Sugarvine Tables Reviews 

46
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

As a traditional restaurateur, I always doubted that an online booking system could work for my small community Thai restaurant. I only have x24 covers, with sometimes 2 sittings per shift, so it ne... See more

Company replied

Rated 5 out of 5 stars

We (Anatolian Grill - Manchester) were paying a huge amount of money for our previous online booking platform Quandoo as we were being charged per cover. Since taking up Sugarvine Tables we have saved... See more

Rated 5 out of 5 stars

We’ve been using Sugar Vine in our restaurant for over a year now, and the system has been absolutely flawless. It’s made a real difference in how efficiently we can turn tables, helping us mana... See more

Company replied

Rated 5 out of 5 stars

I've used Sugarvine now for 4 years and its an easy to use system thats great value for money and constantly having new features added. Clive and the team provide great customer service and are const... See more

Company replied

Company details

  1. Software Company

Written by the company

Flexible, easy to use and with no per-cover charges our online table reservation system increases bookings and revenue. From deposits to table management, Sugarvine Tables is the cornerstone of seamless table reservations for customers and restaurateurs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46 reviews

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4.5

All reviews

(46)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Great booking and table management system

We've recently signed up to Sugarvine as our online booking and table management system. It's very easy to set up and efficient to manage. Our bookings are way up and so are sales. It's saving hours of work and the back office assistance is also great. I would recommended it to anyone.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing tool for our business.

Amazing tool for our business.
I wish I had it months ago.
It has saved us hours of planning and has increased our bookings massively.
It's easy to use. The aftercare is amazing also.
I cannot recommend enough.

1 March 2023
Unprompted review
Rated 4 out of 5 stars

Great product and excellent customer relations

Great product and excellent customer relations. The software is simpler and can be a little restrictive functionality-wise, however that is only noticeable as I have worked with the likes of Resdiary in the past. Whilst Resdiary does have more functionality and is a little easier to use, it also comes in significantly more expensive. In the first year of using Sugarvine there has been further development, so it is nice to know they are always working on improving the product. Sugarvine is a great small business tool with most of what you need and very little that you don't. After being recommended by a former colleague, we trialled at my hotel and have since rolled this out to a number of other hotels within our group.

17 May 2022
Unprompted review
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Reply from Sugarvine Tables

Thanks for the feedback, always appreciated. Yes we have just finished another round of development and keeping the low price the same. With our marketing package, we're still the best value on the market.

Rated 5 out of 5 stars

Excellent booking system for small and medium businesses

We have been using sugarvine for almost a year and we love how simple and easy to use it is. There are also no hidden costs or %per booking and it does not drive traffic away from your own website. It also has functions for charging no shows and charging a deposit for bookings. Perfect for small and medium business.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, massive help for our business, extremely helpful staff. Strongly recommended

16 December 2021
Unprompted review
Sugarvine Tables logo

Reply from Sugarvine Tables

Appreciate the feedback, glad we cane be of help.

Rated 5 out of 5 stars

Excellent simple to use system

Excellent low cost, easy to use table reservation system - ideal for a small single site venue such as ours. The technical support is always speedy and efficient too.

14 December 2021
Unprompted review
Sugarvine Tables logo

Reply from Sugarvine Tables

thanks for the feedback, we really appreciate it!

Rated 5 out of 5 stars

Great new online booking system

We recently signed up to Sugarvine as our online booking and table management. Wow, its been a revelation!! So easy for staff and customers to use, table management and turning tables is now so much more efficient. Our bookings are way up and so are sales. Back office is also great. Any question I have is always answered really quickly. Totally recommend this system

26 November 2021
Unprompted review
Sugarvine Tables logo

Reply from Sugarvine Tables

We appreciate the feedback. thank you

Rated 1 out of 5 stars

Twice we have booked tables via…

Twice we have booked tables via sugarvine and yet when we turned up the restaurant weren't expecting us. Problem is SV don't always send text or email confirmation, they just say don't worry if you don't get one as its definitely booked. But it isn't!

23 August 2021
Unprompted review
Sugarvine Tables logo

Reply from Sugarvine Tables

Thanks for the feedback. All the restaurants that take our booking system also have a back end digital diary and table management system. This is where they check for bookings and they do get an email also. It may be that the venue didn't check their diary. Some restaurants also use a paper diary in tandem with the digital system and that can create problems too. Let us know which venue this is and we will look into it for you. Best regards Sugarvine

Rated 1 out of 5 stars

I contacted Sugervine to replace my…

I contacted Sugervine to replace my current booking system and asked if I could try it with my restaurant configuration, unknown I accidently agreed to purchase one years subscription.
When I had a chance to really use the software I found it lacking in a lot of areas and a very un-user friendly piece of software which doesn't update the diary automatically which caused numerous problems.
After this I decided this is was not a patch on the free booking system integrated with my epos system, and told Sugervine that the software wasn't good enough and had flaws, this is when I found out that it wasn't a trial that I had agreed to purchase the software over the phone and they back it up with the threat of court action I paid the amount of £720 so to stop the emails and the threat of court action.
If you are looking for a restaurant booking system I advise you to look else ware as I paid the money but the software is not good enough to use.

Parkside Hotel

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Recommended Low Cost Booking Solution

"For some time our hospitality clients have provided on-line bookings on their websites via national portals, however it is now more important than ever to help reduce operating costs. So the no-booking-fee SVTables solution means our clients can deliver a simple pre-booking solution to their diners, as well as benefiting from the functionality back-office support, but at no extra costs." Recommended by James Day of Hospitality Solutions Provider: greatestbritish.org.
"It's already saved us £100's prior to lockdown at The White Hart, and now with our other newly converted site The Water Rat, both in Ironbridge, we anticipate saving £1000's over the year, which we can use to invest back in the business during these challenging times'. The system does track and trace too and helps us safely manage tables. We would recommend Sugarvine Tables" comments Alex Nicoll of Ironbridge Pubs.

11 August 2020
Unprompted review
Rated 5 out of 5 stars

Sugarvine - Excellent Booking System and Cost Effective

Sugarvine, for me, is an exceptional
and easy to use booking system which has moved our business forward in the last few months since using it. It’s far more cost effective than some of the more well known booking systems and their staff and owners are really helpful.

5/5 from me!

13 January 2020
Unprompted review
Rated 5 out of 5 stars

Great table booking widget!

We (Anatolian Grill - Manchester) were paying a huge amount of money for our previous online booking platform Quandoo as we were being charged per cover. Since taking up Sugarvine Tables we have saved hundreds of pounds per month with their flat monthly fee of £50. We have lost no covers and their back end system works well for us, as does their marketing. Service has been prompt too. I would recommend Sugarvine to other restaurants.

13 January 2020
Unprompted review
Rated 5 out of 5 stars

I have received fantastic service from…

I have received fantastic service from Sugarvine. I feel that they cater for all businesses large and small. Clive and Adam are always at the end of a phone to help and they really probe into detail which goes beyond mentioning . They have supported me in all areas and giving that personnel advice. Great touch that's what we customers want.
I would truly recommend Sugarvine for their continued support and guidance in helping every business succeed.

23 September 2019
Unprompted review
Rated 5 out of 5 stars

Great value

Great value, excellent customer service, some limitations but nothing that gives us a great issue. I would recommend to anyone.

17 September 2019
Unprompted review
Rated 4 out of 5 stars

Excellent value for money

Sugarvine does exactly what is says on the tin, and are excellent value for money. Clive was very flexible with us as we opened our restaurant with limited funds and the online booking system while basic, does the job and is very easy to use. Would highly recommend for small independent businesses. Thank you sugarvine!

9 September 2019
Unprompted review

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