The first bottle didn't show results right away, but by week three something shifted. My skin texture improved and the fine lines around my eyes softened. Six months in and I'm a regular customer now... See more
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Their guarantee means something because I've returned products before from other companies and it was a nightmare. This time, the entire process took less than ten minutes online. The refund hit my ac... See more
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“I’ve been using Sun Coast Sciences products for a while now, and the results have been genuinely impressive. Their formulas deliver exactly what they promise, and I’ve come to rely on them as part of... See more
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Ordered on a Tuesday and had the package by Friday. The bottle was sealed perfectly, shipped in branded packaging. One jar lasted me exactly three months with daily use, so the cost per application is... See more
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Company details
Written by the company
Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Contact info
Sun Coast Sciences. 1680 Michigan Avenue, Suite 700, 33139, Miami Beach, United States
- 1-888-281-6816
- mail@suncoastsciences.com
- suncoastsciences.com
3.9
Great
128 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Truly good customer svc.
They have really good customer svc.. I had called them right after I made the online order... And to shorten a long story , they didn't leave me hanging. I got a response about this particular situation, thru email & text.. without delay. And customer svc was really friendly , Ryan was so helpful . They didn't act like robots nor sounding like they were just reading a script lol
I give them a 5 star 😊
18 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for the amazing review!
We’re really glad to hear that your experience with our customer service team was a great one. It means a lot to us that you felt supported after placing your order and that you were reassured by our team keeping you updated throughout the process.
Ryan will be especially happy to hear your kind words — we’ll be sure to pass them along! We always aim to provide genuine, helpful support.
Thanks again for the 5 stars and for taking the time to share your experience. We truly appreciate it!
Horrible Experience - No Refund
I was intrigued by the product and decided to give it a try, adding one bottle to my cart and filling in my info. This was Feb. 20th. Before I could complete the order, however, I had to watch video after video, trying to get me to purchase more bottles and subscribe. After 20+ minutes of just trying to get through to complete the order for one bottle, I decided it wasn't worth my time and closed out. I never completed the order. Three days later, money was taken from my account. I emailed right away and was told the product had already shipped and I'd have to wait to receive it, then return it, before a refund could be processed. I did that (imagine that, the day of shipment was the same day I emailed) and per tracking they have received the product back, but still no refund. I tried emailing again and now my emails are "undeliverable", allegedly in violation of their spam policy. I can't get through to a person by phone and their online chat is useless (no actual person). I believe I'm being blocked intentionally as there is nothing offensive in my emails (other than the truth of disappointment and wanting a refund), and I'm using the same email address that went through two times previous. What a scam! I wish I just went on Amazon to try it as you can get it for the same price. I will tell everyone to avoid this company.
17 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your feedback. We are truly disheartened to hear about the numerous obstacles that you faced and deeply regret that this was your experience with our services. We have thoroughly investigated your account and would appreciate the opportunity to clarify what happened.
For added convenience, we offer a 24/7 self-service return portal, so customers can start a return whenever it works best for them. It appears that when you contacted us on February 23rd, our virtual assistant directed you to this portal as a first step, with the option of speaking to a live agent if you require further assistance.
If a customer prefers to speak with a real person, our Customer Happiness team is available 24/7 by email, text, and chat, and daily by phone. We are always happy to help! As we did not hear back from you, the conversation was automatically closed by our virtual assistant.
We care deeply about having a return process that’s clear and easy to navigate. Our return policy is straightforward and applied consistently: customers are always eligible for a full refund on every bottle they return, and our team is here to support that process every step of the way.
When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return. Unfortunately, as you were having difficulty contacting us, we were not aware of your return, which is what caused a delay in the processing of your refund.
We recently tried to contact you by phone, but we were unable to connect with you. We have left you a voicemail and an email to ensure that you have all the information you need. We were able to track your return right away, and a full refund has been issued for you. The details of your refund have been emailed to you.
Please accept our apologies for the inconvenience you have experienced with your order and for the difficulties in reaching someone from our team. We would appreciate the opportunity to connect with you further to ensure that this matter is resolved to your satisfaction and so that we may address any remaining concerns you may have.
The product sounded amazing so I…
The product sounded amazing so I decided to give it a try. The only reason I actually tried it was because I could return it if I wasn't satisfied with the results. So I gave the product a try and I didn't see results so I decided to reach out to their customer service through email. Whoever contacted me was apologetic but didn't get me any recourse to send the item back. I reached out via email again and they instructed me to call a 1-800 number. I called to try and send the product back but the rep kept disconnecting the call. I did this 3 times! All 3 times the line disconnected. You can't tell me this is legit.
6 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your experience. We’re really sorry to hear about the frustration you had while trying to contact our support team and process a return. That’s certainly not the experience we want any of our valued customers to have.
We thank you for giving our products a try and want to assure you that we absolutely stand by our return policy, which is as follows:
Whether you buy just one bottle or several, every order comes with 1 year of purchase protection. If you don’t see or feel the difference, simply return all your bottles (full and empty) for a full refund of your purchase price. Don’t have all the bottles? No worries! We’ll refund you for everything you send back.
Whether it was a technical issue or a problem with our agent's connection, we'd love to investigate the issue further so we can prevent it from happening again.
Unfortunately, your review doesn’t contain enough information for us to review your account. Please contact us at 1-888-281-6816, email us at mail@suncoastsciences.com, or text us at 1-561-232-3612, so we can make this right.
We appreciate you bringing this to our attention and hope we can turn your experience around.
I ordered a new product and on the add…
I ordered a new product and on the add on page I ordered one bottle but was charged for 2. I called customer support and Jedi resolved my issue fast and efficiently.
10 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for your review! We're so sorry for the confusion with the add-on page, and we understand how frustrating that would have been for you! Thank you for giving us the opportunity to fix this for you.
We're glad to hear that our team was able to resolve the issue quickly and efficiently. Providing fast and helpful support is very important to us, and your feedback means a lot. If you ever need anything else, our team is always here to help!
I like Sun Coast Sciences particularly because their products give me confidence in how i feel about myself.
I like Sun Coast Sciences particularly because Dr Rosenberg explains the benefits of the products he suggests with so much knowledge and passion for wanting to help people become what they are hoping for themselves. It is obvious he and his staff want to be of sincere help in that journey and that is so reassuring to know. Its such a good feeling to know that Sun Coast is available to help along the way, after a product is received, to make certain it works in the best possible way to make us all feel beautiful inside as well as out! Confidence in our appearance is so very important and Dr Rosenberg and his staff are great at showing us the way. 😊
9 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your thoughtful and encouraging review! We’re truly grateful for your kind words about Dr. Rosenberg and our team. It means a great deal to know that his passion for educating and helping others is coming through and making a positive impact on your experience.
At Sun Coast Sciences, our goal is not only to provide high-quality products but also to support our customers every step of the way. We’re so glad you feel reassured and supported by our team, both when learning about the benefits of our products and after receiving them.
Your comments about confidence and feeling beautiful inside and out perfectly capture what we hope to help our customers achieve. Thank you for being part of the Sun Coast Sciences community—we’re honored to be on this journey with you!
Outstanding customer service.
I was so pleased with the excellent service I got from Nessie when I called in. She was pleasant, helpful, and knowledgeable. I was so impressed. I was waiting for the survey after the phone call and was quite disappointed when there wasn’t one for me to rave about how great she was. Glad I have this opportunity to commend such excellent service. She represented her company very well.
3 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear about your experience with our Customer Happiness team member, Nessie. She truly takes pride in providing friendly, helpful, and knowledgeable support, and your kind words will mean a lot to her.
We’re sorry the survey didn’t come through after your call. We attach a survey link at the bottom of our emails, but we’re very grateful that you took the extra time to recognize her here. It’s great to know she made such a positive impression.
Thank you again for your thoughtful review and kind words!
Very prompt customer service and all so…
Very prompt customer service and all so friendly. Response is Atttt
27 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words! We're really glad to hear that you had a great experience with our team. Providing prompt service and a friendly atmosphere is something we truly strive for, so it means a lot to know it made a difference for you. We appreciate your support and look forward to serving you again!
I continue to buy BioShield MD…
I continue to buy BioShield MD (Targeted Immune Support supplement). I believe this supplement helped my immune response improve during the COVID-19 era (starting 8/7/2022). I rarely get a common cold after using this immunity support for about 3 months. After the 2nd COVID vaccine update, I ceased taking COVID vaccines -- because I did not trust the efficacy of the vaccine, and because I was finding my immunity substantially improved by routinely taking the BioShield MD supplement. I have reduced my BioShield MD dosage to 1/2 their recommended dosage, which means I take 1 pill per day. I also take Vitamin C with rose hips.
I find their website very difficult to navigate -- though it is better than it was in 2022. It seems that they will not spend enough on their website to make it reliable -- though I am able to login with the same credentials for 3 1/2 years.
Also, their pricing is annoying. I buy 6 bottles at a time (once a year) to save money. But the pricing for 6 bottles, which started at $160.38, has remained about $30 higher after that first order.
3 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for sharing your thoughtful review and for being a long-time BioShield MD customer since 2022. We truly appreciate the time you took to share your experience.
It’s wonderful to hear that BioShield MD has become a consistent part of your wellness routine and that you’ve personally noticed improvements in how your immune system responds. Many customers choose BioShield MD specifically to help support a strong, balanced immune system year-round, so it’s encouraging to hear that it has been helpful for you. Pairing it with Vitamin C and adjusting the dosage to what works best for your routine is a great example of how people personalize their wellness approach.
We’re also grateful for your honest feedback about the website. While we’re glad to hear it has improved since 2022, we absolutely understand how frustrating it can be when navigation isn’t as smooth as it should be. Our team is continually working on improving the reliability and user experience of the site, and feedback like yours helps us prioritize where to make those improvements.
Regarding pricing, we completely understand how that difference may have seemed confusing. We want to reassure you that the price of BioShield MD itself has never been increased. From time to time, we run special promotional offers for new or returning customers, which is why your very first order may have been at a lower promotional rate. Outside of those limited-time promotions, the standard bundle pricing has remained consistent.
For reference, the 6-bottle bundle currently brings the cost down significantly per bottle compared to purchasing individually, which is why many customers choose that option to maintain their immune support routine throughout the year.
Most importantly, we truly appreciate your continued trust in BioShield MD over the past several years. Supporting your immune health consistently over time is where supplements like this can make the biggest difference, and we’re honored to be part of your daily wellness routine.
If there’s ever anything we can do to make your experience easier, whether that’s helping with the website, reviewing your order options, or answering questions, our team would be more than happy to help.
Thank you again for being part of the BioShield MD community. Your feedback truly helps us continue improving while supporting customers like you on their journey toward stronger everyday wellness.
I have been taking Suncoast Sciences supplements and skincare
I have been taking Reactivate, which has made my face look years younger.
I take Flora Thin pills which have allowed me to have bowel movements everyday, yeah👍
My hair was shedding like crazy so I now take Rejuva Tress and my hair has stopped shedding and is healthier.
The customer service at Suncoast Sciences is absolutely awesome, they are so wonderful to talk with and are very helpful and they have helped to guide me to take my supplements properly.
I also use Dermabrite MD which is fading my dark spots and I am also using Total Package Serum which has improved my facial skin.
I just love this company!
Suncoast Sciences is the best company to deal with with the most amazing products
24 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for sharing your experience — this truly means the world to us!
We’re thrilled to hear you’re seeing such wonderful results with all our products. Hearing that your skin looks more youthful, your digestion has improved, and your hair is healthier and stronger is exactly why we do what we do!
Your kind words about our customer care team mean so much to us. At Sun Coast Sciences, we’re committed to not only creating high-quality products but also making sure every customer feels supported, informed, and confident in their routine.
Thank you again for your trust and enthusiasm — we’re so grateful to have you as part of the Sun Coast family!
Suncoast and DOC are truly the best
Suncoast and DOC are truly the best. They care about their customers and their concerns. They give immediate responses and help us get the results we want!!! No worries. They are REAL!!!!!
22 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your incredible review!
We truly appreciate your kind words about Sun Coast Sciences and Dr. Rosenberg. Taking good care of our customers is exactly what we strive for every single day.
It means the world to us to know you felt supported, heard, and confident throughout the process. That is exactly the experience we aim to deliver!
Thank you for trusting us — we’re always here whenever you need us!
Sun Coast Sciences LLC has excellent…
Sun Coast Sciences LLC has excellent customer support. I had been waiting for my shipment and called inquiring about delivery. I spoke with Jessy and then Giovanni. Both were kind and thorough and answered all my questions. These reps went above and beyond to assure me my shipment would arrive the following day. I was grateful for the kindness shown by both reps. I'm a fan!
12 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your thoughtful review!
We’re absolutely thrilled to hear about your positive experience with our customer support team, who will be so happy to know their kindness and dedication made such a difference for you. We truly believe in going above and beyond for our customers, and it means the world to hear that reflected in your experience.
We’re grateful to have you as a fan and appreciate you taking the time to share your feedback. If you ever need anything at all, we’re always here to help!
I love the Sun Coast products
I love the Sun Coast products! The Serum makes my skin so soft and is super gentle on sensitive skin. And when I accidentally hit the subscribe button for monthly deliveries, their cancellation process was FAST and super simple! I was shocked how easy it was to cancel but still order the products I wanted. Most companies make it almost impossible to cancel. EXCELLENT customer service!
14 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for this amazing review!
We’re thrilled to hear how much you’re loving our Total Package Serum and that it’s leaving your skin soft and happy — especially since we know how important it is to keep sensitive skin calm and comfortable.
We also truly appreciate your mentioning your experience with our subscription process. We believe managing your orders should be simple and stress-free — whether that means adjusting, canceling, or reordering exactly what you want. No hoops, no hassle.
Your kind words about our customer service mean the world to our team. Thank you for choosing Sun Coast and for taking the time to share your experience!
Excellent customer service
Excellent customer service from knowledgeable agents. Great products also!
11 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with our knowledgeable customer service team.
Providing helpful support and offering products that our customers can feel confident about are two of our top priorities. It means a lot to know we’re delivering on both.
We truly appreciate your support and look forward to serving you again!
Easy ordering process
I ordered by phone because I had a product question. It was a quick and easy process with no waiting and spoke with an actual person.
11 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your experience!
Providing fast, friendly service with real, knowledgeable team members is very important to us, so it’s wonderful to hear that your ordering process was quick and easy with no waiting.
We truly appreciate your feedback and look forward to helping you again anytime you need us!
Difficult to return-Some Ingredients Have Potential To Cause Abdominal Upset
I went to the same site where I purchased three bottles and requested to return the product for a full refund. I have had the product a week or so, but stopped using it after 6 or 8 pills because it gave me terrible stomach aches, bloating, upset stomach, etc...which is what I listed as the reason for the return.
THEN, I learned, not only would I have to repackage it and pay the postage to return it, which will likely cost $15+/-, that in addiiton to that I'd have to email the tracking number and other information to the email they provided because, otherwise, they wouldn't know I was returning it and it would delay my refund, which could take months even if I followed all of their rules to return it, it said.
I don't feel like this, "...if you are not absolutely happy...." rhetoric that's all over their site and what the pitch man-doctor says multiple times in his infomercial, you can get a full refund, is actually true.
While I might eventually get a refund, I have to go to a lot of trouble to go somewhere and get it packaged to return AND pay the postage, instead of them sending me a prepaid package to stick in my mailbox for pick up like most reputable companies do.
They are marketing to an older crowd, and as odd as it might seem, many women in my age group(I am 63) are unable to drive due to health/mobility issues and I am no exception. I will have to ask someone to take this and return it for me or drive me there to do it. These things make returning the product extremely difficult for me and inconvenient. If I can't get help to do it, I will just be stuck with a product I can't use and also out $117
I like supplements and had no intention of buying these and returning them, but THEY MAKE ME SICK. I generally don't get sick from supplements, so maybe it's one of the ingredients I have never had, dunno. I am upset because:
1. Their advertisments, including the unncessarily long movie length informercial, is misleading about returns. It also doesn't advise potential customers to research the ingredients and gain awareness of potential negative side effects of their product.
That Saw Palmetto, I have since learned, is likely what made me sick to my stomach. Had I read about that in advance I wouldn't have bought this. That, and it can alter blood sugar readings, etc...another reason some people wouldn't buy it in the first place. I don't doubt the product can do what it says, but it isn't for everyone and when we, the customers, find that out, we are penalized for it with wasted time, upset stomachs, and the cost and headache of a return.
2. I am going to have to pay to return it
3. I am going to have to ask someone to get the packaging and bring it to me and then take it and/or me to UPS or wherever to return it.
Saw Palmetto(So says Drugs.com and other places)can cause:
NAUSEA*VOMITING*DIARRHEA*STOMACH PAIN, etc.........which I got after about the 4th or 5th pill. It took several days before symptoms went away entirely.
I am so disappointed.
11 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Dear Kimberly,
First, thank you for taking the time to share your experience. We’re truly sorry to hear that you felt unwell and that the return process added to your frustration. That’s not the experience we ever want you to have, and we are here to make things right.
Regarding the stomach discomfort you described, we completely understand how upsetting that can be. RejuvaTress contains a low amount of Saw Palmetto, a plant extract commonly used to support hair health. While most people tolerate it very well, some individuals may experience digestive symptoms such as nausea, bloating, or stomach discomfort — especially if it’s taken on an empty stomach, as noted on the label. That said, we understand that everybody is different, and sensitivities can happen. Whenever starting a new supplement, it’s always wise to check with a doctor first, particularly if there are any medical conditions, sensitivities, or medications involved. If something doesn’t agree with your system, we absolutely respect your decision to stop taking it.
In regard to the return process, we’re very sorry for any confusion or added stress it may have caused. We truly try to make the steps simple and transparent, but we understand that when mobility or transportation is limited, even small logistical hurdles can feel like a burden.
Please know that we stand firmly behind our 365-day guarantee. The only requirement for a refund is that any unwanted product be returned to us. This applies even if the bottles have been opened or are completely empty, as long as they are sent back, we issue a full refund for each bottle received.
When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return.
Most importantly, our Customer Happiness Team is here 24/7 by phone, email, SMS, or chat to walk anyone through the process step by step. We never want someone to feel stuck or unsupported. All of our contact information and our full return policy are always accessible on the support page of our website, suncoastsciences.com.
Finally, Kimberly, we truly appreciate you giving our product a try and sharing your honest feedback. We’re listening, and we want to make this right. We’ve reached out directly so we can personally review your situation and work toward a resolution that feels fair and helpful. Your experience matters.
Always Satisfied
We did have a little 'mixup' with my order, but it was corrected quickly-I have been using Sun Coast products for several years--All of them--and could not be happier--As a 79 year old retired - often mistaken for someone in their late 60's, who could complain!!
7 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words and for being a loyal Sun Coast customer over the years!
We sincerely appreciate your understanding regarding the recent mix-up, where your complimentary Total Package Serum was unintentionally left out of your order. We're very glad we were able to quickly send it out to you and make things right!
Hearing that you’ve been enjoying our products for several years absolutely makes our day!
Your support means the world to us. If there’s ever anything we can do for you, please don’t hesitate to reach out. Here’s to many more happy, healthy years ahead!
The DermaBright was very effective…
The DermaBright was very effective within a week and continued to reduce the dark spots on my arms and legs over the next two months.
I then agreed to try the TotalPackage Serum which was very effective at reducing wrinkles and made my face, legs and arms look younger. I got compliments from younger people that I worked with.
8 December 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for sharing your experience! We’re thrilled to hear that DermaBright helped reduce dark spots so quickly and continued delivering results over time. It’s also wonderful to know that the Total Package Serum made such a noticeable difference—and resulted in lovely compliments from coworkers! We truly appreciate your trust in our products and are grateful to have you as part of our community.
The truth about your products are right on
Safe reliability customer service was fantastic following up after talking to Customer Service and thank you again so much Monica. J. Jane Krawiec
6 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words! We’re happy to hear you found our service safe and reliable. We truly appreciate your support and look forward to serving you again!
Grateful for Sun Coast Sciences
I just love Sun Coast Sciences! Not only are the products extremely effective, their customer service is above and beyond any other company I’ve ever experienced. I’ve been taking Bioshield and Detoxithin for over two years now and I am a customer for life! I suffer from numerous autoimmune disorders and both of these products help me significantly! Whenever I’ve had any issue (eg. forgot about a recurring order or ordered the wrong product), the customer service agents are ALWAYS available to help via text or phone instantly. They always do everything they can to save me money too! I am looking forward to trying their skin products too! So many good things about these products and this company. I am grateful.
1 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Wow—thank you so much for this incredibly kind and thoughtful review!
We’re truly grateful for your loyalty and for trusting Sun Coast Sciences over the years. It means the world to hear that our customer service team has consistently been there for you and helped make things easier (and more affordable!) whenever you needed support.
We also really appreciate you sharing your personal experience with our products—knowing they’ve made a positive difference for you is exactly why we do what we do. Your excitement to try our skin products makes us smile, and we’re so happy to have you as part of the Sun Coast Sciences family.
Thank you again for your gratitude and support. We’re always here for you!
Lian was so helpful and professional
Lian was so helpful and professional. She managed to change my subscription dates for me to fit my budget better every time I call Sun Coast Sciences customer service I get somebody who actually will fix the problem if it is a problem or answer my question they're also helpful and professional. it's nice to have somebody actually answer the phone and talk to you instead of talking to a robot.
4 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for taking the time to share this thoughtful review! At Sun Coast Sciences, we pride ourselves on providing efficient, helpful support from real people, so it means a lot to know that our personal touch came through. We’re always here to help whenever you need us!
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