Suitcase Travel Reviews 

159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for offering wonderful recommendations and arranging personalized holiday packages that suit all their travel needs. Consumers note that every single detail from international flights to comfortable local accommodations is handled with incredible care and professionalism. Though some people experienced unexpected weather issues or flight disruptions during their journeys, the support team quickly assisted them. Reviewers emphasize that ongoing communication is truly excellent and any questions are answered promptly before departure. Travelers found the entire booking process remarkably stress-free and would gladly book their future trips with these reliable experts.

What people talk about most

Holidays

Consumers find holidays to be a wonderful and stress-free experience, with a strong consensus regarding... See more

Service

Reviewers highlight positive aspects of service, noting that staff are extremely knowledgeable, helpful, and... See more

Staff

Clients share positive opinions on staff, highlighting their friendliness, helpfulness, and extensive... See more

Booking process

Customers had positive experiences with booking process, describing the entire arrangement as seamless,... See more

Customer service

People report positive experiences with customer service, noting that the team is very professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent independent family run travel company - covered by ATOL. My Norwegian Coastal Cruise was very well organised by Penny and Kelly who were not only very helpful but also very knowledgeable.... See more

Rated 5 out of 5 stars

We chose Suitcase Travel after seeing a recommendation on a FB group. We usually book independently, but so glad we went with them for our Norway BKB Havila trip. Mike and Lyn were really helpful and... See more

Rated 5 out of 5 stars

We wanted to do the Norwegian Coastal Express but were unsure which company to use and then we saw an article about the options by Suitcase Travel and so we contacted them. They were extremely helpfu... See more

Rated 5 out of 5 stars

Our recent trip to Norway was very well organised and immensely enjoyable. The trip involved flights, train and bus, and two cruises (one short on a fjord, one 12 days up and down the length of th... See more


Company details

  1. Travel Agency

Written by the company

Where is your suitcase going next? If you are planning on taking it to your next bucket-list destination, you must get in touch with us. Suitcase Travel are an independent family-run travel agency with full ATOL protection with a passion for travel. River Cruises | Hurtigruten Voyages | Iconic Rail Journeys | Bucket List Escorted & Independent Tours | Solo Travel | Star Clippers | Venice Simplon-Orient-Express | Northern Lights | Honeymoons


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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No recent history of asking for reviews

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4.9

All reviews

(159)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Thankyou Lynn for sort out problem

Had a few problems ,but hopefully now sorted out ,thankyou Lynn

13 February 2024
Unprompted review
Suitcase Travel logo

Reply from Suitcase Travel

Hi Lorayne,

We are devastated to receive such a review from a most valued customer and cannot believe how our relationship has got to this. It is not true that customers cannot redeem their points. The loyalty plan was closed back in 2020, as a result of the impact Covid had on our business.

However, customers can still redeem outstanding points against future holidays – but they must book a holiday through us, which sadly your mum has chosen not to do so on a few occasions. As per most loyalty plans, the points are not redeemable for cash.

Kind regards
Suitcase Travel

Rated 5 out of 5 stars

Holiday to Paphos Cyprus

Just returned from our holiday to Paphos Cyprus. As always , Suitcase Travel delivered our very specific requirements with ease. Nothing is too much trouble and we continue to recommend them to family and friends. Thank you!

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Just returned from our trip to Disney…

Just returned from our trip to Disney Florida, Mike and the team were fantastic in making all the arrangements. They took all the stress out of our magical adventure. Flights, accommodation, car hire all sorted. The service they provide is invaluable. Thank you so much.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Perfect honeymoon experience

They found us an amazing honeymoon, and took all of the stress out of organising things. I doubt I would have found something so perfect myself. Really responsive and helpful to questions also.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Suitcase Travel arranged the perfect honeymoon

I met Suitcase Travel at a wedding fair and we got in touch to discuss honeymoon options.
We had no idea where we wanted to go and our only real criteria was 'somewhere hot with things to do' (which is quite broad) but Penny was great at every step of the way, showing us a variety of options and finding us the perfect destination.
From the initial call where Penny presented us with lots of great choices, through to booking all the finer details of the trip and Lyn confirming everything, the whole team at Suitcase Travel has been fantastic.
They thought of everything and our trip ran smoothly.
A huge thank you to the whole team for arranging us the perfect honeymoon.

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Suitcase Travel.

We just got back from another fabulous holiday booked by Suitcase Travel. We travelled to Portugal for a five night break. We had the best time and the hotel ticked all the boxes for us. Fabulous spacious rooms with sea view, three pools, beautiful beach and delicious food and wine.

We cannot recommend this family run business enough whether it’s a short break or long haul to far away destinations they will be able to meet your needs.

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Recommend them

Mike, Lyn, and Penny are so helpful, and even when the companies they are working with are not so professional they always manage to get the right result

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing during every moment

Amazing during every moment. Was easy to book they helped us sort flights and accommodation for our trip to New York.
They were super helpful with any questions we had and sorted any queries. They message before our trip and after to check in. Would 100% recommend. Am already organising our next trip with suitcase travel

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I was looking for a Norwegian cruise and wasn't sure which to pick. Suitcase Travel came up on my browser and I emailed Mike who promptly came back to me with his knowledge of Norway. After a few discussions we decided on the 12 day coastal express from Bergen to Kirkenes and back again. I wasn't sure what to expect as it isn't advertised as a luxury cruise with entertainment etc. However the food was amazing, the accommodation on board was better than I expected and the staff absolutely great. Other travellers were like minded and were there for the nature and scenery which Norway offers.
I usually book my own travel but Suitcase Travel organised all of this for us including transfers and assistance at the airports, as we were taking a wheelchair. The holiday didn't cost any more than if I'd organised it myself, but it was packaged together and I was then ATOL protected.
Mike, Lyn and Penny were all really helpful giving good advice and it was great to know that if we run into any problems we could have contacted them.
Would definitively recommend using this family company when booking any travel.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Travel company

Suitcase Travel was recommended to us and we were not disappointed. They were easy to talk to and found us the holiday we asked for. All documents sent to us promptly and they were efficient when dealing with a query. We will be happy to book with Suitcase Travel for our next holiday.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Very personal service and unlimited patience from this company. Not being a seasoned traveller and a creature of habit when booking previous cruise holidays, Suitcase Travel will now be my first port of call for all future holidays. Cannot fault them.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Suitcase Travel booked our honeymoon

Suitcase Travel booked our honeymoon, which was a multi destination holiday. We were unsure where we wanted to visit exactly, however Penny gave us multiple options to choose from, and revised the options numerous times following our feedback. We also had a video call which made the experience feel very personal, where Penny gave us advice to help us make the best decision for us. When it came to booking it felt stress free and took all complications out of the booking process. Penny was our contact the whole time, which we also appreciated.
The whole process was easy from booking to departure.
We haven't used a travel agent before, however will defo look at using suitcase travel for our next adventure!

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

We booked our honeymoon to Egypt through Penny at Suitcase Travel and they were brilliant. All of our documents were sent in the post in good time. During the honeymoon there was an issue with the hotel and I emailed Penny for some advice and she emailed back promptly with some helpful suggestions on how to resolve the issue. The whole team have been great and Penny was so patient and understanding during the planning process as we changed our minds on the destination a few times! Thank you so much to all the team at Suitcase Travel, we will definitely book future holidays with you!

21 February 2023
Unprompted review
Rated 5 out of 5 stars

Hands on Experience

Mike, Lyn and Penny guided us through some very difficult times to achieve the No.1 on our bucket list.
We were given high expectations based on their own experience, but even these were exceeded by us. The Northern Lights are shining on this very helpful family business, who understand their customers' needs, to provide a successful outcome.

18 February 2023
Unprompted review
Rated 5 out of 5 stars

Hurtigruten Classic Round Trip Voyage

Thank you very much for organising our trip with Hurtigruten. We had a wonderful 12 days from Bergen to Kirkenes back to Bergen. Fantastic food, views of the fjords and trips ashore - we even saw Northern Lights - with the help of a camera! Friendly crew and passengers and plenty to do - barely had any time to read a book. Lots of interesting talks and other activities between the gourmet meals. It was a very reasonably priced trip of a lifetime so may be able to manage another in the future!

28 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very knowledgeable about Sri Lanka and was able to create a great bespoke tour with our specific requirements and within budget. Also impressed with the regular line of communication, so it felt like we were working with someone that really cared about arranging an experience we were really after. Would certainly use again - thanks Penny!

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Suitcase travel gave a bespoke service…

Suitcase travel gave a bespoke service from the start. We had a zoom call before we had even before we had made the final decision to book the trip and had all our questions answered. Specifics to the dates we were looking at ( over Christmas) Mike checked and got back to us immediately.
All arrangements worked extremely efficiently and we had an excellent holiday.
I would recommend Suitcase Travel to anyone.

20 December 2022
Unprompted review

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