sundek.it Reviews 

I rarely post negative reviews, but I think people should know about my experience with Sundek.

I bought a premium bikini top and, after wearing it only once under normal beach conditions, the white fabric became permanently stained with yellow marks.

Sundek’s response? They claimed this is not a product defect and refused to take responsibility. Before even replying to my follow-up questions, they sent me a survey asking how I rate their customer service.

A premium swimwear brand should stand behind products made to be worn at the beach. I expected quality and proper after-sales support. Instead, I was left with a damaged bikini and no solution.

I am now pursuing my consumer rights through the appropriate channels.

Well, not a craftsmanship i expected. After month of active use, both shorts I purchased from sundek US started falling apart. Costumer service said that's "normal" wear and tear and refused do anything about it.

Bad customer service. I had a big quality probel after first use of a swim short. The quality is bad and the customer relationship is even bader. No comment for about 4 weeks. After numerous mails they told that the qualitylroblem is my problem..

I am in Jeddah, Saudi Arabia. I bought a Sundek swimsuit for $154. It was too small. Your website policy says: ‘We only accept returns from Italy, the European territory and US.’ That already excludes me. But your customer service agent, Alice, told me I could return at my own expense.

When I asked two simple, honest questions — ‘Will customs fees be deducted from my refund?’ and ‘Will I get the full $154 back?’ — Alice refused to answer and sent me a link to the same policy that says: ‘The amount of duty incurred for the return of the package will be deducted from the refund.’

So your game is clear: Pretend international returns are allowed, then hide behind hidden customs deductions so the customer gets almost nothing back. That is not a refund policy. That is a theft mechanism.

I am not a child. I understand the math. Return shipping from Saudi Arabia to Italy is
50
–
80.
T
h
e
n
y
o
u
d
e
d
u
c
t
I
t
a
l
i
a
n
c
u
s
t
o
m
s
d
u
t
i
e
s
.
I
w
o
u
l
d
b
e
l
u
c
k
y
t
o
s
e
e
50–80.ThenyoudeductItaliancustomsduties.Iwouldbeluckytosee20–30 back from my $154.

Your email said ‘we will proceed with the refund.’ Your policy says ‘we will deduct customs charges.’ You are lying to customers by omission.

You have lost me forever. I will never buy from Sundek again. I will tell everyone I know — in Saudi Arabia, in Europe, everywhere — that Sundek traps international customers with deceptive return policies.

If you want real feedback: Stop selling to countries you cannot honestly support. Or change your policy to be clear and fair. Right now, you are a dishonest brand.

Do not reply with another policy link. I have read it. I understand it. And it is shameful.”