A calming oasis to truly stir the senses. The immediate warmth and feeling of welcome I experienced was very inviting and appreciative. Your store is indeed an oasis of calm in the midst o... See more
Company replied
Location
Switch locationGrand Arcade, St Davids Centre, CF10 2EN Cardiff, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into the Cardiff store as I've only seen them online previous so wanted to find out what they were like. Ended up coming out buying night illusions perfume. And am looking to getting the oil vers... See more
Visited the Cardiff store while shopping around for some new fragrances for myself and my husband. We had tried several in different stores before finding this shop. The staff were wonderful, the... See more
Company replied
I absolutely LOVE the scent of the oil but I believe the one you purchase isn’t the same strength as the bottles in store. My daughter had a some sprayed on a card in town, she put it in her bedroom... See more
Company replied
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Grand Arcade, St Davids Centre, CF10 2EN, Cardiff, Wales, United Kingdom
4.8
Excellent
111 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
30 April 2026
Reply from Sunnamusk London - Cardiff
Dear Abigail
Thank you for your wonderful feedback. We’re delighted to hear you received great service and truly appreciate your support!
Kind Regards
The Sunnamusk Team
Really liked and happy with my purchase…
Really liked and happy with my purchase Golden Dust….plus the way I been deal with the staff very helpful and happy to assist. Smile 😊
23 April 2026
Reply from Sunnamusk London - Cardiff
Dear Numair,
Thank you for your wonderful feedback. We’re delighted to hear you’re really happy with your Golden Dust purchase and that our staff was helpful and happy to assist you. It’s great to know you enjoyed your experience with us!
Kind Regards
The Sunnamusk Team
It's the only place to go
26 April 2026
Reply from Sunnamusk London - Cardiff
Hey!
Thank you for your wonderful feedback. We’re thrilled to hear you feel Sunnamusk is the only place to go!
Kind Regards
The Sunnamusk Team
A calming oasis to truly stir the…
A calming oasis to truly stir the senses.
The immediate warmth and feeling of welcome I experienced was very inviting and appreciative. Your store is indeed an oasis of calm in the midst of a the throng of everything else around.
The quality and array of your aromas ia amazing, and the luxurious feel of the products and how they are displayed and presented is equally beautiful.
You have designed your spaces to allow customers to feel intimately close to the relaxing and uplifting effect of your product range, yet I didn't feel overwhelmed or hurried.
We haven't been to Cardiff for a while and your store was the highlight of our day.
Thank you.
11 April 2026
Reply from Sunnamusk London - Cardiff
Dear MJH
Thank you for your beautiful and detailed feedback. We’re truly delighted to hear that your visit to our Cardiff store was such a calming and memorable experience. It’s wonderful to know you appreciated the atmosphere, presentation, and range of fragrances, and that we were the highlight of your day.
Kind Regards
The Sunnamusk Team
Beautiful scents and very nice staff
6 April 2026
Reply from Sunnamusk London - Cardiff
Dear Dania,
Thank you for your lovely feedback. We’re thrilled to hear you enjoyed our beautiful scents and found our staff very nice!
Kind Regards
The Sunnamusk Team
It was a nice buying experience
It was a nice buying experience. The ambience the testing of the various scents and the staff were all very friendly. The cardiff branch is one of definitely re visit!!
7 March 2026
Reply from Sunnamusk London - Cardiff
Dear Seff
Thank you for your wonderful review. We’re delighted to hear you enjoyed the ambience, testing the scents, and our friendly staff at the Cardiff branch. We look forward to welcoming you back soon!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London - Cardiff
Dear Saeed
Thank you for your lovely feedback. We’re delighted to hear that you enjoy the fragrance every year and truly appreciate your continued support!
Kind Regards
The Sunnamusk Team
the young lady that served me was so…
the young lady that served me was so pleasant and helpful making it a grand experience
2 January 2026
Reply from Sunnamusk London - Cardiff
Hi William,
Thank you for your lovely feedback! We’re delighted to hear that our team member made your visit such a pleasant and memorable experience.
Kind regards,
The Sunnamusk Team
A completely crap scent that a girl in…
A completely crap scent that a girl in a Cardiff store sold me, saying it was unisex. To sell it, she said it suited me. When I bought it and used it at home, I realized something was wrong. I went to the website, and it's a masculine scent, which is why I feel so bad. I absolutely hate it.
5 January 2026
Unprompted review
Reply from Sunnamusk London - Cardiff
Hi Yelyzaveta,
We’re sorry to hear that the fragrance wasn’t what you expected. Our team always aims to provide accurate guidance, and we apologise if the scent recommendation did not meet your preferences. If you’d like assistance in finding a fragrance more suited to your taste, please contact our Customer Care team, who will be happy to help.
Kind regards,
The Sunnamusk Team
Excellent
Excellent, informative and friendly service. Assisted me in selecting right product for a present.
24 December 2025
Reply from Sunnamusk London - Cardiff
Hi Ankit,
Thank you for your review! We’re delighted our team could assist you in selecting the right product for your gift.
Kind regards,
The Sunnamusk Team
Sunnamusk has honestly impressed me
Sunnamusk has honestly impressed me. The scents feel rich and well-blended, not cheap or overpowering. They’ve got that warm, luxurious vibe and the longevity is serious — I can still smell it hours later. The staff were helpful without being pushy, and the bottles look clean and premium. For the price, it feels like you’re getting way more than you paid for. I’d definitely buy from them again.
24 December 2025
Reply from Sunnamusk London - Cardiff
Hi Laurent,
Thank you for your detailed feedback! We’re thrilled that our fragrances, longevity, and staff service impressed you. Your support and recommendation mean a lot to us.
Kind regards,
The Sunnamusk Team
My favourite ladies very fun and…
My favourite ladies very fun and polite. And love the shop. Extremely welcoming.
20 December 2025
Reply from Sunnamusk London - Cardiff
Ana Maria,
We are so happy to hear that you felt welcomed and had a fun experience with our team! We appreciate you taking the time to share your kind words.
Best Wishes
The Sunnamusk Customer Care Team
Great staff very friendly such a…
Great staff very friendly such a wonderful place for pufume love it
19 December 2025
Reply from Sunnamusk London - Cardiff
david woolven,
We're happy you enjoyed our wonderful fragrance selection and found our staff so friendly. Thank you for your positive feedback; we appreciate it!
Best Wishes
The Sunnamusk Customer Care Team
Outstanding service, experience, and products!
I received a warm welcome and friendly conversation upon entering the store in Cardiff.
I was talked through the range of products and their complexity, and they all were fantastic to say the least!
The people serving me were Mahira and another gentleman whose name I never got, but I believe was the store manager. They couldn't have been more polite and helpful.
I would highly recommend this business if you are looking for luxury fragrances and if you are looking for a good customer experience.
15 December 2025
Unprompted review
Reply from Sunnamusk London - Cardiff
Christopher Aikman,
We're happy to hear that you enjoyed your visit to our Cardiff store. We appreciate your kind words regarding the helpfulness and politeness of our team and the quality of our fragrances. Thank you for recommending us!
Best Wishes
The Sunnamusk Customer Care Team
There was no pressure sales given d
There was no pressure sales given d
Space to explore the shop. Staff wete very friendly took time to explain the different pefumes oils etc.
Although the one I lived was sold out they let me order and pay and emsiled when the perfume was in stock. Will definitely be back in the New Year to purchase more items. Thankyou
6 December 2025
Reply from Sunnamusk London - Cardiff
Hi Sallyann,
We’re delighted you enjoyed your visit and found our staff helpful. We look forward to welcoming you back in the New Year!
Kind regards,
The Sunnamusk Customer Care Team
Reply from Sunnamusk London - Cardiff
Hi Melissa,
Thank you! We’re thrilled that you love your perfume and appreciate your recommendation.
Kind regards,
The Sunnamusk Customer Care Team
Brilliant customer service
Brilliant customer service. Beautiful stores and stunning fragrances.
29 November 2025
Reply from Sunnamusk London - Cardiff
Hi Osman,
Thank you for the amazing review! We're delighted you had a great experience with our customer service and stores.
Kind regards,
The Sunnamusk Customer Care Team
Reply from Sunnamusk London - Cardiff
Hey Samra
We’re so pleased to hear you found our staff helpful — thank you for the lovely review!
Best wishes
The Sunnamusk Customer Care Team
It is my sister's favourite perfume and…
It is my sister's favourite perfume and she loved it.
20 November 2025
Reply from Sunnamusk London - Cardiff
Hey Kim
We’re so glad your sister loved her favourite perfume — thank you for sharing this!
Best wishes
The Sunnamusk Customer Care Team
Stunning perfume
The perfume itself is stunning.
I received good service untill my friend showed up besides me (very attractive friend i have) and I was dropped like a hot cake and it was like I didn't exist.
18 November 2025
Reply from Sunnamusk London - Cardiff
Hi Julie,
Thank you so much for your lovely words about the perfume — we’re so glad you love it. We’re truly sorry to hear about your experience in-store. That is not the level of service we aim to provide, and your feedback is incredibly important. We’ll be addressing this with the team to ensure every customer receives consistent attention and care.
Best Wishes,
The Sunnamusk Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.