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3.2
Average
2 reviews
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SULTAN FRUAD!
I paid my delivery through amex, and the transaction was successful, but the store says the transaction is failed. literally i have a message from amarican express that the transaction is successful. they are not giving me a refund and no reply after talking to the customer support awful experience. might need to contact bank directly for this situation!
PLEASE DON'T TRUST SULTAN CENTER OFFICIAL APP OR WEBSITE.
THE CUSTOMER SERVICE CLEARLY SAYS WE CAN'T DO A REFUND OR THEY CAN'T DELEVERY. AS IF I DIDN'T ORDERED ANYTHING BUT JUST GOT MY MONEY TAKEN AWAY...
they also say "why you didn't use knet", WHAT IF I LIVE OUTSIDE NOT EVERYONE HAVE A KNET CARD!
I DON'T EVEN GET POINTS ON KNET WHY SHOULD I USE KNET!?
pissed of because the customer support talks to me like he knows everything and he doesn't wants to understand my side of story!
now started hating the whole sultan store because of this incident.
will not be shopping in sultan center physically even!
red flag ⛳⛳⛳
20 December 2022
Unprompted review
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