Sugarbabycare Reviews 

707
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 180 reviews, most reviewers were unhappy with their experience overall. Many people felt extremely frustrated because they were automatically enrolled in recurring subscription plans without permission after making a single online purchase. Consumers also noted that stopping these unwanted charges proved extremely difficult, as customer support often failed to respond or assist properly. Some reviewers were satisfied with the actual skin care products. Customers mentioned that items like the facial cleansers and serums effectively helped reduce acne and dark spots with consistent use over time. A few people also appreciated when support representatives quickly resolved shipping delays or order delivery issues.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a high level of disagreement regarding its... See more

Subscription

Reviewers mention negative feedback about subscriptions, reporting unexpected recurring charges after making... See more

Payment

Clients share negative opinions on payment, reporting widespread frustration regarding unexpected recurring... See more

Order

Consumers express frustration with order experiences, reporting that single purchases sometimes resulted in... See more

Cancellation

Users describe negative interactions with cancellation processes, frequently noting unwanted automatic... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Made a one time purchase of the glow wash, i cannot tell if the product is good or not because i barely use it. The reason i give the 2 stars is because not even a month yet since i received the produ... See more

Rated 2 out of 5 stars

I wanted to try this product one time. ONE time, to see if it works for my skin. I went to purchase one time, and got signed up for a subscription somehow. I did not realize it until I saw a charge f... See more

Rated 2 out of 5 stars

SugarBabyCare entity has a poor business practice for "manipulating" customer bank account without actually subscribing the interval shipped orders. It owes me sixty-nine dollars and ninety-six cents... See more

Rated 2 out of 5 stars

Products work okay, DO NOT GET ANYTHING THAT REQUIRES A MEMBERSHIP SUBSCRIPTION. THEY WILL CONTINUE TO CHARGE YOUR CARD EVEN AFTER YOU WRITE SEVERAL EMAILS TO CANCEL. AVOID SUBSCRIPTIONS.


Company details

  1. Cosmetics Industry

Written by the company

Clean feminine care


Contact info

2.3

Poor

TrustScore 2.5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(707)

172 reviews in the last 12 months

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Rated 1 out of 5 stars

Where's my refund/cancel subscription

I ordered face wash from sugarbabycare. One of the face washes pump didn't work and they charged me for and sent me product I never ordered. I can't get anyone to email me back and it's on a subscription evidently. I can't seem to cancel it, there's always an error so I'm constantly being billed.im contacting the Better Business Bureau

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on one time payment was charged…

Ordered on one time payment was charged 64 dollars an I didn’t subscribe they should have a class action lawsuit cause it’s misleading and stealing from customers I’ve messaged customer service an called as well no response poor customer service

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I have called, emailed for over a month, and submitted a request through the website. I continue to be charged monthly for a subscription I never signed up for (only purchased a one time product initially), and the website wont process a cancellation.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Predatory business practices

This company is the most unprofessional. They cannot be trusted with you financial information. They entered a subscription on my card and refuse to cancel it after months of attempts to get it resolved. They never answered my complaint to BBB. Do not buy from them. I am going to continue to report their organization for predatory business practices.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

SCAM Business

Do not! I repeat, do not order from this "business". I ordered one product, the Tumeric Face Wash and they signed me up for a monthly subscription without my authorization. For the past 4 months they have been trying to debit $39 fom account. I have sent email after email and have received no response. I also tried to contact them using the chat bot and not one response. I stayed with chat bot over 10 minutes.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Unauthorized subscription!

This company has put me in a subscription I did not ask for. I have written them several times. However, they are still taking money from my bank. I am so frustrated by this. I would not recommend you ordering from them because they are going to continue taking money and sending their product which is not all that.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

2nd chance

I haven't had a chance to use the skin care just yet. However I did order my on own and someone in my apartment decides to take it and not bring it back. I reached out to sugarbaby and they insured me they would resend my order. I even gave them a different address so I knew my order would come and they agreed. So I'm looking forward to receiving my order. I will definitely come back to review the product.
Thank you

2 May 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I received emails with a tracking number and it’s on the way notifications. The product never came and now the tracking number does not exist. The company does not answer the telephone. I completed a one time purchase and now it say I have a reoccurring subscription when I never received anything.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Run.

Please don’t purchase anything from this scam of a company. They fraudulently charge your card after you request a STOP or PAUSE to the subscription. You must call your bank and stop all payments or request a new card number.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Thieves!

I purchased their product one time and they put me on subscription. I asked once for them to take me off. Nope. Another charge. I asked them again to take me off. Nope. Another charge. I had to call my bank and have them blocked. No one ever responded to my emails. Thieves!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Honest review

Honest review. This product works well with consistency. My order was $156 one time. I saw several reviews saying they were tricked into a subscription. I haven't had that problem. I love their face wash and vitamin C serum.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Stealing

I placed a order for my daughter's birthday. Paid in full. The following month I noticed my account was charged again. Thinking maybe I did something wrong I went in to cancel. There is no way to cancel. The system wont allow you to cancel. I've reached out to customer service over 10 times with no response. This month they attempted again but I blocked my card. This attempt was twice. Since they didnt receive payment after 2 attempts I thought they would leave it alone but I see they just pushed the payment out 2 days.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Never signed up for a subscription

Never signed up for a subscription, tried emailing , chatting & calling can’t get a response. DO NOT ORDER from this company. Now Will have to cancel card . 3rd order getting ready to be shipped after leaving 5 phone messages & 5 emails advising them to cancel subscription.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

The communication with this company…

The communication with this company sucks!!! I made a one time purchase, for the past 2 months they have been billing me without my consent. I’ve emailed twice for a refund, I’ve gotten no response. I can’t even give you a review on the product because I’m still on the first order… I don’t even use it. I didn’t even want to give 1 star. Don’t waist your time or money!!! Nothing but a headache.

24 April 2026
Unprompted review

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