Sunnamusk London Reviews 

8,559
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing wonderful recommendations and creating a welcoming shopping atmosphere. Shoppers consistently highlight the gorgeous presentation boxes, stunning packaging, and wonderful unique fragrances that smell incredible and easily last all day long. Some reviewers were not happy with the overall product quality, noting that certain purchased scents fade rather quickly or do not entirely match the initial store testers. A few other people also felt that delivery times, unexpected shipping charges, or website ordering details could be significantly improved for online buyers.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting gorgeous fragrances and beautiful... See more

Quality

Reviewers mention positive feedback about quality, praising the amazing fragrances, beautiful presentation,... See more

Staff

Consumers express immense satisfaction with the staff, frequently highlighting their friendly, polite, and... See more

Service

People report positive experiences with service, consistently highlighting the friendly staff and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Osman in Scandavian mall in Stockholm’s store is very very polite and professional I will give him 10/10 stars The perfumes really amazing and of high quality with very high concentration Strong... See more

Company replied

Rated 5 out of 5 stars

Love the fragrance oils. I always get a compliment when I’m out especially when wearing Abid Amber. Fast delivery. Gorgeous presentation box. I was also very pleased with the tester I received for fre... See more

Rated 5 out of 5 stars

As soon as we walked in we were greeted by the loveliest member of staff. She talked us through all the fragrances and oils (they all smell incredibly high quality) and eventually I settled on an oil... See more

Company replied



Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,559)

1,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent perfume

I purchased my Sunamusk box of perfume oils from the Trafford Centre your staff are wonderful especially Rasha A she is an absolute joy..

1 September 2026
Rated 1 out of 5 stars

Oil Perfume does last long

Went to the White Chapel Location the 2 oil perfumes I bought did not last long like the ones i ordered on amazon a few years make. Seems the products are watered down some how or the quality is cheap as a £5 roll on scent lasted longer than a £45 one from this location.

29 August 2026
Rated 2 out of 5 stars

Website needs improving

Website needs improving

I ticked the box for a gift bag as this would have looked nice to be presented in a bag as a birthday gift. But I never received it . Website was not the best.

24 August 2026

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