Sufitravelandtours Reviews 

119
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude. Many also highlight the exceptional customer service, noting the efficiency and care provided during the booking process. Reviewers appreciate the personalized approach, quick responses, and smooth travel arrangements. People often describe the service as outstanding, with agents going above and beyond to ensure satisfaction. The overall experience, including ticket and hotel bookings, is frequently noted as smooth, stress-free, and enjoyable. Consumers value the company's dedication to providing excellent service and support throughout their journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their responsiveness, reliability, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding and top-class... See more

Booking process

Clients share positive opinions on the booking process, with many praising the efficiency and care taken in... See more

Customer service

People report positive experiences with customer service, highlighting responsiveness, reliability, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just got my tickets from Sufi travels and I want to say massive "thank you" to Mohammad Maaz! Honestly, this agent has the patience of a saint! And he is a very personable individual too! I was a... See more

Rated 4 out of 5 stars

"I recently had the pleasure of interacting with Muhammad Shahzad, the customer service representative, and I was thoroughly impressed! Muhammad was incredibly knowledgeable, patient, and helpful... See more

Rated 5 out of 5 stars

Dear Sufi travels I wish to use this opportunity to display a satisfying approach working with your client; Muhammad Shazad. Shazad is very nice and respectful all through these moments of flight boo... See more


Company details

  1. Airline Ticket Agency

Written by the company

Sufi Travels is Best Travel Agency in the UK. We provide fast, quick and reliable services e.g, Cheap Flights, Hotels, Umrah Package etc.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(119)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Muhammad Shahzad is an exceptional…

Muhammad Shahzad is an exceptional travel consultant who consistently delivers outstanding service and expert travel guidance. From the very beginning, Muhammad Shahzad demonstrated professionalism, attention to detail, and a genuine commitment to making the travel experience smooth and hassle-free.
What sets Muhammad Shahzad apart is his ability to understand clients' needs and provide the best travel solutions at competitive prices. Whether it's planning itineraries, arranging bookings, or offering travel advice, Muhammad Shezad handles every aspect with efficiency and care.
I was highly impressed by Muhammad Shahzad's responsiveness, reliability, and dedication to customer satisfaction. His expertise and friendly approach made the entire process stress-free and enjoyable.
I would confidently recommend Muhammad Shahzad to anyone looking for a knowledgeable and trustworthy travel consultant. Muhammad Shahzad goes above and beyond to ensure every trip is well-planned and memorable.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Good travelling company

I am good travelling through your company I did not have any problems both ways. The company is good and I do appreciate it try to improve more and more people will turn to your company thanks a lot

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I want to give a very special review…

I want to give a very special review for Muhammad Shahzad. He is the best travel agent in the world. He is very well trained, highly professional, and provides the best quality service.

Muhammad Shahzad is very friendly and kind. He always listens carefully and helps in every step. His way of dealing with customers is excellent, and he makes everything easy and stress-free.

His service is top class, and he always gives the best advice and support. I am very happy with his work and truly appreciate his effort.

I strongly recommend Muhammad Shahzad to everyone. If you want the best service and a smooth travel experience, he is the best choice.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Sufi Travel and the agent Shoaib Akhtar. I paid £300 for a ticket, but the ticket was never issued. Despite multiple attempts to contact them, I have not received any refund or a clear response regarding my money.

This situation feels extremely unprofessional and concerning. Taking payment without delivering the promised service and then failing to return the money is unacceptable. I would strongly advise others to be cautious when dealing with this agency.

I am still waiting for my refund and hope this issue is resolved as soon as possible.

28 March 2026
Unprompted review
Sufitravelandtours logo

Reply from Sufitravelandtours

Hello Zaid, we are very surprised and are moved to heard you have gone through such a circumstance. Allow us to confirm you that we have tried locating any payment made under your name but we were unable to locate. In fact we have also checked in our customer base if we have received you as a customer which was also not the case. We could have processed a full refund if we had received your money as we do not have any cancellations if the product was not purchased.

Rated 5 out of 5 stars

Muhammad Shahzad Was very very helpful…

Muhammad Shahzad Was very very helpful in dealing with my ticket issues.
Muhammad Shahzad Is also very respectful and responsive whenever he is talking to me.
Muhammad Shahzad is a very valuable person for the company.
Muhammad Shahzad is a very professional, experienced and well trained and also very honest and patient with me.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a good experience with Muhammad…

I had a good experience with Muhammad Shahzad . He was very friendly and experienced. He made my booking go very smoothly and I am happy to deal again with him for any destination as well as recommending family and friend. Muhammad Shahzad has very good customer service skills.he is very valuable for your company and I know that I wouldn’t be disappointed if I recommended someone to him.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Muhammad Shahzad

Muhammad Shahzad, provided outstanding service with exceptional attention to detail, making the entire travel experience smooth, stress-free, and truly enjoyable.”

Muhammad Shahzad demonstrated professionalism, reliability, and excellent knowledge, ensuring a perfectly planned trip from start to finish.”

Highly recommend Muhammad Shahzad for his excellent service, clear communication, and commitment to customer satisfaction.”

He tried his best for 3 hrs every day to look for flights. He's the best for me

Thanks to Muhammad Shahzad, our journey was seamless and memorable—his dedication and support made all the difference.”

I will refer my friends and family to him.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Muhammad Shahzad made my trip possible…

Muhammad Shahzad made my trip possible on the 23rd December 2025, he is one of the best people I have worked with.

When we couldnt see a flights,Muhammad was there day and night hour by hour trying to look for a flight even though there was none to Nigeria, as I was also going through a tough time.

I missed my flight a few days back but he was still there to support and make my trip to Nigeria possible, Muhammad is such a good person. Muhammad is the best, I am telling you he has a very good heart, he cares about his client's happiness. He is so wonderful. I am so grateful to him, he's sacrificed his time just to make his clients to happy. He is not wicket and selfish because of money.

Even when I got angry at him for not seeing a flight for us, he still didnt give up and he did all his best to booked a flight for us on 23 / 12 /25. He is the best.

Muhammad knows how to help and support his clients, he is genuinely a very good person for this job, I appreciate and respect him so much for his help.

Thank you Muhammad Shahzad

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Muhammed shazhad

Muhammed shazhad, is really a avery profitional, young man with fantastic customer service, paciente and kind.
It was possible to help even after is closing time Mr Muhammad shazhad as epend extra hour to help me with my fly ticket. Thanks Mr Muhammad shazhad.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience

Had a great experience . Agent Rose was brilliant. Even when I thought I won't be able to get a flight she stayed beyond her finish time and assisted to book me a flight so thank you Rose. My flight was very smooth and on time. I'll recommend it and I'll be using it for all my future flights ✈️.
Thank you Rose

25 November 2025
Unprompted review
Rated 4 out of 5 stars

"Exceptional Customer Service with Muhammad Shahzad"

"I recently had the pleasure of interacting with Muhammad Shahzad, the customer service representative, and I was thoroughly impressed! Muhammad was incredibly knowledgeable, patient, and helpful in resolving my query. He went above and beyond to ensure I was satisfied with the outcome.

What stood out to me was the company's commitment to providing top-notch customer service. Muhammad's friendly demeanor and willingness to listen made the experience truly great.

Overall, I'd highly recommend this company to anyone looking for excellent service. Keep up the fantastic work, Muhammad and team!"

2 December 2025
Unprompted review
Rated 4 out of 5 stars

I just got my tickets from Sufi travels…

I just got my tickets from Sufi travels and I want to say massive "thank you" to Mohammad Maaz! Honestly, this agent has the patience of a saint! And he is a very personable individual too! I was a very anxious customer but he kept calming my fears and answering all my questions. There was no request too much for him. In the few days that I dealt with him on the phone, it felt like I had met him before already. He was extremely patient and polite and I know I really did stress him out but he wouldn't buckle. He was whole heartedly committed to this sale that I was at first very doubtful of his sincerity( but I see now that was just his sales method). Even though I was feeling uncomfortable dealing over the phone and also when different agents were calling me randomly at the beginning, he calmed me down and also encouraged me to proceed with my booking. He held my booking immediately I paid the initial deposit of £20 , gave me evidence and was also alert to help me update my booking to the best and cheapest deal. Well done to you, Maaz! You deserve an award for exceptional service. Now I am looking forward to my trip. God bless you!
Elizabeth
P.S
I am not usually one to write a review( this is possibly my first ever) but I did promise myself to leave a good review after dealing with Maaz for the past few days because he deserves it. I would have given this a 5 star but for the anxiety that I honestly felt most of the time for dealing on the phone. I personally think this would have not been the case if this company had an office I visited instead of dealing on the phone and email.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Muhammad Shahzad is an excellent and…

Muhammad Shahzad is an excellent and highly professional travel agent. I booked both tickets and hotels through Muhammad Shahzad, and everything was delivered smoothly. The quality of his services is outstanding, and he is always reliable. I always contact Sufi travel and tours specifically for Muhammad Shahzad because he is not only professional but also very friendly and caring. Highly recommended! He is such a very trained and experienced agent. I wish him all the best and good luck. Whenever I need tickets or hotel bookings, I will always contact Muhammad Shahzad.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

I would like to extend my heartfelt…

I would like to extend my heartfelt thanks for the outstanding service your staff Mohammed Shahzad, The assistance i received was not only prompt but also executed with exceptional proficiency. Mohammed shahzad, Your commitment to delivering high-quality service in a timely manner is greatly appreciated and has not gone unnoticed.Mohammed Shahzad is a nice and friendly person be blessed

26 November 2025
Unprompted review

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