Sundarbay Reviews 

I wrote a review a few months ago about Sundarbay about my return experience which went wrong. Sundarbay rectified the issue and resolved it for me generously. I will never stop shopping from Sundarbay as their quality beats no other in the market, truly. You pay for what you get and the quality holds very very well. I wish I can remove my previous review but I can’t seem to do it on here.

I have been a long term client of Sundarbay only because I love their clothes. However, beware of their returns. I have 2 return orders that went missing and I never received the money for them (a total of £177). With the way they’ve dealt with my orders that have gone missing, I can’t say I could continue ordering from Sundarbay. For a company that charges so much for their clothes, you’d think they would have a more professional way of returning items. Check their returns page, it’s so shady. No wonder why things go missing. No option for creating a return label, only works with Royal Mail. They don’t even have a phone number for you to call to speak to someone, I wonder why. I’m sure there are others like me out there.

Firstly, the quality of the cotton pieces is so great. I’m pretty sure I’ll be dumped soon for putting on my hoodie as soon as I get home ERRYDAY lol. But it’s just the comfiest thing and it fits so well too!
Secondly, the customer service makes me LOVE this brand. I’ve purchased a couple times now and made a mistake w my recent purchase and Lisa from Sundarbay helped me sort it out in record time and with such lovely, friendly and professional communication. Truly a delight! Sundarbay 4 lyf!

Emma had great customer service and helped me through every problem I had in the most respectful manner! Thank you

Great experience with return, Chloe responded very quickly to my email
Size L was a bit big for me, so I had to sent back and ordering size M and S quality is amazing so I bought another top and bottom in different colour 😊
Definitely would buy again from Sundarbay

The best customer service experience by far. I had an issue with my order and Daisy dealt with it promptly and politely. She offered a resolution very quickly and I was pleased to say the least. Thank you again Daisy!

I’ve been a huge Sundarbay fan since the start of the pandemic and have just about every piece now in my wardrobe as I love everything about the collection but on top of that it’s some of THE best customer service I’ve ever received. Specifically Chloe with my most recent purchase. Will continue to be a huge supporter of this brand and love watching it grow!

Great customer service from Emma. I had some trouble posting a return (nothing wrong with the item, just didn't fit), and Emma dealt with it very efficiently.

Chloe in the customer service team is fantastic! Quick response and very good at offering a solution to any issues. The trousers I ordered fit very well and I’m looking forward to buying more products from them.

Excellent customer service. Very quick responses and resolution - have no complaints. Emma kindly dealt with this and she was great!

Excellent customer service!!
I had a problem with some pants and Jade took care of it. She was so sweet and the problem was solved easily.

Chloe, your customer service is 100/10 so helpful and reply’s are very quick. Also the quality of your sweats and joggers in Imense, I’ve never had something last as well.

I don’t remember the last time I received such good service! Fast replies and nice customer service - would recommend to everyone

Chloe was so efficient and helpful with my enquiry. The response time was very fast compared to most (even large) companies, was very impressed which is led me to leave a review

I love SundarBay as a brand and for the quality of their products. Each item is so well designed and is a classic staple in my wardrobe - I continue to buy from them frequently.

Unfortunately recently I received an item with a faulty zip. Jade was so quick to help and find a perfect solution for me and I will have a replacement item sent to me as soon as it’s back in stock.

Their customer service is always impeccable. I even received a personal back-in-stock reminder when I previously had spoken to customer service about a size query.

I had an issue with one of the items in my order and I don’t think I have ever had a quicker, more efficient response and resolution from any other company! Emma was so helpful and went above and beyond to resolve my query! Thank you Emma!

Customer service is literally the best, I had a little issue which was quickly resolved in minutes by a lovely lady called Emma due to the quick response you get. Not only do they make such good quality clothing but also the quick and polite customer service too is just a bonus. I absolutely love!

Had a little issue concerning the delivery of my trousers but it was handled quickly and efficiently by the team at SundarBay. They replied quickly and found solutions right away. Couldn’t have asked for better customer service, 10/10 :)!

Excellent customer service. The team communicates well, are helpful in assisting and deal with queries quickly. Confident and professional approach that emphasises the trust in the company. No faults and very impressed

The best customer service! I reached out to the team about an issue with my order and they resolved it at a super fast speed. I’m still in shock. Thank you so much x