Sunlighten, Inc. Reviews 3,793

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,308 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and knowledgeable staff. Customers consistently praise the staff for their helpfulness, patience, and ability to provide thorough information without being pushy, making the purchasing decision easy and stress-free. Many also appreciate the high quality and sturdiness of the products, with some noting the ease of assembly and overall user experience. However, some people were dissatisfied with customer service, reporting issues with slow follow-up, poor communication, and difficulty resolving problems, such as receiving the wrong color product or defective items. A few other people also felt that the product did not get hot enough or was difficult to assemble alone, and some experienced issues with product quality, including broken screens and tablets.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, with many expressing high satisfaction and confidence in its... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an overall exceptional... See more

Service

Consumers find service to be positive, with many reviewers describing it as personalized, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered our second Sunlighten MPulse sauna for our vacation home. This is one part of our wellness program that has made the most profound difference in reducing our aches and pains and allowed u... See more

Company replied

Rated 5 out of 5 stars

it was very easy to order and receive my sauna the customer service was super helpful my friend judy revallo in harbor springs michigan did all the research on saunas and found yours to be the best... See more

Company replied

Rated 5 out of 5 stars

Renee spent a great deal of time on the phone and through email helping my wife and I decide to purchase our sauna at Sunlighten. We were leaning towards a competitor but Renee helped us to ultimately... See more

Company replied

Rated 5 out of 5 stars

Great product. High quality. Shipped with incredible protection and arrived without a single imperfection. Assembly is very simple with detailed instructions. I misplaced the remote and they sent... See more

Company replied


Company details

  1. Sauna
  2. Medical Spa

Written by the company

With our cutting-edge infrared technology, we illuminate the path to a brighter, healthier life. Sunlighten® Saunas stands as the premier destination for personalized infrared light therapy and sauna lifestyle solutions. Since 1999, we've dedicated ourselves to pioneering wellness solutions that empower individuals to enhance their quality of life. With our patented SoloCarbon® technology, we deliver the best quality of infrared energy to rejuvenate the body—proven to be up to 99% effective. Fueled by our passion for making a positive impact, we continuously innovate to advance well-being. Our commitment extends beyond product excellence to building a global community of businesses, consumers, and trusted experts. Together, we support one another on our journey to create a healthier, happier world. As industry leaders, we prioritize safety and efficacy. That's why our saunas are designed and manufactured by Sunlighten, using quality materials to ensure a safe and non-toxic experience. Moreover, our saunas stand out as the only ones on the market equipped with all three infrared wavelengths—providing comprehensive therapeutic benefits. Experience the transformative power of Sunlighten and join us in embracing a lifestyle of wellness and vitality. Together, we're not just changing lives—we're helping you feel better, do you can do more, and live fully.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

Riki made everything easy!

Riki made everything easy!

16 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Aly! We really appreciate hearing your experience and look forward to you receiving your new sauna soon. If there’s anything you need as you start using your sauna, we’re always here to help. Thank you again for choosing Sunlighten!

Rated 5 out of 5 stars

Easy to visit with rep and they were…

Easy to visit with rep and they were very knowledgable.

12 February 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing, Carissa! We’re glad your experience felt easy and that the support you received was knowledgeable and helpful.

We're excited to get started on your new journey. If anything comes up or you have questions as you continue, we’re here for you.

Rated 5 out of 5 stars

I Love Love Love my mPulse Believe Sauna.

I Love Love Love my mPulse Believe Sauna. Working with Sunlighten, Inc. is so easy. They are always helpful and know all of their products well. Using my sauna every day has helped my skin and reduced my pain from Fibromyalgia. I love the towels that I have ordered.

25 March 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing this with us, Mary! It’s wonderful to hear how much you’re enjoying your mPulse Believe and that it’s becoming part of your daily routine.

We’re especially glad to hear it’s supporting how you feel day to day, and that you’re enjoying the accessories as well. We appreciate you being part of the Sunlighten community and are always here if you need anything.

Rated 5 out of 5 stars

Sunlighten is a fantastic business with…

Sunlighten is a fantastic business with quality products. They back everything up and have been great to work with!

24 March 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Brandon! It’s great to hear your experience so far has reflected the quality and care we aim for across both our products and support.

If anything comes up along the way, we’re here to help. Enjoy!

Rated 5 out of 5 stars

Perfect salesperson

To have an intelligent, thoughtful and completely knowledgeable salesperson able to answer all of our questions combined with the reputation of the company made it an easy decision. We highly recommend Riki Bennett if you are considering a purchase with Sunlighten.

14 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing this, Elaine and David! It’s wonderful to hear your experience with Riki helped make the decision feel clear and confident. That kind of support can make all the difference when choosing something for your home and wellness.

We’re excited for you as you get ready to receive your sauna. Once it arrives, we hope it becomes a meaningful part of your routine, and we’re always here if you need anything along the way. Thank you again for choosing Sunlighten!

Rated 5 out of 5 stars

Very happy so far with our sauna

Very happy so far with our sauna. One minor issue with delivery was addressed and solved quickly. Since we are Apple people it’s taken a minute to adjust to Android software, but again we’ve had good tech support. Oh, and the sauna is working as promised!

12 February 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Mark! We’re glad to hear things were resolved quickly and that our team has been helpful as you got everything set up. We’re sorry that was part of your initial experience, and we want you to know we’re always here if you need anything along the way.

It’s also great to hear you’re already enjoying the sauna, that’s what it’s all about. As you continue getting familiar with everything, don’t hesitate to reach out with any questions or if you need a hand. We’re excited for what’s ahead for you and grateful you chose Sunlighten for your wellness journey.

Rated 5 out of 5 stars

Ryan was very knowledgeable

Ryan was very knowledgeable. Help me weed through decision making to find what I needed / wanted.

14 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience, Bill! It’s great to hear Ryan helped simplify the decision and guide you toward what felt right for you.

We’re excited for you to get started once everything arrives. As you begin using your sauna, we’re here if anything comes up or if you’d like support along the way.

Rated 5 out of 5 stars

Riki was the person that I worked with…

Riki was the person that I worked with and he was fantastic. He gave me a call today, chatted through all of my questions, sent me the details to discuss with my fiancee and helped me complete the purchase this evening. Can’t thank him enough for all the help along the way and looking forward to connecting with him if I ever need help. Great customer service so far!

13 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share this, Donnie! It’s great to hear Riki was able to walk through everything with you and make the process feel smooth and supported from start to finish.

We’re excited for you to receive your sauna and begin your routine. If any questions come up along the way, we’re always here and happy to help as you get started.

Rated 5 out of 5 stars

Our experience with Greg L was exemplary …

Greg was full of knowledge and friendly to talk with. He has a great sense of how to present the product and a welcoming attitude.

11 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience, Michael! It’s great to hear Greg made the process feel both informative and easy to navigate. Those early conversations really set the tone, and we’re excited for what’s ahead as you get started on your sauna journey.

Rated 5 out of 5 stars

Excellent products and customer service

Excellent products and customer service

22 March 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, James! We appreciate you recognizing both the product and the experience. We hope this is just the beginning of many great moments as you bring wellness into your routine at home.

Rated 5 out of 5 stars

Tabitha was very knowledgable about the…

Tabitha was very knowledgable about the sauna options and the benefits of the each type of sauna based on my needs. She was also accessible for questions at various times (late after work for me as well as the weekend) which made it convenient and stress-free to figure out what was the best option for me.

12 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share your experience, Nancy! It’s great to hear Tabitha made the process feel flexible and easy to work through on your schedule. Taking the time to find the right fit is so important, and we’re excited for you to start experiencing the benefits firsthand. Don't hesitate to reach out if you have any questions along the way!

Rated 1 out of 5 stars

I recently contacted Customer Service

I recently contacted Customer Service. I have had the device for a week and do not care for it. I don't like that the Auto setting will ONLY go on the lowest setting. If you want to do the highest level for 3 minutes each you have to take the mask off each time to reset the various LED’s. I AM STILL WAITING FOR CUSTOMER SERVICE TO RETURN MY EMAIL AS TO HOW BEST TO RETURN MASK.

8 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience, and we are sorry to hear the product has not met your expectations. We are also reviewing feedback like this as part of our ongoing product improvements.

Our team did reach out last week regarding your return request but have not yet heard back. When you are ready to move forward, we recommend replying directly to that email or contacting our Shipping Department at 877-292-0020 x2 so we can assist you further.

We appreciate the opportunity to support you and help get this resolved.

Rated 5 out of 5 stars

RAY Bruening

RAY Bruening, is an awesome Sales person, he was very knowledgeable about what I was looking for in a sauna. Answered all the questions and concerns I had. Never pushy!! Thank you again Ray, I hope my referrals come thru!

11 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Roselee! It’s wonderful to hear Ray helped you feel confident and supported without any pressure. That kind of experience really matters when making a decision like this. We truly appreciate your recommendation and are excited for what’s ahead on your wellness journey. If any questions come up along the way, we’re always here to help.

Rated 5 out of 5 stars

Riki Bennett was a great salesperson


Riki Bennett was a great salesperson! He was patient, knowledgeable, answered my numerous questions and secured multiple discounts. Can’t recommend him enough!

11 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience, David! It’s great to hear Riki took the time to walk through everything with you and made the process feel clear and comfortable. That kind of support can make all the difference when making a decision like this.

We’re excited for you to begin enjoying your sauna soon, and we’re here along the way if anything comes up or if you’d like to share how it’s going.

Rated 5 out of 5 stars

Renee was very knowledgeable and…

Renee was very knowledgeable and helpful throughout the process

11 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, David! We’re glad Renee was able to guide you in a way that felt clear and supportive. That builds confidence that makes stepping into your new routine that much easier, and we’re excited for what’s ahead. We're here should any questions come up during your journey.

Rated 5 out of 5 stars

Great Sauna at a great price and…

Great Sauna at a great price and fantastic help from Rene.

10 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Terry! It’s great to hear you found the right balance of value and support along the way. We’re excited for you to start enjoying your sauna soon. Don't hesitate to reach out if you have any questions!

Rated 5 out of 5 stars

Ordering my sauna was easy and…

Ordering my sauna was easy and professional. Jaclyn took great care of me! Can't wait for the spa to arrive!

10 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Kim! We’re so glad the process felt smooth and that Jaclyn took great care of you. The excitement leading up to delivery is such a fun part, and we can’t wait for you to get everything set up and start settling into your new routine. Enjoy your new sauna!

Rated 5 out of 5 stars

Renee has exceptional customer service

Renee has exceptional customer service. The world needs more of her! She explained everything and has worked with me for months until I figured out what I wanted. We will be referring all of our friends ds and family to her ❤️

10 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you so much for sharing this, Michelle! It means a lot to hear Renee supported you throughout your decision and helped you feel confident every step of the way. That kind of care truly makes a difference.

We’re excited for you to start your sauna journey and love that you’re already thinking about sharing it with others. We really appreciate your recommendation, and we’re here if any questions come up!

Rated 5 out of 5 stars

My experience working with Tabitha Vickers

My experience working with Tabitha Vickers to purchase a Sunlighten Sauna was truly exceptional. From start to finish, she demonstrated a high level of knowledge, patience, and attentiveness. Her kind and genuine approach made the entire process feel smooth and completely stress-free. Tabitha consistently went above and beyond to ensure everything was handled seamlessly, taking the time to make sure I felt comfortable and confident at every step. Her professionalism and dedication to outstanding service truly stood out. I couldn’t have asked for a better purchasing experience and would highly recommend working with her to anyone considering a Sunlighten Sauna.

7 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share this! Tabitha ensures to put in care and time supporting our customers, and we’re so glad that came through in your experience. Making a decision like this should feel informed and comfortable, and it means a lot to know she helped create that for you.

We truly appreciate your recommendation and your trust in Sunlighten. As you begin your sauna journey, we’re here if anything comes up or if you’d ever like to share how it’s becoming part of your routine.

Rated 5 out of 5 stars

Communication and quality

I got the Mpulse 2 person sauna and I absolutely love it. Sunlighten's communication was excellent, within a few days of ordering I got my tracking information and expected delivery date. Unfortunately my sauna was damaged in shipping. Sunlighten reached out quickly and let me know there would be a delay but they would fast track a new unit. During this process they reached out a few times with updates and I got my new unit a week and half after the damage was reported to me.
Assembly of the sauna was very easy, I was using the sauna within 2 hours of opening the first box. The instruction for assembly were easy to follow and all the parts fit together like they should.
The sauna is outperforming my expectations. The bluetooth is easy to connect for music or to a tv. I love being able to set a schedule on the go so it is ready when I get home.
I was nervous spending this much on a sauna but so far I have no regrets and I absolutely love the sauna.

23 March 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing such a detailed experience, David. We know there’s a lot that goes into a purchase like this, so hearing that everything from communication to setup and daily use has met your expectations really means a lot.

We’re sorry for the initial shipping, but glad our team was able to stay in touch and get everything resolved quickly for you. It’s great to hear you’re already enjoying the convenience and features, especially being able to have it ready when you get home.

We appreciate you choosing Sunlighten and trusting the process. If anything comes up or you want to share how it continues to support your routine, we’re always here.

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