mPulse Conquer Smart Sauna - Eucalyptus - V2 Reviews

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Previously had a Sauna Box for two years and loved it but wanted to get an infrared unit and something bigger. Researched the market thoroughly and found that Sunlighten had the research and clinical data that other companies did not. The rep I spoke with was very knowledgeable and answered every question I had on specs and the competition. I am so glad I went with the 3 person Conquer vs a two person unit. The extra room is so nice and when going in alone I can lay down with my knees bent very comfortably. I am 5’11” tall for reference. The larger 15 inch touch screen is awesome for watching content (Netflix, YouTube TV, etc) during your sauna session. The speakers are also high quality and very clear. The phone app is key as I love preheating the sauna remotely. The overall touch screen in the sauna and programming is very straight forward and easy to use. The different programs are very convenient. Infrared is very different than the steam sauna box. I like the infrared much better than the steam. It easier to breath and I can stay in for longer sessions. I have had the unit for a month and an half and have used it every evening. Assembly took about 3 hours with my son. It was more labor intensive than I originally thought but doable with 2 people. The shipping time was my only disappointment as it took almost a month to receive from the day of ordering. I highly recommend this company and the ImPulse Conquer unit. Could not be happier.

Verified

Product works but you're treated like a credit card number by this company, not an actual customer. Multiple calls a day before you buy, but forgotten about once you purchase. Unit would have never been delivered if I didn't take over since sales rep couldn't be bothered to help. Not at all what was expected.

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fits perfectly in our space...easy to use....heats relatively quickly...we love the redlight feature too.

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I wish I would’ve been offered a service to put it together. It is extremely heavy.

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This is an awesome sauna!

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The line of who is next is growing. Everyone who has come over wants to try it and now we keep getting people coming back asking to go in again. We absolutely love the Sauna.

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The sauna takes a little while to heat up, but then it feels great. I love having the screen that allows me to listen to podcasts, music or even watch shows on Netflix and other services.

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Sitting in my sauna is the highlight of my day! It refreshes me!

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Best purchase EVER!

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Everything about it is top notch. My wife and I assembled in a couple hours. Customer service was also great when I (missed) one of the connections to get it running and they patiently walked me through the troubleshooting - remember to connect the box in the lower left corner beneath the touchpad. Love our purchase!!!

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We love our new Sauna! It's been amazing!

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Great from start to finish.

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Wonderful! Great investment.

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The software interface is subpar. Married couples cannot have their own sign-in but have to sign in a same person. Cannot pre-program sauna like it was promised (for instance, cannot turn on remotely from your phone so the sauna can start warming up on your way home so its ready upon arrival. Have to perform a "scheduled" event instead and try and trick the system to start up. Display inside sauna doesn't "time-out" and turn off properly. Constantly have to hit off button and subject to completely turn off everything which doesn't allow any interaction with our phones at that point.

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Very nice. Customer Care department makes everything easy to understand.

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love it!!!

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I was in search of purchasing a Sauna. I guess through my internet search history Sunlighten saw that I was a potential buyer so they called me. The salesman was very nice and professional. I purchased a very expensive MPULSE Conquer Red Light Therapy Sauna. We were very excited to receive it but was disappointed that they did not come out and install it since I paid so much for it. After paying a professional to install it in my home the sauna did not work. There was a problem with the Touch pad (Similar to an Ipad). It kept displaying an error code. I contacted customer service and they asked me to go through all of these trouble shooting steps of disconnecting wires, reconnecting wires, taking a piece of plastic off the power supply, undo HDMI cables, etc.... 2 1/2 hours later they said that the modem on the top of the sauna would need to be replaced. They sent me another modem and I replaced it. It still did not work. They wanted to send me a new power supply (the one that was there was working fine) but I told them they need to send me another Sauna. So I had to have this one dis-assembled and hauled out to my garage where it would be pciked up. 2 weeks later my new sauna arrived. Very excited for this one. My wife and I had to assemble this one. Before I connected 1 single wire I called customer service and put them on a Facetime call so they could watch and direct every single connection. The customer service rep and I walked through every connection and then plugged the sauna in. The Tablet came on, I connected it to Wifi and was able to log into my account. The next thing to do was to turn the lights on in the sauna. The customer service Rep and I went through the steps to turn the lights on but the sauna would not come on. Then the rep told me to do a quick start to get the sauna heating. The sauna would not turn on. Then the dreaded E1 error code popped back up on the sauna tablet. The rep had me go through every connection again, and also wanted me to remove the same small piece of plastic from the power supply. This was absolutely ridiculous to have received 2 brand new saunas that neither one ever worked at all. Then to ask your customer that paid thousands of dollars for the sauna to assemble it, trouble shoot every possible issue, and then want to send out replacement parts for a BRAND NEW SAUNA! Of course they told me that this never happens but I cannot imagine that I am the only customer to have received 2 Lemons for Saunas. Buyer Beware. (You asked for my review and I gave the honest truth) Your salesman was nice and polite and your Logistics/Transportation coordinater was absolutely amazing. He was extremely professional, responsive, and very helpful. The first customer service rep I spoke with on the first sauna was rude and not understanding of customer that was unhappy having to do all these trouble shooting steps after spending thousands of dollars. The 2nd customer service rep was much more customer centric and helpful. I am just glad that I had her on the phone and walking me through every step and still witnessing the fact that the sauna did not work. Respectfully, MB.

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Tabatha was very helpful during the sales process.

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The sauna is amazing. Very easy to assemble. It took two of us three hours after all was unpacked. We are enjoying the benefits!

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Really enjoying my 3 person sauna!