I wish I would’ve been offered a service to put it together. It is extremely heavy.
Ease of assembly: 3
Ease of use: 5
Quality: 5
Sold by Sunlighten, Inc.
The information on this page is based solely on product reviews written by customers of Sunlighten, Inc. via Trustpilot.
Here’s what people highlighted
Ease of assembly
Ease of use
Quality
All reviews
This is an awesome sauna!
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for your review, Jim! We're so glad your mPulse Conquer has been living up to expectations. As you keep up with regular sessions, that consistency is where the real benefits of infrared really start to show. Welcome to the Sunlighten community, we're excited to be part of your wellness journey ahead!
The line of who is next is growing. Everyone who has come over wants to try it and now we keep getting people coming back asking to go in again. We absolutely love the Sauna.
Ease of assembly: 4
Ease of use: 5
Quality: 5
The sauna takes a little while to heat up, but then it feels great. I love having the screen that allows me to listen to podcasts, music or even watch shows on Netflix and other services.
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for the thoughtful review! We're so glad you're enjoying the entertainment features on your mPulse Conquer, podcasts, music, and shows make for a great way to unwind during your session. And a great tip: infrared is active as soon as the sauna turns on, so you're already experiencing the benefits even while it's warming up. We're here anytime you have questions or want more tips!
Sitting in my sauna is the highlight of my day! It refreshes me!
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, April! We love hearing your sauna has already become the highlight of your day, that kind of consistency is exactly where the real benefits start to show. Welcome to the Sunlighten community, we're here anytime you need us!
Best purchase EVER!
Ease of assembly: 3
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, Laura! "Best purchase ever" is exactly what we love to hear. Welcome to the Sunlighten community, we're here anytime if you have questions or want more tips along the way!
Everything about it is top notch. My wife and I assembled in a couple hours. Customer service was also great when I (missed) one of the connections to get it running and they patiently walked me through the troubleshooting - remember to connect the box in the lower left corner beneath the touchpad. Love our purchase!!!
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you so much, Scott! We're so glad the assembly went smoothly for you and your wife, and that our Customer Care team could get you back up and running quickly, that's exactly the kind of support we want every customer to have. Welcome to the Sunlighten community!
We love our new Sauna! It's been amazing!
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, Joselyn! We're so glad your new sauna has already been amazing. Welcome to the Sunlighten community, here's to many great sessions ahead!
Great from start to finish.
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for your 5-star review, Steven! We're so glad it's been great from start to finish. As you settle in, we'd encourage building a steady routine, that's where the real benefits start to show. Welcome to the Sunlighten community. We're here if you need anything along the way!
Wonderful! Great investment.
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for your 5-star review, Kurtis! We're so glad it's already feeling like a great investment. Welcome to the Sunlighten community, we're here anytime you'd like tips along the way!
The software interface is subpar. Married couples cannot have their own sign-in but have to sign in a same person. Cannot pre-program sauna like it was promised (for instance, cannot turn on remotely from your phone so the sauna can start warming up on your way home so its ready upon arrival. Have to perform a "scheduled" event instead and try and trick the system to start up. Display inside sauna doesn't "time-out" and turn off properly. Constantly have to hit off button and subject to completely turn off everything which doesn't allow any interaction with our phones at that point.
Ease of assembly: 5
Ease of use: 2
Quality: 3
Reply from Sunlighten, Inc.
Thank you for sharing such detailed feedback about your experience with the app and sauna controls. We know how much a smooth, connected experience matters, especially when you're trying to build a consistent routine around your sauna.
We're glad to share that Extended Remote Access is now available, which allows you to start your sauna further beyond the original release, up to 31 miles (50km). We'd also like to make sure you're aware of this update if you haven't seen it yet, along with anything else we can help set up. If you'd like to talk through any of this further, our Customer Care team would be glad to help at 877-292-0020 x3.
We've also shared your feedback on multi-user sign-in with our product team as we continue improving the app experience. Your input helps shape where we focus next.
We appreciate you taking the time to share this and hope the improvements ahead make your day-to-day experience with your sauna a better one.
Very nice. Customer Care department makes everything easy to understand.
Ease of assembly: 4
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, Kerry! We're so glad our Customer Care team could make everything easy to understand for you. We hope you're loving your mPulse Conquer, and welcome to the Sunlighten community!
love it!!!
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, Daniele! We're so glad you're loving your mPulse Conquer. Welcome to the Sunlighten community!
I was in search of purchasing a Sauna. I guess through my internet search history Sunlighten saw that I was a potential buyer so they called me. The salesman was very nice and professional. I purchased a very expensive MPULSE Conquer Red Light Therapy Sauna. We were very excited to receive it but was disappointed that they did not come out and install it since I paid so much for it. After paying a professional to install it in my home the sauna did not work. There was a problem with the Touch pad (Similar to an Ipad). It kept displaying an error code. I contacted customer service and they asked me to go through all of these trouble shooting steps of disconnecting wires, reconnecting wires, taking a piece of plastic off the power supply, undo HDMI cables, etc.... 2 1/2 hours later they said that the modem on the top of the sauna would need to be replaced. They sent me another modem and I replaced it. It still did not work. They wanted to send me a new power supply (the one that was there was working fine) but I told them they need to send me another Sauna. So I had to have this one dis-assembled and hauled out to my garage where it would be pciked up. 2 weeks later my new sauna arrived. Very excited for this one. My wife and I had to assemble this one. Before I connected 1 single wire I called customer service and put them on a Facetime call so they could watch and direct every single connection. The customer service rep and I walked through every connection and then plugged the sauna in. The Tablet came on, I connected it to Wifi and was able to log into my account. The next thing to do was to turn the lights on in the sauna. The customer service Rep and I went through the steps to turn the lights on but the sauna would not come on. Then the rep told me to do a quick start to get the sauna heating. The sauna would not turn on. Then the dreaded E1 error code popped back up on the sauna tablet. The rep had me go through every connection again, and also wanted me to remove the same small piece of plastic from the power supply. This was absolutely ridiculous to have received 2 brand new saunas that neither one ever worked at all. Then to ask your customer that paid thousands of dollars for the sauna to assemble it, trouble shoot every possible issue, and then want to send out replacement parts for a BRAND NEW SAUNA! Of course they told me that this never happens but I cannot imagine that I am the only customer to have received 2 Lemons for Saunas. Buyer Beware. (You asked for my review and I gave the honest truth) Your salesman was nice and polite and your Logistics/Transportation coordinater was absolutely amazing. He was extremely professional, responsive, and very helpful. The first customer service rep I spoke with on the first sauna was rude and not understanding of customer that was unhappy having to do all these trouble shooting steps after spending thousands of dollars. The 2nd customer service rep was much more customer centric and helpful. I am just glad that I had her on the phone and walking me through every step and still witnessing the fact that the sauna did not work. Respectfully, MB.
Ease of assembly: 3
Ease of use: 1
Quality: 1
Reply from Sunlighten, Inc.
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear of your experience and understand how disappointing and frustrating this must have been, especially after the excitement of receiving your new sauna.
This is not the experience we strive to provide, and we regret the challenges you encountered throughout the process. We appreciate your candid feedback, as well as your recognition of the team members who provided positive support along the way.
Please know, we've been reviewing internally to understand what might have happened so we can ensure it doesn't happen again. We appreciate the opportunity to have served you and again want to thank you for taking the time to share your experience. We want to ensure you feel supported in your wellness journey, we are here anytime should you have questions along the way. We're grateful you choose Sunlighten and hope to continue supporting you through your journey.
Tabatha was very helpful during the sales process.
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, Jim! We'll be sure to pass along your kind words to Tabatha. Welcome to the Sunlighten community!
The sauna is amazing. Very easy to assemble. It took two of us three hours after all was unpacked. We are enjoying the benefits!
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for your review, Richard! We’re so glad to hear your new mPulse Conquer has been an easy setup for you and that you’re already enjoying the benefits. We're so glad to know the process felt smooth and that it’s becoming part of your routine.
We truly appreciate you choosing Sunlighten for your wellness journey. If you’re open to it, we’d love to share your images to inspire others who are just starting theirs, just let us know if that’s okay!
Thank you again for choosing Sunlighten!
Really enjoying my 3 person sauna!
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, Mimi! We're so glad you're enjoying your new 3-person Conquer. Enjoy every session!
Great sauna and a perfect size for me and the wife. I am still dealing with draft issues but nothing that keeps me from using the product on a nightly basis.
Ease of assembly: 4
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for sharing this! We're so glad the size is working out well for you and your wife, and that you're enjoying nightly use of your Conquer. We'd love to help with the draft issue you mentioned, our Customer Care team is always happy to take a look and help make sure everything is sealed up properly.
Worth the money, very nice sauna.
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for the kind words! We're so glad to hear the mPulse Conquer has been worth the investment for you. We hope it continues to be a great addition to your wellness routine, and we're always here to help however we can.
Technical service was over and above A+
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you so much for your review, Luis! We’re incredibly happy to hear our team provided an over-and-above experience for you. We’ll be sure to share your kind words with the team. We're always here if you have questions or want to share your wellness wins with us. Wishing you many amazing sauna sessions ahead!