Nice place - but busy - Nice employees in general Super breakfast buffet And lunch / dinners Only at the pool side not helpfull. Only spanisch language speaking No balls( even soft small ones... See more
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I have bought two suits and some shirts from Suitopia - one tuxedo and one white linen summer suit and I couldn’t be more satisfied with the results. From designing the suits the way I wanted th... See more
Company replied
Company are now named Hockerty based in Switzerland which has terrible reviews. Customer service is all automated so you never have contact with a human. I asked for a refund they said they would hono... See more
I got the complete wrong suit who obviously was for another customer. Everyone can make mistakes but its how they try to make up for that mistake that counts. I have not yet been offered any form... See more
Company details
Written by the company
Suitopia offers custom fit clothing for any style, shape, size or age. The selected garment is tailored according to your individual measurements and is one of a kind. This means we have zero stock inventory and that each order is made upon request. Gone are the days with over production and unnecessary textile waste. Our mission is to produce wardrobe classics and favourites that last decades rather than seasons, with an honest production chain that doesn’t compromise the future for coming generations. Suitopia was founded in 2006. Since then we have dressed celebrities such as Phil Collins, been costume designers for movies such as the Hunger Games and now have more than 100 000 registered customers.
Contact info
Stockholm, Sweden
- info@suitopia.com
- suitopia.com
3.5
Average
848 reviews
Hasn’t replied to negative reviews
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Reply from Suitopia
Hi Johannes and thank you for your rating and review! We pride ourselves with sourcing ethical fabrics from around the globe, why your comment make us particularly happy!
Best,
Sofie
Excellent from start to finish
26 November 2021
Reply from Suitopia
Thanks Nicholas for your rating and review! We hope you'll create many happy memories in your perfectly fitted suit.
Best,
Sofie
Very long delivery time
Very long delivery time. Little information about when to expect the delivery.
The fit was sadly not as good as I had hoped for.
17 November 2021
Reply from Suitopia
Hi Björn and thanks for your feedback. Unfortunately the whole pandemic has affected supply globally and we are no exception. We will take your comments into consideration for future communication. Regarding the fit we do offer a Perfect Fit Guarantee for all customers which will ensure a garment which will fit you like a glove. We have contacted you by e-mail and will help you further from there!
Best,
Sofie
Outstanding service
Outstanding service. Originally ordered the wrong style of jacket. Customer service changed this promptly. Suit arrived around 2 weeks later. Very impressive quality, and it's the best fitting suit I've ever had. Superb.
15 November 2021
Reply from Suitopia
Hi Ashley! Thank you for an honorable review! We hope you'll have many great memories in your perfectly fitted suit jacket!
Best,
Sofie
The suit is a great fit
The suit is a great fit. My only other suit I bought at Kohl’s for fifty dollars, and I am glad to know that the difference in quality is visible even to a layman like me.
12 November 2021
Reply from Suitopia
Hi Henry! I am so happy to hear that you got to experience how a suit should fit like. If you ever would like to buy another bespoke item from us, feel free to get in touch with customerservice@suitopia.com to claim a discount prior purchase.
Best,
Sofie
Good job!
Will recommend to friends and most importantly I will continue buying from you guys. I know I can trust you and you deliver what you promise!
11 November 2021
Reply from Suitopia
Hi Alexander! Thanks for such honoring words. Having customers that recommends us to other is the ultimate evidence for our products and services.
Wishing you a great weekend ahead!
Best,
Sofie
This is my first custom made suit and…
This is my first custom made suit and it was a Great experience!. The suit was expertly made and the fit was nothing short of Perfection. Plan to order another suit within a few months. This suit was made for my only Daughters wedding along with the groom, best man and others placing their orders with your company. Thanks
11 November 2021
Reply from Suitopia
Patrick, thanks for your lovely review! We are overwhelmed by your kind words and would like to treat you with 10% off your next purchase. Just contact customerservice@suitopia.com and we will get you a discount code for your next purchase!
Best,
Sofie
Reply from Suitopia
Hi Christer and thanks for your recommendation! We hope you get to experience many funny moments in your custom fit clothing!
Best,
Sofie
Happy
I have received great service from all staff I have been in contact. However, I was surprised that minor changes required for the best fit came as a surcharge.
7 November 2021
Reply from Suitopia
Hi Pål and thanks for your rating, review and being a great customer! We believe there must have been some kind of misunderstanding - all our orders are covered by the Perfect Fit Guarantee, which means we will cover alterations up to 1000 SEK. My colleague, Viktoria, will contact you shortly with more information, but basically is all you have to do to send in some copies of your receipts of the alterations and a reimbursement will be made.
Speak to you soon again!
Best,
Sofie
Almost five stars
I loved the Suitopia suit buying experience. I ordered a black tuxedo; it came on time and fit almost perfectly except jacket sleeves. They were extremely wide, despite the measurements sent were correct. However, I took it to the local tailor who successfully made a correction and I received a refund for it from Suitopia, according to their Perfect fit guarantee. Viktoria from the customer service was fast, obliging and helpful during all the time. I give it four stars only because the fit was not perfect as it came.
6 November 2021
Reply from Suitopia
Hi Goran and thank you for sharing your experience! At Suitopia we pride ourselves with continuously improving our customer journey and producing high-quality garments. We also created the Perfect Fit Guarantee just to nail that fit. We are happy that you found a tuxedo that you will be able to create many good memories within!
Best,
Sofie
I ordered swatches to match my suit for…
I ordered swatches to match my suit for an a wedding I was supposed to be in and it took over a month to get them. Then after ordering my suit it came four weeks later and it was made incorrectly and didn’t fit. They said they’d replace it and after reminding and sending pictures multiple times of what I needed the new suit came the day before my wedding and made the same as the first one and I had no time to fix it meaning I was not able to participate in the wedding. The only positives I can find is that they refunded my money and that I will say that the quality is there unfortunately they just dropped the ball with the design.
21 October 2021
Reply from Suitopia
Hi!
We are sorry to hear that you have experienced this. We can assure you this is not our standard quality. We have included the Perfect Fit guarantee to ensure our customers to be satisfied and we recommend our customers to place their orders in good time prior events in case any adjustments are needed. Shipping is managed by DHL and unfortunately out of our control. Unfortunately they've experienced delays due to a covid outbreak on one of their major terminals - again we are sorry for any inconveniences this have caused.
Best,
Sofie
Great service and superb fit!
21 October 2021
Reply from Suitopia
Hi Henrik and thanks for your rating and review! We are happy that we've served yet another happy customer.
Best,
Sofie
One Happy Customer.....
Great customer service. I decided to have my wife assist me for my suit measurements, but we ended up making two errors, which made the suit jacket not fit properly for me. I contacted support, and a new jacket was made under the Perfect Fit guarantee, and they did their best to rush it to me for my daughter's wedding...it arrived three days prior to the wedding and fit it perfectly. Lots of compliments on the suit as well, great quality and a great fit!
12 October 2021
Reply from Suitopia
Hi Ken! So glad to hear you had a splendid day at your daughters wedding! Sounds like it was just as good as you imagined. We hope that you will get many more happy memories in your perfectly fitted suit.
Best,
Sofie
4/5. Really good value for money
Got a 4/5 experience with my 3-piece suit. The jacket was spot on and I was really happy with it. The waistcoat fit nicely but it felt a bit cheaper than my previous one from a Finnish company. Trousers were a bit too tight on the knee and thigh but I got them fixed by a local tailor.
Originally I ordered the suit for a wedding but the shirt I ordered as well came over a week later than expected so it missed the main event. That's why this was not a 5/5 experience.
Overall really good value for my money and I'll most likely order more suits from Suitopia.
11 October 2021
Reply from Suitopia
Hi Konsta and thanks for your review!
Great to hear that you got to experience a perfectly fitted suit - that makes us very happy! Don't forget to claim your Perfect Fit Guarantee, which will cover your alteration costs for the trousers.
As for the shirt delivery we are very sorry. DHL has experienced some delays recently due to a covid outbreak on a reloading terminal, which affects all shipping. This is unfortunately out of our hands.
We hope that you will experience many great memories to come in your suit and shirt!
Best,
Sofie
You had sewn in mongram in the same…
You had sewn in mongram in the same color as the lining so it was not visible. It was ordered in light blue but you sewed in black?
Regards Ronnie Wikner Ås/Sweden
11 October 2021
Reply from Suitopia
Hi Ronnie!
We have checked your order details and can see that you chose black and not light blue as the monogram color. If you would like to have new suit jacket with another color on your monogram we can of course help you to fill in the correct details as well as give you a discount of your additional jacket of 20%.
Best,
Sofie
Wasn't communicated that delivery is up…
Wasn't communicated that delivery is up six weeks. In this case 44 days
6 October 2021
Reply from Suitopia
Hi Jv and thanks for your feedback! Normally our production- and shipping time is 3-5 weeks. Unfortunately all the major shipping companies such as DHL, FedEx and UPS (which we are using) have had problems since August due to another covid outbreak. It is unfortunate that you and others are being affected, but unfortunately something we can not help.
We hope you will make many happy memories in your suit.
Best,
Sofie
It is my first experience with…
It is my first experience with Suitopia. I like the fabric and I like the suit. The sleeves are a bit shorter than I would like them to be. Delivered 5 weeks after the order. I think I will order more.
2 October 2021
Reply from Suitopia
Hi Valentyn and thanks for your kind review! Usually our tailors have spared and extra 2-3 cm on your arms, which can be folded down. Just visit your local tailor and s/he will help you out. This work will of course be covered by our Perfect Fit Guarantee.
We are looking forward to your next order!
Best,
Sofie
Wow!!!
Wow!!!
My suit came just in time and fit like a glove. I am very pleased with the quality of craftsmanship the tailor did on the suit. I will definitely be ordering more in the future. Thank you so much you made my wedding day special.
1 October 2021
Reply from Suitopia
Hi Manu and thanks for your amazing words! We are thrilled that your wedding day came out such a special one and are happy that we dressed you accordingly. We hope that you will enjoy even more memories in your suit within the years to come!
Best,
Sofie
The suit were poorly constructed and…
The suit were poorly constructed and the faults are not possible to fix with alterations.
22 September 2021
Reply from Suitopia
Hej Daniel,
Det är viktigt för oss att du som kund ska känna dig nöjd och glad över din nya kostym, vilket jag helt klart förstår att så inte är fallet. Vi har kontaktat dig per mail och hoppas att vi kan lösa det som du upplever som ett problem. Vad jag kan förstå av din lilla beskrivning ovan så är du kandidat för att vi ska genomföra en omproduktion av din kostym, som såklart täcks av vår Perfect Fit-garanti.
Vi hörs vidare per mail.
Mvh
Sofie
The shirts fit just as wanted
The shirts fit just as wanted, are well made and did not take too long to get here given the COVID world.
21 September 2021
Reply from Suitopia
Hi Stephen and thanks for your rating and review! We are glad that you're satisfied with your shirts - hope to see you soon again!
Best,
Sofie
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