The machine usually works but it is wi-fi dependant and that is the issue. To start the instructions were not very intuitive and we struggled to use it. Several attempts at using our own card had to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general the best end-to-end solution there currently is. Still buggy occasionally, but if every part gets perfected, it will dominate the market for sure
Company replied
Really handy app, does everything i need it too, only reason for 4 stars instead of 5 is it logs me out sometimes
Company replied
Excellent service, money straight into bank for a very reasonable charge. Easy to use and can use it with your own mobile phone.
Company replied
Company details
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.1
Great
43K reviews
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perfecta rapida efectivq
3 May 2026
Reply from SumUp
Salut Brian !
Merci infiniment pour ce retour positif !
Nous mettons un point d'honneur à proposer un service rapide et efficace pour simplifier le quotidien des professionnels.
Savoir que tout est 'parfait' pour vous est notre plus belle récompense.
Bonne continuation avec nos services et à très bientôt !
Bien à vous,
L'équipe SumUp
It does what it says it does😁
3 May 2026
Reply from SumUp
Hi David,
We really appreciate the 5 stars!
At SumUp, we aim for simplicity and honesty, so we're glad to hear you're finding the experience so reliable.
No fluff, just a tool that works for you. If there’s ever anything else we can do to help your business grow, we’re just a message away.
Happy selling!
SumUp Team
Reply from SumUp
Hello Shane,
Thank you so much for the 5-star review! We are thrilled to hear that your experience with us has been consistently smooth.
Our team works hard to ensure everything runs perfectly behind the scenes, so hearing that you’ve 'never had an issue' is the best compliment we could receive.
We look forward to serving you again soon!
Best regards,
SumUp Team
Reply from SumUp
Hi Sarah,
Thank you for the 4-star review and for highlighting our ease of use!
We’re very sorry to hear that changing your address wasn't as simple as the rest of your experience. We want to make that right for you—could you please reach out to our support team at https://help.sumup.com/en-GB? We’d be happy to update that manually for you
We look forward to serving you again soon!
Best regards,
SumUp Team
I love the app ⭐️⭐️⭐️⭐️⭐️
2 May 2026
Reply from SumUp
Hi Benjamin,
We are so happy to hear you’re enjoying the app!
Our goal was to create something that is both powerful and easy to use, so it’s wonderful to know we’ve succeeded in your eyes. If there are any specific features you’re particularly loving—or anything you’d like to see added—feel free to let us know.
We’re always listening to our users!
Best regards,
SumUp Team
I need to contact someone and I have…
I need to contact someone and I have been take here, to review???
21 August 2025
Reply from SumUp
Dear Joanne,
We are very sorry to hear that you were directed to the wrong page.
If you need assistance or have questions, please don’t hesitate to visit our help center (help.sumup.com) or reach out to our agents on chat from your SumUp app or Dashboard.
Best regards,
Your SumUp team.
Reply from SumUp
Salut Marie Angélique !
Merci beaucoup pour ce retour positif.
Savoir que notre application est jugée 'simple d'utilisation' est la meilleure récompense pour notre équipe technique.
Nous travaillons constamment pour simplifier vos démarches et votre satisfaction nous encourage à continuer dans cette voie.
À très bientôt !
Bien à vous,
L'équipe SumUp
WORST company ever, ZERO customer service
My partner took over a market retail unit after the death of her boss. We bought a SumUp solo and printer unit. Setup was easy but then we had to verify the account. That is when what can truly be described as a nightmare started.
They asked for documentation to verify the business. She supplied proof of ID, photo proof, proof of address, everything that any other company would require was given including an invoice from a supplier, hand written as they always give. She only has three suppliers, the business has been trading since 1965 using the same suppliers who don’t print invoices, and never have (it’s a market stall buying very little).
SumUp refused to accept the invoice (which is legal!) and are insisting she supplies a purchase or sales invoice, printed from an accounting system (said written invoice is not acceptable). She is not able to do this!!
They are holding nearly £1,500 all payments taken!! My partner can’t afford to pay the rent now, and SumUp are killing her business, causing severe distress.
This has been going on for nearly two months. All communication is by email. There is NO CONTACT NUMBER AND YOU CAN NOT SPEAK TO ANYONE AT ALL. The last email she received was even in Spanish!!
I was in business myself for 30 years and have never encountered such service, which can best be described as dangerous. This company are in my opinion deliberately holding back customers funds to capitalise on interest received while those funds are held. 20% of reviews are ONE STAR!!!
We will be looking at taking SumUp to court as they have not acted in accordance with anti money laundering regulations. Despite so much proof being supplied, even two rent invoices for £1260 from the county council confirming my partner as a market trader, SumUp are insisting on something she is not able to provide and she has had to stop taking card payments (for typically £6-£10).
DO NOT GO WITH SUMUP, she is being totally destroyed by them!!!
2 May 2026
Unprompted review
Reply from SumUp
Dear customer,
We are very sorry to hear the difficulty met with your profile's verification.
Unfortunately, as a regulated entity, we are forced to verify all profiles created and sometimes need to ask for specific documents in order to do so.
Actually, the best way to check this documents is with agents on chat or by email.
In one of their email, the department in charge (dealing only with verification of all profiles ) made a mistake in the language used, please accept our apologizes.
We understand that communications by email can be frustrating, but this is also to respect our security measures.
Our records show that verification was done with the last document received.
At SumUp, we are committed to continually improving the quality of our services and support, and your feedback plays an important role in that process.
We apologize again for the inconvenience caused and keep at your disposition from your help center if needed.
Sincerely,
The SumUp Team
Reply from SumUp
Hi Daniel !
Thank you for the 5-star review!
We are thrilled to hear that your launch went smoothly and that all payments were processed without a hitch.
Ensuring a reliable and seamless transaction flow is our top priority, especially during critical milestones like a launch.
We look forward to supporting your continued success!
Best regards,
SumUp Team
Reply from SumUp
Hello Marian,
We're happy to hear that you're happy with us and that our service suits your needs.
We hope we can continue working together for a long time to come!
Thank you for your review.
Regards
-The SumUp Team
Incredible customer service
Emily (my POS sales rep and support) was absolutely incredible.
She had all the answers, told me what i'd need, how it all worked together and made the process as easy as possible.
An absolute credit to SumUp as a brand!
10/10
1 May 2026
Unprompted review
Reply from SumUp
Hello Scott,
We're delighted to hear that you're happy with us and that our agent Emily helped you clarify and resolve all your needs.
Receiving such a comment is very satisfying for us, as one of our goals is to make our customers feel safe and to provide prompt and accurate responses to any needs or questions.
We hope we can continue working together for a long time to come!
Thank you for your review.
Regards
-The SumUp Team
Reply from SumUp
Hello Peter,
We're delighted to read that you're happy with our products and appreciate their simplicity.
One of our goals is to provide a tool that's easy to use yet provides all the tools you need to work with peace of mind.
We hope to continue improving our service and continue working together!
Thanks for the review.
Best regards
-The SumUp team
This the worst card payment service…
This the worst card payment service ever to use it for your business, unknown payments debited by unknown websites zero security of your money , their customer service is worse service ever its been 3 days i have open a chat with live chat customer service and no answer still showing waiting list , i have nothing against to this company but their service is the worse ever i would definitely not recommend to anyone if you don't trust this comment try it and come later and thank me later
30 April 2026
Unprompted review
Makes the payout process smooth
Makes the payout process smooth, quick and reliable for my customers and I. I highly recommend it.
1 May 2026
Reply from SumUp
Hi Keren,
Thank you so much for the 5-star review! We are thrilled to hear that our platform is providing a smooth, quick, and reliable payout process for both you and your customers.
We know that timely payments are the heartbeat of any business, and we’re proud to be the partner you trust to handle them.
Thank you for your high recommendation—it means a lot to our team!
Best regards,
SumUp Team
Reply from SumUp
Hi Daya!
Thanks for the great feedback! We’re thrilled that you’re having such a positive experience.
Our goal is to provide a service that truly adds value and hits all the right marks for efficiency and reliability.
Knowing that we’ve succeeded in your eyes is a huge win for our team.
Thanks for choosing us!
Best regards,
SumUp Team
They make everything really smooth and…
They make everything really smooth and always offer help and advice. I’ve never had an issue with SumUp and make and receive payments smoothly. From customer and supplier to domestic transactions it’s been great
1 May 2026
Reply from SumUp
Hello Thomas,
We truly appreciate you sharing your experience!
It’s wonderful to know that you’ve had a seamless journey with us, from making domestic payments to handling professional transactions.
We pride ourselves on offering more than just a payment tool, so we’re glad our advice and support have been helpful to you.
Thank you for your trust and for being such a valued member of the SumUp community!
Best regards,
SumUp Team
Payments on time with quickness and…
Payments on time with quickness and never a problem ad im a sole cab driver and i need the payments as a matter of urgency.
1 May 2026
Reply from SumUp
Hi!
We really appreciate your feedback!
Knowing that we’ve delivered your payments on time and without a single problem is exactly what we strive for.
We know that urgency is key in your line of work, and we are committed to making sure your hard-earned money reaches you as quickly as possible.
Thanks for the high recommendation and for being a valued partner!
Best regards,
SumUp Team
Reply from SumUp
Hi there, Esmilly !
Congratulations on your new business! 🚀 We are so happy to hear that SumUp is helping you get things off the ground.
Our goal is to make managing payments the easiest part of your journey so you can focus on growing your brand.
Thank you for the 5-star review, and we wish you much success!
Best regards,
SumUp Team
Reply from SumUp
Hi there Diyar !
Thanks a million! It’s fantastic to hear that you're having such a positive experience with our banking services.
Our team works hard to make sure your finances run smoothly, so your feedback really makes our day.
Thanks for being part of the SumUp family!
Best wishes,
SumUp Team
Made a complaint on both 18th & 26th…
Today received from a no reply e-mail address from SumUp asking me to confirm my account details,
I have advised them 3 times that I am not a client but they insist on asking me for details of the non-existent account. They are obviously unable to read English or understand my e-mails. I have received 3 e-mails from an obvious scammer asking me to confirm my account details, which I don't have. These have been reported to SumUp but they keep asking for my account details by going through their system. This system requires my account details!!!
Made a complaint on both 18th & 26th April via Trustpilot but no contact made. On checking my Trustpilot review today the company says it has asked for addition info, but no such request has been made to my e-mail address nor any specific info request on the response from them on Trustpilot.
I don't think I have ever dealt with a company so badly administrated.
18 April 2026
Unprompted review
Reply from SumUp
Hello Mrs. R H Dishart
We are very sorry to hear about this.
We have already check your previous review about this topic, but the information you provided are not present in our systems.
To assist you with your case, we have a dedicated form for similar requests that can be filled out through the portal: https://www.sumup.com/en-gb/service-request-portal/
Completing the form will directly open a case that will allow our dedicated team to handle your request.
One of our agents will be happy to assist you with your.
Best regards
-The SumUp team
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