and suited me best whilst taking note of my budget. Sounds like a normal thing a mobility shop should do but 2 others I went to did not listen to me very well.

Its refreshing to have a straight forward and easy purchase and I am very grateful for the time you spent with me. Love my scooter! Highly recommended.

18 December 2022
Unprompted review
Rated 5 out of 5 stars

five star service

If you are looking for fantastic customer service and after sales service from a knowledgeable, honest to goodness salesman this is the place to come.
Always friendly and helpful

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding! First Class friendly service!

Can’t recommend this family fun company enough! My father now has a high quality used boot scooter which has given him back his freedom to roam! I was fortunate enough to to deal with Charlie over the phone and his father in person at the shop in Boston.
Top notch service, very understandable of our situation and even a tutorial on getting it into the boot!
First class!

10 August 2021
Unprompted review

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