Summosports Reviews 

I am writing to formally express my extreme dissatisfaction with my recent experience with your company.

The service provided was entirely unacceptable, and based on this experience, I will not be doing business with your company again in the future.

I ordered a custom gi that came out just as how I expected. Shipping was on time, the gi fits right and the quality is great! Been training with it on a weekly basis and haven't experienced any issues.

Great products, good customizability, tough, easy to keep clean

I ordered a pair of training shorts for my nephew on the 1st of June for his birthday on the 19th June. They were in stock ready to ship. On the 11th June I hadn’t heard anything. I contacted them and to give them credit they responded within hours saying they were working through backlogs. It would be sent out in the next 48 hours. Come 48 hours late still not sent. Contacted them again and they replied it would be sent out in the next 2 hours..I explained it was a gift and asked if they could expedite the package. I got no response. Another 48 hours and the parcel was sent.. 19 days after I had ordered it. Sad to say I didn’t have anything but a card and a promise to give my nephew.. really poor service.. still haven’t received the product. It wasn’t cheap.. let’s see what happens when and if it arrives…Summo sports Australia :(

These reviews are concerning in a sense ive ordered many items from summo and they have all arrived with in 2-3 weeks. Not that Im ever rushing the order. The material and fits are always spot on. Wash and dry great. Have had no issues with any of my gear. Recently ordered a Dragonball Z rash guard. Happy with the design and how quick it came. I support summo

SCAM ALERT: Ordered a single gi jacket on 26 May, billed in AUD with Sendle (an Australian courier) on the confirmation and a stated 7-9 working day delivery window. Three weeks on, nothing has arrived.

The story changes every time I ask. First a “backlog,” then the order had “shipped” and was “in transit,” then a tracking number that would be “active in 48 hours” but never produced a single carrier scan. The courier has been described three ways: Sendle on the confirmation, then USPS, against a policy that says my region ships via DHL or FedEx. Support kept referring to an “Australia warehouse,” but the order routes from their US hub in Virginia and nothing about the timeline suggests local stock.

When I asked for a refund I was told the $15 shipping couldn’t be returned because I’d used a promo code, a reason that appears nowhere in their published policy. After I pushed, that excuse was dropped and replaced with an offer of $15 in store credit, but only once the goods arrive. So they keep my money, I wait indefinitely, and any “refund” is tied to spending more with them.

If you’re in Australia, be aware that despite the AUD pricing and Australian courier at checkout, this ships from overseas with no reliable tracking and delivery well beyond what’s promised. I’m now pursuing a payment dispute to recover the full amount. Can’t recommend.

Great Custom bjj gi

Same as other comments, item arrived late, won't return, shocking all round.

Ordered t-shirt for a secret Santa on 4th December and messaged twice and called over ten days later with no response. Bad service and no even seen what I ordered terrible all around avoid at all costs

Wow I wish I checked the reviews for SummoSports before buying products from them, because they align well.

I ordered a no-gi top from them and it was awful quality, when I asked for a refund.. then shipped me a replacement, which was still as bad quality.
When I went to send it back to them, it took months to process the package. Now I've received the package back as it as "unable to be delivered", and SummoSports have said "we are unable to accept returns that have fallen out of the 14 return window".

Terrible experience. Now I've paid for a product that is useless, and postage for said product to whom the receipt wants none of it.

Complete trash website and response. I ordered it three weeks ahead and asked if it would arrive on time. They assured me twice that it would arrive and they were doing their best to get it to me, then they told me if I wasn't satisfied I could return it via mail and blocked my chat. Awful awful service.

DO NOT USE THEM

Worst customer delivery experience imaginable. It's has taken them weeks to send one little top. On top of that they make you download an app to track it, which is shite. BUT it gets worse. The app is more concerned about trying to sell you more stuff rather than helping you track your package.

BUT WAIT, it gets worse. When you finally do get to track it, it's with a company called "parcel2go.com". This company doesn't supply the product, not does it ship them. So you might ask, "hmm, what could they possibly do?" They provided tracking info for the parcel that is shipped from FedEx WHICH PROVIDES ITS OWN TRACKING INFO, so they are literally a useless company that's in the way, provides our of date info, to make life complicated.

FedEx provide a tracking number to them, they create their own tracking number off this to give to you.... I honestly can't think of a worse way to do things. Hugely disheartening experience at the lack of competence.

Summon sport I hope you see this. Here's a tip for the UK at least. ROYAL MAIL!!!

Never ever use these pirates. Ordered some shorts for my son, on 18th December was advised they would be delivered on 3rd January. Goods never received raised issues only to be told they had been delivered so I have to get a refund off the carrier, fed ex, they say they lost the shorts and that I need a refund off Sumo sports, asked again only to be told we don't refund you have to go to the carrier. Now getting refund off MasterCard as customer service is shocking
DO NOT ORDER FROM,SCAM

It’s a freaking scam company, two times I have ordered a gi and not gotten it, don’t buy from them, plus customer service ids a joke, if they answer it take months between reply’s, find another place to buy

Purchased a long awaited GI.. came in the wrong size (my normal size) but was gigantic on me. So I initiated a return with them. They made me pay shipping both ways ($50) total. Took 8 emails to even get the return approved. Got the GI in a smaller size. Fits much better. Smells great. But already has loose threads on the pant legs..

Will never purchase from here again.

Terrible company I ordered a personalised karate suit from summo sport! I have never received a suit or a refund after weeks of excuses! They owe me for a very over priced karate suit I never received,I agree it's theft and their doing it over and over again to people! Please don't order anything from this scam!

I'm giving Summo Sports a 4 as I ordered a full Galactic Grappler rashguard set, overall the quality feels good, however after one hour of No Gi grappling the stitching on the top frayed and the thread came loose, it's a small thing but I told them about it nevertheless and they offered an immediate replacement Free of Charge.

The online Chat was prompt with minimal wait times and they were helpful.

Overall, happy with the service and how quick they were to replace the defective product.

I'll see how I get on with the replacement product and if all goes well I'll order again.

If there was an option to give '0' stars I would choose that. Ordered a Gi for my son for his birthday. Delivery seemed a bit slow so I chased up- to enquire if it would be received in time for said birthday. Recieved an email assuring me that parcel would be with me in next few days. Parcel did not arrive, tracking info had not been updated for a week. Contacted again to express upset that parcel had not arrived for my sons birthday- as promised. However, the main issue was that my son wanted the gi for a competition he is due to take part jn at the weekend so providing it arrives in time for that, I'll take the hit. Was assured that this would be sorted. 24 hours later- tracking still not updated. Enquire again- to be given many long winded apologies that my complaint is being taken with the utmost seriousness and that the person (Wick) would personally oversee my package being delivered. Another 24 hours and still no progress. Message again- to receive another long winded apology and an assurance that the package would 'expedited' with urgency and I would receive an update by the end of the day. The end of the day has passed. No update received & no tracking updates (which in turn = no gi for comp tomorrow). Will never use again- absolutely shambolic and full of s**t!

Placed an order over a calendar month ago, order confirmed. But no tracking number, a month later still no delivery several emails stating the generic apologies etc still no order!! Threats of legal action etc etc receive an email for unforeseen circumstances order cancelled! Over a week later monies paid still not been refunded! Of which I now regard as theft! Legal action now being taken. Avoid this company like the plague!!!

Fantastic customer service really really kind gesture given.. Great to deal with