Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... See more
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See what reviewers are saying
We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... See more
Company replied
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... See more
Company replied
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... See more
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Company details
About Sunnova Energy Corporation
Written by the company
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Contact info
20 Greenway Plaza #475, Houston, TX 77046, United States
- sunnova.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sunnova Energy Corporation
Hi, customer berkis. Thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!
didn’t let us know when our system was…
didn’t let us know when our system was up and running and we couldn’t get in the app. The person that recommended us has not got paid yet. Why for her referral?
14 December 2024
Reply from Sunnova Energy Corporation
Hello, customerJim. Thank you for your message. Please know that our goal is to provide world-class customer service, and we apologize if this has not been reflected in your experience thus far. For any questions you may have regarding referral rewards, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova. We appreciate the feedback you provided to continuously improve the customer experience.
Sunnova Energy provides excellent…
Sunnova Energy provides excellent service with clear and consistent communication throughout the process. Their team works quickly and efficiently, ensuring projects are completed on time without sacrificing quality. The staff is also incredibly friendly and professional, making the entire experience smooth and stress-free. Highly recommend Sunnova Energy for reliable and hassle-free solar solutions!
13 December 2024
Reply from Sunnova Energy Corporation
Thank you, GloAma! We appreciate your review and for taking the time to share your experience. We hope our services continue to exceed your expectations. We are glad to have you with us.
Easy to understanding billing
Easy to understanding billing. Easy to transfer billing from one person to another.
13 December 2024
Reply from Sunnova Energy Corporation
Hi customer! Thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.
Reply from Sunnova Energy Corporation
Hello Francisco, thank you for your review. We appreciate your feedback! We hope our services continue to exceed your expectations.
System went down 3 months ago…
System went down 3 months ago due to a faulty control box but was not notified. I just happened to check my usage and saw that it had not been working. This is something they should have picked up on. Took a while to get someone to come out and he said he needed to order a new part which he received 2 weeks ago. Ive emailed and called to find out when he was coming back and was told I’d be notified. Now that 2 more weeks have gone by I went to their website to get contact info to find out they have scheduled an appointment but I needed to confirm it. It’s a month after the guy received the new part and it will be 4 months without the system working. Terrible customer service.
20 December 2024
Unprompted review
Reply from Sunnova Energy Corporation
Hello Mm, thank you for reaching out and bringing this matter to our attention. Please know, our goal is to provide world-class customer service, and we sincerely apologize if it has not reflected in your experience thus far. We appreciate the feedback you provided to continuously improve the customer experience.
Windmar Home es responsable.
19 December 2024
Reply from Sunnova Energy Corporation
Agradecemos tus comentarios, Dalia. Nuestro objetivo es brindar un servicio al cliente de primer nivel, y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
System down since May 8, 2024
It’s been another month that my system has been down and I am paying for it to not work as well as paying PGE while Sunnova does nothing about it. A complete waste of money and Sunnova is a joke, they call you back the same day of the review and do nothing after that. You also can call into customer service like the auto review response says and get to someone that will tell you they will help and never get a call back too. Getting ready to take the system down and stop paying them because they aren’t doing anything and I don’t want to deal with crap like this for many years to come. The most unprofessional company that isn’t helpful and will never function smoothly if this is how they run things.
8 May 2024
Unprompted review
Reply from Sunnova Energy Corporation
Hello Rachael. Thank you for reaching out and bringing this matter to our attention. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com regarding any additional assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Customer service is very good.
10 December 2024
Reply from Sunnova Energy Corporation
Hello Donna. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
I have a great experience and services
I have a great experience and services. I was recommended to all my friends and families.
16 December 2024
Reply from Sunnova Energy Corporation
Hello Erika, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.
Maintains customers informed and gives…
Maintains customers informed and gives updates frequently.
15 December 2024
Reply from Sunnova Energy Corporation
Hello Edna. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
The savings I have experienced in my…
The savings I have experienced in my electric bill.
10 December 2024
Unprompted review
Reply from Sunnova Energy Corporation
Hello James. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Embarrassing customer service
Absolutely terrible customer service. We got two different project managers and none of them replying to our emails EVER. It got to the point where we finally received our design for the battery, we DID NOT approve it because they put it on our bedroom wall instead of garage. I emailed both our project managers multiple times across several months and then out of a sudden we get a text message that our installation is scheduled for the next week. I had to call our project manager to get ahold of him and only then he saw our emails. Now they're working on redesigning it. Project Manager said it will take just couple of days - it's been around 2 weeks now, and despite me emailing him twice a week - no reply whatsoever. Just absolutely terrible service. We installed our solar panels through Lumina Solar, so we didn't have to deal with you and thank god for that. We still want our battery, so will keep going, but it's just an embarrassment of a customer service.
8 November 2024
Reply from Sunnova Energy Corporation
Hello Anna, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
Reply from Sunnova Energy Corporation
Thank you, Customer! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Everything is working fine.
22 November 2024
Reply from Sunnova Energy Corporation
Hi Customer! We appreciate your feedback. Thank you for being part of the Sunnova Family
Reply from Sunnova Energy Corporation
Hi G Roman! We appreciate your feedback. Thank you for being part of the Sunnova Family
This was the best decision we made to…
This was the best decision we made to change our PC&G company for Sunova. We are happy for the savings
22 November 2024
Reply from Sunnova Energy Corporation
Hello Marco, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!
The person who took my call (Ruben) was…
The person who took my call (Ruben) was very patient and explained everything to me in a way that I could understand,he took his sweet time with me.
22 November 2024
Reply from Sunnova Energy Corporation
Thank you, Yvonne, for taking the time to write us a kind review. Glad to hear that Osvaldo Cruz delivered great service and answered all of your questions. Enjoy your new solar system.
Reply from Sunnova Energy Corporation
Hi Lenny! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Reply from Sunnova Energy Corporation
Saludos Zuleima. Gracias por su comentarios. Estamos aquí para garantizar que su experiencia con la energía solar sea excepcional. Si necesita ayuda, no dude en comunicarse con nuestro servicio de atención al cliente por correo electrónico a customerservice@sunnova.com o al (866) 786-6682. ¡Gracias por elegir Sunnova!
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