Purchased a mPulse Smart Sauna in March 2026. Had a great experience buying it but as time has gone on I’m regretting purchasing it. In the first two weeks the mother board went out. Then 6 months later it won’t turn on and they are shipping us a new screen. The customer service has been missing in action and it took us 3 hours and 4 calls to actually get ahold of someone. I just paid this thing off ($8000) and at the rate we are going it won’t last. I wrote their company explaining my concerns and the two main component failures in less than 8 months. And of course I got no reply. This company strives on selling their products but once they complete the sale they could care less……. If I had a chance to do it all over again I would not spend my hard earned money here………
Reply from Sunlighten, Inc.
Thank you for taking the time to share this with us, Shannon. We're truly sorry to hear about your experience and understand how disappointing and frustrating this timeline has been.
Please know that your concerns have been heard. Our team is actively reviewing your case to ensure it is being handled appropriately and to help move things toward a resolution as quickly as possible. We are committed to supporting you through this process and will continue working to provide updates and assistance along the way.
We sincerely appreciate your patience and the opportunity to make this right. Thank you for choosing Sunlighten. We value your business and look forward to reaching a positive resolution and providing the experience you deserve.
