Sunnamusk LondonReviews 

8,323
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their gorgeous, unique, and long-lasting fragrances that often draw compliments from others. The quality of the items is frequently mentioned as exceptional, with many appreciating the care and attention evident in each product. Reviewers also commend the staff for their helpfulness, knowledge, and non-pushy approach, making the shopping experience pleasant and informative. The service, including quick delivery and elegant packaging, further contributes to a positive overall impression. However, some people were dissatisfied with the performance of certain fragrances, noting that they did not last as long as expected or that new formulas differed from previous versions. A few other people also felt that specific advertised scents were substituted in discovery sets, leading to disappointment.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and longevity of the... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful and unique fragrances... See more

Staff

Customers had positive experiences with staff, often describing them as lovely, patient, and helpful in... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and knowledge of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(8,323)

1,247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delivery was prompt product is A one

Delivery was prompt product is A one. I've had it before and I love the smell of ember rose, it's absolutely my everyday scent

21 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Luke

Thank you for your lovely feedback. We’re delighted to hear your order arrived promptly and that Ember Rose remains your everyday scent — it’s great to know you love it!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Amazing fragrance

Great services and amazing fragrance

26 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Benzeer

Thank you for your wonderful feedback. We’re delighted to hear you enjoyed both our service and amazing fragrances!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Amazing..each scent is better than the…

Amazing..each scent is better than the other

26 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Star

Thank you for your wonderful feedback. We’re delighted to hear you love our scents and that each one stands out for you!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Gorgeous scent

Gorgeous scent, bought blind after reading reviews. Very impressed

26 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sarah

Thank you for your lovely feedback. We’re thrilled to hear you are very impressed with your blind purchase and that you enjoy the gorgeous scent!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

the perfumes are unique and quite long…

the perfumes are unique and quite long lasting , which is a surprise comparing to a price , the packaging is also really nice and lastly the staff in the shops , specifically in Bristol shop is very welcoming and kind

23 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Dendi

Thank you for your wonderful feedback. We’re delighted to hear you find our perfumes unique and long-lasting, and that you’re happy with the packaging and welcoming service from our Bristol team. Your kind words mean a lot!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

It was such an amazing experience the…

It was such an amazing experience the staff was so amazing and the way she showed the product was amazing and she was so sweet I really enjoyed I would really recommend there oils they smell amazing and the staff are so sweet and caring

25 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nayab

Thank you for your wonderful feedback. We’re delighted to hear you had such an amazing experience and that our team member was sweet, caring, and helpful throughout your visit. It’s fantastic to know you love our oils and would recommend them to others!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Assistant was really helpful received…

Assistant was really helpful received 20% discount the fragrance I bought is gorgeous

25 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Jacqueline

Thank you for your lovely feedback. We’re thrilled to hear our assistant was really helpful and that you were able to enjoy a discount on your purchase. We’re delighted you love your fragrance!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

very informed knows there subject and…

very informed knows there subject and no rush

25 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Neale

Thank you for your wonderful feedback. We’re pleased to hear you found our team knowledgeable, informative, and that you never felt rushed during your experience.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Nice people

Everything was very good . Great experience

25 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Orell

Thank you for your fantastic feedback. We’re delighted to hear everything was very good and that you had a great experience with us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Your employee Vicky at Touchwood was…

Your employee Vicky at Touchwood was very knowledgeable and helpful and explained everything very clearly. She is a credit to your company

23 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Neill

Thank you for your lovely feedback. We’re delighted to hear Vicky at Touchwood provided such knowledgeable and helpful service — we really appreciate you recognising her efforts!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Salesman.

The young man who served me was very knowledgeable on the perfumes and the application process. He is a credit to the company.

21 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mr and Mrs A Mitchell

Thank you for your wonderful feedback. We’re delighted to hear our team member was knowledgeable and helpful — we really appreciate your kind words and support!

Kind Regards
The Sunnamusk Team

Rated 4 out of 5 stars

Beautiful and pleasant scents

Beautiful and pleasant scents but some has an overwhelming inclination towards itar type.
Overall I am satisfied

15 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Aneesa

Thank you for your feedback. We’re glad to hear you are overall satisfied and appreciate you sharing your thoughts regarding the scent profile.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

On the Nose

It is a high quality product which I was introduced ti to by work colleagues. It is possible to spend a fortunes I am happy at the lower end of the scale

22 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sean

Thank you for your feedback. We’re glad to hear you are happy with the quality of the product and have found a price point that works well for you.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Bought the discovery set and was…

Bought the discovery set and was disappointed to find the one scent I was really keen to try had been substituted with an alternative. I emailed customer care who were brilliant and have arranged for the missing scent to be despatched once it comes back into stock. So impressed!!

22 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nicki

Thank you for your fantastic feedback. We’re delighted to hear our customer care team were able to assist you so promptly and that you’re impressed with the resolution — we really appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars
Sunnamusk London logo

Reply from Sunnamusk London

Hey,

Thank you for your lovely feedback. We’re pleased to hear you enjoyed our service and price!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Good price because it was on sale for…

Good price because it was on sale for eid and nice product specially Abid Ambre.

22 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Dugagjin

Thank you for your wonderful feedback. We’re glad to hear you enjoyed the Eid offer and are happy with your purchase, especially Abid Ambre!

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

Zeyara does not smell nice anymore

Zeyara used to be one of my best perfumes. Unfortunately, the new formula doesn't smell as good. It smells like a cheap formula. I regret buying 2 bottles recently.

29 May 2026
Unprompted review
Sunnamusk London logo

Reply from Sunnamusk London

Hey,

We’re sorry to hear that you’re disappointed with your recent purchase of Zeyara. We understand your concerns regarding the fragrance and appreciate you taking the time to share your feedback.

Please could you contact our customer care team directly so we can look into this further and assist you appropriately.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Staff knew products range and made…

Staff knew products range and made recommendations

13 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sid

Thank you for your wonderful feedback. We’re delighted to hear our staff were knowledgeable about the product range and provided helpful recommendations!

Kind Regards
The Sunnamusk Team

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