As soon as we walked in we were greeted by the loveliest member of staff. She talked us through all the fragrances and oils (they all smell incredibly high quality) and eventually I settled on an oil... See more
Company replied
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The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more
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Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more
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I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more
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Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, United Kingdom
- online@sunnamusk.com
- sunnamusk.com
4.5
Excellent
8K reviews
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Absolutely hooked
Absolutely hooked. Since first purchasing in March I don't wear anything else but sunnamusk now. I am asked daily by random people what I am wearing. I tend to bled several scents and have been impressed with the quality and the cost. I buy 4 oils at a time which tend to last about 4 months. With the discounts this works out at £80 (ish), which isnt that pricey for perfume 3 times a year.
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sunnamusk London
Dear Donna
Thank you for your lovely feedback. We’re delighted to hear you received excellent service from our sales assistant. We truly appreciate your support!
Kind Regards
Customer Service
Sunnamusk London
Reply from Sunnamusk London
Hey,
Thank you for your wonderful feedback. We’re delighted to hear you found our customer service team helpful. We truly appreciate your support!
Kind Regards
Customer Service
Sunnamusk London
Reply from Sunnamusk London
Dear Carol
Thank you for your fantastic feedback. We’re delighted to hear our team gave you plenty of time to explore our fragrances without any pressure. Providing a relaxed and enjoyable shopping experience is exactly what we strive for.
Kind Regards
Customer Service
Sunnamusk London
Utterly Brilliant Store
As soon as we walked in we were greeted by the loveliest member of staff. She talked us through all the fragrances and oils (they all smell incredibly high quality) and eventually I settled on an oil and fragrance which together smell incredible. They have scents for every situation and are severely underrated. More people need to give this brand a go. 5/5
23 July 2026
Reply from Sunnamusk London
Dear Jaeden,
Thank you for your fantastic feedback. We’re delighted to hear you received such a warm welcome and that our team member took the time to guide you through our fragrances and oils to help you find the perfect combination.
It’s wonderful to know you’re enjoying the quality of our scents and that you found a fragrance and oil pairing that you love. We truly appreciate your recommendation and your support for Sunnamusk!
Kind Regards
Customer Service
Sunnamusk London
Quality perfume excellent service
Helpful friendly Staff . Products of a high quality smell so nice
22 July 2026
Reply from Sunnamusk London
Dear Tasneem
Thank you for your wonderful feedback. We’re delighted to hear you found our staff helpful and friendly, and that you’re enjoying the high quality and beautiful scents of our products. We truly appreciate your support!
The Sunnamusk Team
Very professional 👏 and helpful staff…
Very professional 👏 and helpful staff which is rare these days, but excellent when it's required, so all the praise given...
17 July 2026
Reply from Sunnamusk London
Hey!,
Thank you for your fantastic feedback. We’re delighted to hear you experienced professional and helpful service from our team. We truly value your kind words and appreciate you taking the time to recognise our staff.
The Sunnamusk Team
I ordered a perfume as a present
I ordered a perfume as a present, it arrived well in time and she loved it.
13 July 2026
Reply from Sunnamusk London
Dear AS
Thank you for your wonderful feedback. We’re delighted to hear your gift arrived in plenty of time and that the recipient loved it. We truly appreciate your support!
Kind Regards
Customer Service
Sunnamusk London
Quick delivery kept up to date with…
Quick delivery kept up to date with timeline very pleased with Perfume
22 July 2026
Reply from Sunnamusk London
Hey,
Thank you for your lovely feedback. We’re delighted to hear your order arrived quickly and that you were kept updated throughout the delivery process. We hope you continue to enjoy your fragrance!
Kind Regards
Customer Service
Sunnamusk London
The Perfume smell great
17 July 2026
Reply from Sunnamusk London
Dear Taiwo
Thank you for your feedback. We’re delighted to hear that you’re enjoying the fragrance and that you think the perfume smells great. We truly appreciate your support!
Kind Regards
Customer Service
Sunnamusk London
Gorgeous rich perfume oil I get…
Gorgeous rich perfume oil I get comments everywhere I go
The packaging is stunning
Great gift for yourself or for someone else, just tried a new fragrance this time too
Great products
22 July 2026
Reply from Sunnamusk London
Dear Tracy
Thank you for your fantastic feedback. We’re thrilled to hear you’re receiving so many compliments on your fragrance oil and that you love our packaging. It’s wonderful to know you enjoyed trying a new fragrance and that you’d recommend our products as gifts too.
Kind Regards
Customer Service
Sunnamusk London
Reply from Sunnamusk London
Dear Humayun
Thank you for your wonderful feedback. We’re delighted to hear you received excellent customer service from our friendly team.
Kind Regards
Customer Service
Sunnamusk London
Very lovely smell very strong the oil…
Very lovely smell very strong the oil enhancing the spray is a game changer I can wash clothes and still can smell it will be ordering more for sure
16 July 2026
Reply from Sunnamusk London
Dear Thomas
Thank you for your amazing feedback. We’re delighted to hear you’re enjoying the fragrance oil and how well it layers with the spray. It’s fantastic to know the scent lasts so well, even after washing your clothes! We look forward to your next order.
Kind Regards
Customer Service
Sunnamusk London
The staff was very helpful and helped…
The staff was very helpful and helped me choose what's right for me.
21 July 2026
Reply from Sunnamusk London
Dear Iqra
Thank you for your lovely feedback. We’re delighted to hear our team helped you find the perfect fragrance. We hope you continue to enjoy your purchase!
Kind Regards
Customer Service
Sunnamusk London
Reply from Sunnamusk London
Hey,
Thank you for your feedback. We’re delighted to hear you had a very good experience with our products. We truly appreciate your support.
Kind Regards
Customer Service
Sunnamusk London
Lovely staff
Lovely staff. One thing that would help, you should make sure your tester stock is stocked up, especially when you release a new fragrance.
21 July 2026
Reply from Sunnamusk London
Dear Julie
Thank you for your feedback. We’re delighted to hear you enjoyed your experience with our team. We also appreciate your suggestion regarding tester availability for new fragrance launches and will pass your comments on to the relevant team.
Kind Regards
Customer Service
Sunnamusk London
Overall pleased with the products I…
Overall pleased with the products I purchased but slightly disappointed with how long the fragrance lasted on me, maybe 2 or 3 hours.
21 July 2026
Reply from Sunnamusk London
Dear Paul
Thank you for your feedback. We’re pleased to hear you were happy with your purchase, although we’re sorry the longevity didn’t meet your expectations. Please feel free to reach out to our customer care team, and we’d be happy to look into this further with you.
Kind Regards
Customer Service
Sunnamusk London
I am a bit shocked that we have to pay…
I am a bit shocked that we have to pay to get samples , I am a big buyer of perfumes and that’s the first time I’ve seen this . It is a bit disappointing. . However , I have to recognise that the staff was very friendly and professional. That was in Bristol
20 July 2026
Reply from Sunnamusk London
Dear Tiguida,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our Bristol team friendly and professional.
We’d like to clarify that our discovery packs are not individual free samples, but curated discovery sets containing multiple fragrances, allowing customers to explore a selection of our scents before choosing their favourites.
We appreciate your comments and will continue to review how we help customers discover our fragrances.
The Sunnamusk Team
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