Sun & Ski Sports Reviews 9,148

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Sun & Ski Sports earned my business the moment I walked in. Their staff pays attention in a way big-box outdoor shops rarely do. They ask the right questions, match gear to skill level, and give y... See more

Rated 5 out of 5 stars

They had great response and the bike I needed with great finance options that will allow me to avoid interest. After receiving my bike shipped from their TN store they inadvertently forgot to inc... See more

Rated 1 out of 5 stars

Ordered an item and never received it. Shipping info says it was delivered but the photo record from fedex isn’t even remotely close to my location. Tried to contact customer support on multiple occas... See more

Rated 5 out of 5 stars

We had to go back twice within a week for bike returns for our 10-year old, who apparently was at the cusp of a 24” and adult (XS) 27.5” bike. While we’d expected the bike team to be annoyed with seei... See more

Company details

  1. Outdoor Sports Store

Written by the company

Get the coolest ski jackets, snowboards, ski apparel and snowboard gear from Sun & Ski. Top brands like Burton, Columbia, Obermeyer, and more. Take advantage of hot deals on cool gear.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

You cancelled my order after 5 mins…

You cancelled my order after 5 mins processing it. Unacceptable!!!

18 July 2023
Sun & Ski Sports logo

Reply from Sun & Ski Sports

Hello,

I apologize for the immediate cancellation. Please reach out to us at 855-728-6885 and we would be more than happy to help out.

Thanks,

William

Rated 5 out of 5 stars

Easy online order

Ordered my shoes online and they arrived in a flash! They were exactly what I expected. Thank you!

10 July 2023
Rated 1 out of 5 stars

My ordered was cancelled even though…

My ordered was cancelled even though the same item I ordered, and my order confirmed, is still available online but not on sale anymore.

15 July 2023
Sun & Ski Sports logo

Reply from Sun & Ski Sports

Hello,

I apologize for the immediate cancellation. Please reach out to us at 855-728-6885 and we would be more than happy to help out.

Thanks,

William

Rated 2 out of 5 stars

Disappointed

You listed a pair of ON shoes and I ordered. After a couple of days I received message canceling my order because the shoes weren’t available.

15 July 2023
Rated 1 out of 5 stars

Horrible!!

Horrible!!! Had item on website, I purchased, and then days later told the item wasn’t available. Seems like a clickbait website- don’t use!

15 July 2023
Sun & Ski Sports logo

Reply from Sun & Ski Sports

Cory,

We really do strive to create a positive experience for all of our customers and clearly failed to do so for you here. Please reach out to me at wkenney@sunandski.com and I would be more than happy to help you out.

Thanks,

William

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