SuenoReviews 

2,578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty, sturdy construction, and comfort. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and professionalism of the delivery teams who often assemble items and remove packaging. People also commend the overall service, from easy ordering processes and helpful communication to the provision of free fabric samples and accurate tracking. Some people were dissatisfied with the delivery team's attention to detail, specifically mentioning dirty hands during assembly. Additionally, a few customers experienced issues with headboard compatibility and installation, where new bolts were not suitable, leading to an unresolved situation.

What people talk about most

Product

Customers had positive experiences with product, expressing high satisfaction with the quality and design of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication... See more

Quality

Users consistently express high satisfaction with the quality of products, often describing them as... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as outstanding, excellent, and... See more

Order

Clients share positive opinions on order, highlighting an excellent and hassle-free ordering process that is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a gorgeous bed. First we orderer free material samples. Choose the right for us rich chocolate colour. Delivery guys contact us shortly after that they arrange suitable date for us. We h... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with from start to finish, beautiful bed, headboard & mattress. Made and delivered in just a few weeks, the delivery men were great even though it had been a really long d... See more

Company replied

Rated 5 out of 5 stars

The range of headboards, fabrics and colours is impressive. I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may... See more

Company replied

Rated 5 out of 5 stars

We were looking for a good quality, reasonably priced headboard. Travelled from Nottingham and so glad we did. Excellent service throughout. Couldn't do enough for us and would strongly recommend. Rea... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Furniture Store
  5. Mattress Store

About Sueno

Written by the company

Discover the epitome of bedroom elegance with Sueno, a family-owned Yorkshire brand that has been mastering the art of luxury beds and bedroom furniture for over 30 years. Our exclusive range includes divan beds, ottoman beds, upholstered headboards, and mattresses, all crafted to provide unmatched comfort and style. At Sueno, we merge traditional craftsmanship with contemporary design, delivering products directly through our online store to ensure premium quality at outstanding value. Experience personalized service and expert guidance as you transform your bedroom into a sanctuary of luxury and relaxation.

Product Guarantees

Your Peace of Mind

We are committed to providing high-quality products that meet your expectations. To ensure your peace of mind, we offer two types of guarantees: a 5-Year Bed Guarantee and a 1-Year Wear and Tear Guarantee. It's important to familiarise yourself with the coverage, exclusions, and conditions of these guarantees to understand your rights as a valued customer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,578)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience and quality!

I’m very happy to have bought my son’s bed from Sueno. You do definitely get what you pay for in terms of customer service and quality of the bed and delivery etc was outstanding. Old school service still exists! Thank you Sueno, will be ordering another bed very soon.

14 April 2026
Sueno logo

Reply from Sueno

Old school service! love it! Thanks, Zoe. All the best to your son.

Rated 5 out of 5 stars

Great service

Great service, delivery team were prompt and very respectful of home, taking their shoes off and being careful. Another bed to our collection.

14 April 2026
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Reply from Sueno

Thanks for leaving great feedback, K Fr!

Rated 5 out of 5 stars

Fantastic Company

From start to finish Sueno could not have been more accommodating. We kept having to push our delivery date back and it was never a problem.

Every person I spoke to was friendly and very helpful. We ordered a king size bed and we are really pleased with it. This is our second bed from Sueno and I wouldn’t go anywhere else.

The two delivery chaps were polite and very careful when installing the bed. The service from start to finished was fabulous.

Thank you so much.

16 April 2026
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Reply from Sueno

Thanks for choosing us, Katherine.

Rated 5 out of 5 stars

Excellent!

Great customer service and high quality product. Very pleased all round!

10 April 2026
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Reply from Sueno

Thanks for your review, Christina.

Rated 5 out of 5 stars

Great advice obtained from J Sohail

Great advice obtained from J Sohail, as my order was specific to my requirements, so the customer care was spot on. Delivery guys were very careful, respectful of property.
Lovely now its in place, adds a touch of deco class.

22 January 2026
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Reply from Sueno

A touch of deco class? Oh, you got to send us a photo! Thanks for your review, Ms Walsh.

Rated 5 out of 5 stars

Highly recommended

Everything from ordering, confirmation, delivery and assembly was flawless.
Unable to fault anything at all. 😁

17 April 2026
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Reply from Sueno

Thanks, Clive.

Rated 5 out of 5 stars

Prompt Service

Samples sent promptly and headboard delivered and installed efficiently.

17 April 2026
Sueno logo

Reply from Sueno

Thanks, Paul.

Rated 5 out of 5 stars

Great company

Great communication , great delivery, great quality product.
Friendly team.
Couldn't ask for more.
Have used trice for ottoman beds and recommended to others.

15 April 2026
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Reply from Sueno

Thank you for returning. It means a lot to us.

Rated 5 out of 5 stars

Superb quality and craftsmanship…

Superb quality and craftsmanship coupled with great customer service and communication. Highly recommend this company and their products. I could not be happier with my new bed and blanket box. Excellent!

15 April 2026
Sueno logo

Reply from Sueno

Thank you for choosing Sueno, Emily.

Rated 5 out of 5 stars

Stunning headboard!

The range of headboards, fabrics and colours is impressive.
I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may wish to see.
Ordering was very easy.
The headboard was made quickly and delivered within a couple of weeks.
The delivery drivers were respectful, efficient and friendly.
They took away all packaging
The headboard looks beautiful and my husband and I are delighted.

12 March 2026
Sueno logo

Reply from Sueno

Thanks for your comprehensive feedback, Elizabeth. This is very useful for others interested in our small business.

Rated 5 out of 5 stars

Great customer service from order…

Great customer service from order through to delivery. Real people got in contact about the order and delivery and the installation team were great too.
The product is also exactly what we wanted - good quality and great design.

14 April 2026
Sueno logo

Reply from Sueno

Thanks, Mandy. We pride ourselves on our quality. Be sure to visit us again in the short term as we are releasing a couple more designs following the receipt of our CNC machine.

Rated 5 out of 5 stars

The team at Sueno were very helpful…

The team at Sueno were very helpful when we were trying to choose our new mattress. Gave us all options based on what we wanted and suggested we get 2 delivered to try on the day.

14 April 2026
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Reply from Sueno

Thanks, Chris. Buying a mattress online can be daunting and we think bringing 2 options along almost brings the showroom into your home.

Rated 5 out of 5 stars

Absolutely first rate company

Absolutely first rate company - amazing bed, amazing customer service and fabulous delivery. We ordered the Twix Premier Ottoman in a wool fabric, with a headboard. There was a telephone call directly after ordering to confirm the order was correct. It was all ready within 4 weeks and we actually had to postpone delivery due to delays our side due to ongoing building work. This was no issue and delivery was easily rearranged. Delivery was on time and we were well informed through the entire process. The delivery team were fabulous - super quick, extremely careful around other furniture, and even with details like washing their hands after removing packaging and before putting the bed together to avoid marking the fabric. They ensured we were happy with everything before leaving, and I quickly received a clear and detailed invoice. Best of all - the bed is absolutely beautiful, incredibly well made and we absolutely love it. Would highly recommend Sueno.

11 March 2026
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Reply from Sueno

Kirwyd, thanks for choosing Sueno and for sharing your amazing review.

Rated 5 out of 5 stars

Great quality

From beginning to end, the service from the Sueño team was outstanding. The 3 headboards are of excellent quality. Very happy customer.

13 April 2026
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Reply from Sueno

Glad you lov'em, VC!

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