Sunnamusk London Reviews 

8,620
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and welcoming in-store atmosphere, highlighting personalized and helpful fragrance recommendations that make shopping enjoyable. Shopping visitors also love the long-lasting, high-quality perfumes, gorgeous presentation boxes, and beautiful packaging, regularly receiving wonderful compliments when wearing the scents out. However, some reviewers were not happy with delivery experiences, mentioning unexpected shipping delays, extra postage fees, or inconvenient signature requirements that wasted time. A small portion of people also noted occasional issues with product availability, the discontinuation of favorite items, or unexpected discrepancies upon opening purchases.

What people talk about most

Product

People report positive experiences with product, frequently praising the long-lasting scents, beautiful... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the long-lasting and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, frequently praising polite and knowledgeable... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered Sunnamusk over Two years ago, they have been my go to for my aftershave ever since, they have a great points system for those who buy regularly which keeps me going back for more, i reall... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

I just bought two oil Perfume Oud muqaddas today this Perfume is my favourite Perfume from SunnaMusk the smell is nice and strong 💪. Customers Service in SunnaMusk in Stratford Westfield is one of t... See more

Company replied

Rated 5 out of 5 stars

Osman in Scandavian mall in Stockholm’s store is very very polite and professional I will give him 10/10 stars The perfumes really amazing and of high quality with very high concentration Strong... See more

Company replied



Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,620)

1,317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely fragrances

Clean environment, well stocked and excellent customer service. The perfumes are gorgeous.

17 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Pitcheress,

Thank you for your fantastic feedback! We’re delighted to hear that you found our store clean and well stocked, and that you received excellent customer service. It’s wonderful to know you’re also enjoying our perfumes!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Nice perfumes

12 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Dini,

Thank you for your lovely feedback! We’re so pleased to hear that you’re enjoying our perfumes. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 4 out of 5 stars

ALWAYS GOOD

17 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Henry,

Thank you for your lovely feedback! We’re so pleased to hear that you’ve consistently had a good experience with Sunnamusk. We truly appreciate your continued support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Love these scents and oils

Love the beautiful packaging’s ,prompt delivery and the divine smells just bought a tester pack to smell some others and add to my Amber 🌹 Rose Thank you x

17 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Chrissie,

Thank you for your wonderful feedback! We’re delighted to hear that you love the packaging, prompt delivery and beautiful fragrances. We hope you enjoy exploring some new scents with your tester pack and adding another favourite alongside your Amber Rose!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Very nice small it lovely thank you

Very nice small it lovely thank you

15 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey!

Thank you for your lovely feedback! We’re so pleased to hear that you’re enjoying your fragrance and that you love the scent. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I so much love my fragrances

I so much love my fragrances. It smells so nice, fresh and lovely ❤️. I will buy it again and again 🥰🥰🥰🥰

15 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Taiwoomoniyi,

Thank you for your wonderful feedback! ❤️ We’re absolutely delighted to hear how much you love your fragrances and that you find them so fresh and lovely. It’s fantastic to hear that you’ll be coming back for more! 🥰 We truly appreciate your support.

Kind Regards
The Sunnamusk Team

Rated 2 out of 5 stars

Really nice scent but for £75 doesn’t…

Really nice scent but for £75 doesn’t last at all , can hardly smell the spray at all so really poor quality, really disappointing as let’s say I brought a bottle of prada two sprays and it’s lasts for days , 50 sprays of this and it’s gone within 5 mins don’t understand

Also staff members said £70 or £80 and charged me £75 don’t use this brand

10 September 2026
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Reply from Sunnamusk London

Hey!

We’re sorry to hear that you were disappointed with your experience and, in particular, with the longevity of the fragrance. We understand how frustrating it is when a scent doesn’t perform in the way you expected.

We have also checked the order details/receipt, and we can confirm that you were charged £70, which is the correct price for a 100ml bottle of Abid Ambre EDP. We apologise for any confusion caused in store regarding the price quoted to you at the time.

We’re sorry that the fragrance has not met your expectations, and we appreciate you taking the time to share your feedback with us.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Very nice helpful lady

15 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Shazia,

Thank you for your lovely feedback! We’re delighted to hear that you found our team member so helpful and pleasant. We’ll be sure to pass on your kind words.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Your oils are amazing they last all day…

Your oils are amazing they last all day and I smell great thank you. Arrived quickly too.

14 September 2026
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Reply from Sunnamusk London

Dear Janee,

Thank you for your wonderful feedback! We’re delighted to hear that you’re loving our oils and that the scent lasts throughout the day. It’s also great to hear your order arrived quickly. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Came quickly and was in a lovely box .

Came quickly and was in a lovely box .

14 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sue,

Thank you for your lovely feedback! We’re so pleased to hear that your order arrived quickly and that you were happy with the packaging. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Just that I like their service

Just that I like their service

7 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Tawa

Dear Tawa,

Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with our service. We truly appreciate your support.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

My product arrived in great condition…

My product arrived in great condition and professionally packaged, delivery was 1 day late which is not Sunnamusk's fault and soley falls under the delivery company at fault.
In short, great product and already recommended to multiple people.

8 September 2026
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Reply from Sunnamusk London

Dear Mark,

Thank you for your fantastic feedback! We’re delighted to hear that your order arrived in great condition and was professionally packaged. We’re also pleased that you’re enjoying your product and have already recommended Sunnamusk to others. We really appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Fast dispatch and beautiful perfumes

Fast dispatch and beautiful perfumes! Love that scent lasts and lasts.

7 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Claire,

Thank you for your wonderful feedback! We’re delighted to hear that you’ve been enjoying our perfumes and love how long-lasting the scents are. We’re also pleased that you were happy with the speed of our dispatch.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great customer care and experience at…

Great customer care and experience at Sunnamusk Reading

7 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Marjorie,

Thank you for your lovely feedback! We’re so pleased to hear that you had such a great customer care experience at our Reading store. We’ll be sure to share your kind words with the team.

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

Wrong information given and not…

Wrong information given and not convinced that 100ml bottle are accurate

12 September 2026
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Reply from Sunnamusk London

Dear Lee,

We’re sorry to hear that you were left unhappy with your experience at our Solihull store.

We take concerns around the information provided by our team, as well as the accuracy of our product sizes, seriously. Our 100ml bottles are filled and supplied to the stated volume, but we would be happy to look into your specific concerns further.

If you could contact our Customer Care team with a little more information about what happened, we can investigate this with the Solihull store and ensure your feedback is properly addressed.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Welcoming in store (Whitechapel)

Welcoming in store (Whitechapel), allowed me to go through all the scents and try the oils to find my favourite. Highlighted the current offers which saved me money and signed me up to the loyalty programme. Will be back soon.

7 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey!

Thank you for your fantastic feedback! We’re delighted to hear that you had such a welcoming experience at our Whitechapel store and that our team could help you explore the scents and find your favourite. It’s also great to hear that the offers and loyalty programme helped you get even more from your visit. We look forward to welcoming you back soon!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great customer service

Great customer service

12 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey!

Thank you for your lovely feedback! We’re delighted to hear that you had a great experience with our customer service. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I love this perfume

I love this perfume. It’s smells so good and got good feedback about it. Long standing smell. I wish it had body mist as well to have with me every where. I’m going to buy it again.

10 September 2026
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Reply from Sunnamusk London

Dear Mariam,

Thank you for your wonderful feedback! We’re delighted to hear how much you love your perfume and that you’ve been receiving so many lovely compliments. We love hearing that you’re planning to purchase it again, and we’ll certainly pass on your suggestion about a matching body mist to the relevant team.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I just bought two oil Perfume Oud…

I just bought two oil Perfume Oud muqaddas today this Perfume is my favourite Perfume from SunnaMusk the smell is nice and strong 💪. Customers Service in SunnaMusk in Stratford Westfield is one of the best staff are very nice very Helpful and very friendly in Stratford Westfield.

19 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Stanley,

Thank you for your fantastic feedback! We’re so pleased to hear that Oud Muqaddas is your favourite and that you love its rich and long-lasting scent. It’s also wonderful to hear such kind words about our Stratford Westfield team. We’ll be sure to share your feedback with them!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Beautiful products and reasonably priced

Friendly staff. Beautiful products at a reasonable price to challenge high street fashion brand perfumes. Scents are long lasting. Loving the new room sprays too. Keep up the good work

11 September 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Ann Marie,

Thank you for your lovely feedback! We’re delighted to hear that you’re enjoying our products, particularly the long-lasting scents and our new room sprays. It’s also great to know you find our fragrances reasonably priced. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

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