Sue Ryder Reviews 

If I could give these clowns zero I would.

Offered them a near perfect item, sent them photos and they accepted the offer. I got up at 6.30a.m to make sure I, and the item, was available.

When the driver turned up, he said he couldn't take it because it had one tiny, and I mean tiny, very faint mark on it.

What do they want for free?

No reflection on the driver, he was very apologetic but said he'd "get into trouble" if he took the item.

If you want your time wasted, I'd highly recommend interacting with these clowns. Otherwise, avoid.

I bought some cups & saucers from this shop in August. My fault for not checking and the ticket said 2 were damaged. When I got them home, 5 cups were damaged and the plates were missing. I rang up to speak to an assistant and was rudely dealt with. Whenever I go in this shop, they are always having a go about someone of something in a loud voice. Their service is appalling. But to be ripped off so openly is another step. I wrote to the Head Office to express my disappointment. They said someone would get back to me which of course they did not. This was August. Avoid this branch at all cost. If you are raising money for charity, you still have obligations.

Evasive Manager at Farnham shop.
Booked online donation of 3 seater sofa 2 weeks ago and unfortunately today when it was meant to be picked up,no one came to collect.
On speaking to the Manager at the Farnham store this afternoon she insisted that there was no booking logged. I had a screen shot of booking and l presume there was an error after l had booked, technical or human.
Rescheduled another collection date for Saturday and attached photos as requested.
This afternoon received a call from the Manager to say that slot wasn’t available and would have to wait another 3 weeks, not a problem.
Then she decided to be honest and said the sofa was old fashioned and not what she felt would sell.
Ok, l’m not offended the furniture belongs to my 93 year old father who has just been discharged from hospital and needs to downsize.
Instead of being evasive and not honest with me she has wasted my time and hers. This individual needs to be trained in communicating in a honest and truthful manner.

Went to Sue Ryder charity shop in Banbury, Warwick rd.
Jackie the manager was very welcoming, helpful and friendly. Jackie clearly values her customer care and was very proud of the shop.
Myself and my friend had travelled from South Wales for a camping trip and often seek out Sue Ryder charity shops in the area. We were not disappointed.
Many little finds were had and it was a pleasurable experience browsing the products which were clean and cared for.

Thank you, we hope to be back next year!

Hello to all,
Our Market Drayton shop is absolutely tops!
I am disappointed by those who feel the need to write bad reviews about other shops. Remember folks that you are supporting a CHARITY. You should give as much cash as you can for items even if you suppose they are cheaper elsewhere. Also remember that staff are VOLUNTEERS. They are entitled to be a little grumpy now and then.
Lets all show a little charity!!!!!

Absolutely appalling on line ordering system & customer service back up.

I've just spent the good part of an hour trying to order an item.

It took SIX attempts for the payment to be processed & the helpline was a joke - a recorded message disconnected immediately after requesting me to send an email.

On my final attempt, I forgot to add a donation but c'est la vie, the experience has put me in such a foul mood that I'm not feeling particularly charitable at the moment & I certainly hope I never have to use this service again.

Pah!

I popped into nuneaton store and what a great store, everything £1 except new goods, friendly staff and very welcoming

Following the death of my mum, I needed to empty her house - Sue Ryder were professional, polite, and really good at letting me know when they were coming and also who they would send in advance - can't fault them. Thank you for making something that could have been distressing straight forward

I very rarely feel the need to complain about things, but I and my sister in law recently visited Sue Ryder in Saltash in Cornwall, we had spent all morning quietly sorting out things as I am downsizing my accommodation, I have also recently been diagnosed with a heart condition, so was not wanting to rush. Having checked opening time's on the website we drove to the store, outside the store was a sign saying donations accepted whenever the store is open, we did also ask a lovely young volunteer within the store if it was ok to bring things in, she explained that they encourage people to bring donations in the morning, but as we were there we could leave our offerings there this time.
I took one of the trolleys, loaded it up and took it to the back room and started to unload, whereupon an older woman said very loudly" did anyone tell you that you could bring that in here?" I informed her that we had been told we could - I then received a very unfriendly lecture on how it was not convenient for them at that time and we needed to bring it back another time. After some discussion she reluctantly agreed to keep the donations I had already unloaded, but my sister in law was instructed to take her trolley back out and we had to put the rest back in the car.
We left and went to Banardos who were very welcoming and grateful- certainly know where I will frequent in the future!

The worst customer service I have experienced in charity shop which is based 9, Portswood Centre, Portswood Rd, Portswood, Southampton
I just can not believe each time Im coming to this shop I have never been acknowledged or welcomed.
All I can see is Manager with 2 other employees sat on the sofa drinking tea or coffee chatting and gossiping .
No one ever offered a help.
How come the Manager still keeps her job?
When you ask for assistance as things are located so high you cant easily reach but they are busy chatting and gossiping on the sofas which are in the shop for sale.They are unpleasant, rude and arrogant.Clearly too many people " working" there as they seem really bored.
How come the Manager kept her job for whole this time as in place like this you would expect friendly and helpful staff. This place is the worst shop amongst Portswood charity shops. I wonder if the Manager of this shop working there for punishment?
As the person who replied to me from Sue Ryder claimed that it wasn't clear which charity shop I wrote review of I provided an exact address.There is only one Sue Ryder charity shop in Portswood Southampton so there should not be any doubt which shop I have mentioned.
Also I have receipts from that shop as proof, as I have shopped there before and had similar experience so Im hoping I gave enough evidence this time and my review won't be flagged and removed from this platform.
Thank you.

Went into the Finchley/Ballard’s Lane with a large sack of wooden toy donations. Two shopkeepers saw me as I walked in and proceeded to walk in the opposite direction.

I thought it was a bit odd, but waited until one of them returned, greeted her and happily handed over the sack explaining they were all individually packed inside for ease. The woman didn’t say hello back, took the sack, turned around and walked away with it without any type of response. I thanked her for her troubles and still not a word.

I appreciate it was an hour from closing and the job is a demanding one, but I walked out having thanked someone for allowing me to donate with not even a hello in return. I wasn’t expecting masses of appreciation at all, but acknowledgement of our interaction is warranted.

Not sure it’ll be my first stop on the high street in future!

Dear Sue Ryder (Shinfield Road, Reading),

Just a quick note to thank Davina who was lovely, charming, and commercially astute since she encouraged me to buy some lottery tickets after I had delivered a few items!

Regards,

Ian

The two chaps who turned up( a bit earlier than I had expected) were efficient, courteous and took items other than those I had listed. Thank you.

I contacted Sue Ryder as I had several items of furniture to donate from my mother’s house, as she had recently gone into a care home. The furniture was in good condition and perfectly saleable. I sent photographs of the items beforehand as well. When the collection company arrived I was told that three of the five items had been declined by the shop. According to the collection company this is a common occurrence?! The shop didn’t have the basic courtesy to notify me of this beforehand (which apparently they are supposed to do) this was incredibly frustrating as I was obliged to drag the heavy furniture down from upstairs for them to collect. So I was left with three items of furniture I now have to find a home for. This is doubly irritating as I had previously turned down an offer from someone else for these items in the belief Sue Ryder would take them. I don’t think I’ll be donating to them again any time soon. All in all a very frustrating outcome.

A cute little shop with lovely employees. The clothes are very cheap and the antiques are adorable <3

The worst charity ever!! They let me down so badly! They have no idea how to treat donors!!!i bookednonlibe uploaded pictures of furniture I wanted to date and they confirmed the were coming and when drivers turned up told me that they had been told not to accept my furniture!!! BUT at no point did they think it would be right to inform the donor that all furniture pieces would not be picked up. I even cancelled another charity due to pick up the following day . It is a disgrace how they treat people who want to give for a good cause. Then why did I go through trouble to take pictures of everything uploading them and confirming they are coming only to be told they would not accept any of it . So so rude Do Not give to them

*******Edited to ask how you can suggest I abused the driver and staff??? It was your driver that was abusive to me! I will be taking this further*********

I am shocked at the appalling service I have received from the Sue Ryder shop in Deal. I bought a washing machine which was faulty immediately that it was plumbed in. I rang the shop and they said I had to call the insurance people (seemed odd as surely if faulty should get refund) did this and an engineer came out. Said the bearings had gone and it wasn’t financially viable and so I was sent a replacement washing machine. Low and behold this was faulty too, I again called the insurance company who came out and it was the same story, unviable to repair. By this point I’d been into the shop to explain what had been going on, they said I was very good to have tried twice. They then said they would arrange for the washing machine to be collected. They said there was no rush as I needed to find some money to get a new one (wouldn’t get money back until machine returned and needed to have new one on order) stayed in regular contact with the shop who said it was fine. Jo the manager did say to me that the fact I was still using the machine raised the question of if it’s faulty???? I said it’s the bearings and they could go anytime ( let’s not forget the insurance company they use were the ones that said it’s faulty). Jo then called me Wednesday this week and said she was off until Friday but would call me with a day for collection next week. I then had a call Thursday from Kerry to say it was being picked up Friday! Complete contradiction from what Jo had said but I said that was fine.
Fast forward to this morning, I received a call from the driver to say they were on there way, all was fine.
Then get another call to say they can’t find my house. I explained where I live and he said in an extremely rude fashion that he doesn’t come from around here and that means nothing to him. I asked where he was and in an aggressive fashion said he’d already told me! He then hung up on me.
I called Jo at the shop and I’m sure I sounded shaken, I said I wasn’t happy about this man coming into my house. She said in an extremely aggressive way that they wouldn’t be collecting it if they don’t take it now. I said but they can’t find my house what do I do? She had no compassion for what had happened, didn’t offer to call the driver to see what was going on and was just extremely rude especially with what I’ve put up with from them. My partner went to find the drivers and found them right near our house, feet on dashboard on phones. He tried to explain its frustrating due to the fact this is the second machine etc. They said he was rude and wouldn’t be collecting the machine! My partner asked them 4 times to please collect it they refused. They sat outside my house taking my partner picture! Jo at the shop said they would only collect it if we apologised?? We had nothing to apologise for. No has said she has recorded me shouting at her on the phone, what she hasn’t recorded is what she was saying to me. I am so appalled at the level of service I have received. They have refused to give me back my £30 delivery for the first machine and I now have to pay another £35 for the second machine to be collected tomorrow!! It’s unbelievable and I’m afraid I will be advising everyone I know to not ever buy white goods from them

Donations were accepted with enthusiasm and the manager was incredibly appreciative of our donations, which was very welcoming and makes me want to re-donate here (Angel Islington branch). No suspicious accusations about what donations you're bringing in etc (as I have experienced elsewhere)!

Lovely shop and when I went back my items were priced very reasonably.

Excellent furniture collection service offered by the Leeds Meanwood branch. Received a telephone call on day of collection (09/07/2021) from the collection team 5 - 10 minutes prior to arrival to give me a heads up they are on their way. Very friendly, chatty and collected with no quibbles! Would recommend.

I had a truly horrible experience today at the catford branch London Se6. I've shopped at this branch for years and love it.

However the managers behaviour at this particular branch is awful and very bizarre!

I was on a phone call while the manager scanned through my items, she thought i was speaking to her said 'WHAT?!', i explained i was on a phone call. But in any event 'its not "WHAT" its pardon' She proceeded to shout at me saying how rude i was for speaking on the phone, i replied by asking her to stop shouting and said how i shocked i was by her terrible customer services.

She then stormed off in a rage off and got another member of staff to serve me, i pleaded with the other staff memeber to tell her how devastating her behaviour was.

The guys working at the shop then said this behaviour was totally normal and "who do you complain to, shes the manager!"

Its wonderful to have a charity shop close to home, with such a meaningful cause, im reluctant to say it...but i wont be returning. Micro agression and initimatdation isn't something i want to experience ever!

To clarify all other staff are doing a great job.